1. BryanH79's Avatar
    My Gear S is receiving calls but its not through my phone number. I have reset the watch to factory settings after purchasing it used. I asked the previous owner and he said he only used bluetooth and didnt have it setup on its own number. It is a Sprint SM-R750. When I go into settings it shows my phone number but it gets calls that do not go through my phone. I am lost to how to get rid of this problem. Any help will be appreciated.
    05-18-2016 06:10 PM
  2. mountainbikermark's Avatar
    When you send a text from the watch itself what number shows up as the sender number? If it's the watches number the watch isn't set to your phones number. I'm trying to remember how to change that but for the life of me I can't find where it's at.
    05-19-2016 02:00 PM
  3. BryanH79's Avatar

    If I try and send a text or make a call it won't unless it's connected via bluetooth. When it is connected it uses the proper phone number. Just stray incoming calls that go to the watch.
    05-19-2016 04:08 PM
  4. BryanH79's Avatar
    Correction...I can somehow make a call from the watch when not connected to bluetooth. It comes up as a Florida number. My phone is a Virginia number.

    Also I called the number from my phone and a message popped up...conditional call forwarding active.
    05-19-2016 04:14 PM
  5. mountainbikermark's Avatar
    That's a CDMA one right? No sim card at all?
    I'd contact Sprint and see why it's not showing up correctly if you've got the data plan.
    05-19-2016 05:40 PM
  6. BryanH79's Avatar
    Yes no sim card. I have AT&T for a carrier. I planned on using this bluetooth only. I contacted sprint and they said it isn't synced to my phone. Yes it is. I found that the watch has a number assigned to the watch and through the settings it can't be changed. I don't understand how it can be used if noone has a subscription to it.
    05-19-2016 05:48 PM
  7. mountainbikermark's Avatar
    Yes no sim card. I have AT&T for a carrier. I planned on using this bluetooth only. I contacted sprint and they said it isn't synced to my phone. Yes it is. I found that the watch has a number assigned to the watch and through the settings it can't be changed. I don't understand how it can be used if noone has a subscription to it.
    I figured Sprint was your phone carrier as well. In that case try going to settings, connections, mobile networks, tap mobile networks again and set it to always off.
    05-19-2016 07:09 PM
  8. BryanH79's Avatar
    Well I called Sprint and they stated that the number is active. Only the customer that setup the account can cancel the number. Sprint will not contact them to remedy the issue. Sucky deal but I figure the subscription will eventually run out. Thank you for the help.
    05-19-2016 10:05 PM
  9. mountainbikermark's Avatar
    Well I called Sprint and they stated that the number is active. Only the customer that setup the account can cancel the number. Sprint will not contact them to remedy the issue. Sucky deal but I figure the subscription will eventually run out. Thank you for the help.
    Not sure how Sprint goes about shutting numbers off for non payment but I'd think it'd be less than 90 days before your problem goes away if the other customer has just walked away from a contract. You might get some calls from Sprint bugging you about a payment before they shut it off ?
    05-20-2016 09:00 AM
  10. BryanH79's Avatar
    Ive had this watch for a few months now and this issue just started. Just seems weird that someone would be paying for something they no longer own. 3G and phone call capability should be the same price as a normal cell right? I wouldnt want to pay for nothing each month.
    05-20-2016 12:08 PM
  11. mountainbikermark's Avatar
    Ive had this watch for a few months now and this issue just started. Just seems weird that someone would be paying for something they no longer own. 3G and phone call capability should be the same price as a normal cell right? I wouldnt want to pay for nothing each month.
    If it's a rider on a phone plan it's only $5-10 a month, depending on the carrier. Something doesn't seem right if after a few months it starts up. Sounds like something whacky on Sprint end.
    05-20-2016 09:42 PM

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