11-20-2016 04:39 PM
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  1. ehosey2's Avatar
    I ended up having to do a factory reset to my Gear S2. Battery drain was still present at a high rate. I am doing a restore now and will monitor things tomorrow during work. If this doesn't work then I will contact AT&T to have this evaluated and possibly swapped for another Gear S2 as I have only had this watch for 1 week.
    12-15-2015 06:04 PM
  2. DeepSeaGoddess's Avatar
    I'm very envious of you guys with little battery drain! I really want to use it. I also have wifi and gps off. Screen display is 4 and only comes on for notifications or when I turn my wrist. Battery is back to normal for me now that I did a light reset and didn't activate numbersync. I really want to use it though. I might try again in a few days just to see...now that I know I can do a light reset to get things back to normal if needed.
    12-15-2015 06:06 PM
  3. Blknight96's Avatar
    Since I first reported Numbersync was active yesterday, I had nothing but issues with it. After several "Light" resets and 2 Factory resets, countless calls back and forth with AT&T and one totally wasted call to Samsung Techs (Samsung if you're reading these threads, your tech support thoroughly SUCKS). Well I got Numbersync going on a couple of different occassions to where I have turned off and deactivated for the final conclusion.

    1) Yes it seems like for the short time I was actually using it, battery killer.
    2) At one time, I wasn't getting notifications such as text messages, i.e., that I should've gotten.
    3) Got to the point to where my phone calls were going directly to my voice mail, couldn't receive a damn call, as AT&T Tech Support figured out.
    4) In order to receive a call I would had to put the watch in Standalone mode, turning off the Bluetooth.
    5) Then there was the couple of messages about the watch overheating and becoming sluggish. Never experienced messages like that until this last update with NumberSync.
    6) NumberSync on the S2 would turn on and off by it's damn self, I couldn't even manually turn it on myself or off from the watch. Turned off via my account online and dactivated via watch to finalize it.

    For now I'm leaving it alone until there is another update which will be needed soon, because of the glitches myself and others have noticed since getting it.
    ehosey2 likes this.
    12-16-2015 06:57 AM
  4. jakestgermain's Avatar
    Is anyone able to get the NumberSync to work on a Business account?
    12-16-2015 10:32 AM
  5. browetally's Avatar
    Is anyone able to get the NumberSync to work on a Business account?
    I was on the phone with AT&T Biz this morning. They claimed they didn't know this was going live yesterday. The problem I'm having now is when I enter in the NumberSync code on the web site, there is a "temporary" website error.
    12-16-2015 12:30 PM
  6. jakestgermain's Avatar
    I was on the phone with AT&T Biz this morning. They claimed they didn't know this was going live yesterday. The problem I'm having now is when I enter in the NumberSync code on the web site, there is a "temporary" website error.
    I am getting the exact same error. I can make right to the part where I register the device and then it shoots out some SVVC_something_FAILURE
    Will you let me know if you get a resolution?
    12-16-2015 12:57 PM
  7. rellim's Avatar
    Got mine yesterday too. It works fine and I haven't noticed any battery drain issues the past 24 hours. Yes, it looks like the number sync eliminated my call forwarding setup in my Note 5 and calls now ring my S2 and the Note at almost the same time even when they are disconnected from one another. Also, when my S2 is disconnected from wifi and bluetooth, it automatically goes into standalone mode without any delay or messaging. In that respect, the transition is more seamless and faster. Also, I've noticed that all my messages are now listed on the S2 just like on the phone and you can select and delete individual messages on the S2 and they will be simultaneously deleted on your phone. As to missed calls, the S2 displays the missed calls and times and you can easily use the S2 dialer, hit #1, and retrieve voice messages. (It would be nice if Samsung added a voicemail widget or app to simplify the process.) Let me know if any of you observe any other features/uses for the number sync option.
    DeepSeaGoddess likes this.
    12-16-2015 01:20 PM
  8. crp852's Avatar
    While I still have the NumberSync battery drain problem, thinking down the road a bit: if I have NumberSync active, will I still need a separate phone number for the S2?
    12-16-2015 01:36 PM
  9. DeepSeaGoddess's Avatar
    I would think you would because it still has to have a mobile plan. But that is a good question. I haven't retried it yet but, I have been tempted reading some of the posts.
    12-16-2015 01:51 PM
  10. browetally's Avatar
    Just hung up again with AT&T. They actually keep calling me with updates. We turned off bluetooth on my watch and turned mobile networks on and the guy was able to call the number assigned to my watch. So as of right now I have two numbers between my watch and phone. He's not sure why the server online is giving the error but he's researching.
    12-16-2015 01:54 PM
  11. jakestgermain's Avatar
    Just hung up again with AT&T. They actually keep calling me with updates. We turned off bluetooth on my watch and turned mobile networks on and the guy was able to call the number assigned to my watch. So as of right now I have two numbers between my watch and phone. He's not sure why the server online is giving the error but he's researching.
    Thats whats supposed to happen without NumberSync. To test if NumberSync is working, you should be able to shut your phone off completely and dial your phone number and it should ring on your watch. I don't know why they are having issues making this work with business accounts.
    12-16-2015 02:13 PM
  12. abisai's Avatar
    At first I had issues but, I now have NumberSync working with my Gear S2 and so far everything is working as intended. Its pretty obvious ATT dropped the ball when it comes to preparing their support organizations. My local ATT store had no clue about NumberSync other than, yea its something new. Telephone support was fairly clueless as well. The person helping me was very polite but, you could tell she was reading the tech support play book.

    To activate NumberSync you need to make sure you have the latest update installed. Once installed a NumberSync message will pop up on your device. Just follow the prompts. If you ever need to get back into NumberSync just check the connection settings. If you have the correct update on your phone you should find a menu item for NumberSync.

    My first issue was that I could not pair my Gear S2 with my primary line. It would default to my business line even when selecting my personal line during setup. In order to fix the issue, I had to associate my login ID with my personal line. Somehow during one of my may upgrades my business line became associated with my login ID.

    The next issue I noticed was battery drain. In my case it turns out that was related to WIFI being on. As soon as I disabled WIFI my battery drain issues seem to have disappeared. I'm not sure what could be causing it, for the moment its working correctly.

    I had to re-connect my S2 to NumberSync a second time after my initial pairing. I suspect this was due to what the ATT support person was doing on her end.

    Hope this is helpful!
    12-16-2015 04:26 PM
  13. Blknight96's Avatar
    I was on the phone with AT&T Biz this morning. They claimed they didn't know this was going live yesterday. The problem I'm having now is when I enter in the NumberSync code on the web site, there is a "temporary" website error.
    from the time you get the code you only have 15 minutes to use it. It opens a browser on your phone and I was able to do it there
    12-16-2015 06:32 PM
  14. Blknight96's Avatar
    At first I had issues but, I now have NumberSync working with my Gear S2 and so far everything is working as intended. Its pretty obvious ATT dropped the ball when it comes to preparing their support organizations. My local ATT store had no clue about NumberSync other than, yea its something new. Telephone support was fairly clueless as well. The person helping me was very polite but, you could tell she was reading the tech support play book.

    To activate NumberSync you need to make sure you have the latest update installed. Once installed a NumberSync message will pop up on your device. Just follow the prompts. If you ever need to get back into NumberSync just check the connection settings. If you have the correct update on your phone you should find a menu item for NumberSync.

    My first issue was that I could not pair my Gear S2 with my primary line. It would default to my business line even when selecting my personal line during setup. In order to fix the issue, I had to associate my login ID with my personal line. Somehow during one of my may upgrades my business line became associated with my login ID.

    The next issue I noticed was battery drain. In my case it turns out that was related to WIFI being on. As soon as I disabled WIFI my battery drain issues seem to have disappeared. I'm not sure what could be causing it, for the moment its working correctly.

    I had to re-connect my S2 to NumberSync a second time after my initial pairing. I suspect this was due to what the ATT support person was doing on her end.

    Hope this is helpful!
    On AT&T's end, there is 2 codes that should be there. Don't ask me what exactly, yes a couple I had were clueless but pleasant and tried their best, even had one call me this mornng because it bothered her that she couldn't resolve the issue. On the WiFi part, mines is always off, but with NumberSync it seems to override that and turns it on regardless, that's what I noticed on mines.
    12-16-2015 06:38 PM
  15. Blknight96's Avatar
    While I still have the NumberSync battery drain problem, thinking down the road a bit: if I have NumberSync active, will I still need a separate phone number for the S2?
    It seems that the only way NumberSync will work is that the S2 has to have it's own number to sync with your cell number
    12-16-2015 06:40 PM
  16. browetally's Avatar
    from the time you get the code you only have 15 minutes to use it. It opens a browser on your phone and I was able to do it there
    Yes I know but the Web site is still returning a temporary error. Same thing all day.
    12-16-2015 06:59 PM
  17. Blknight96's Avatar
    what website? I had to logon to my AT&T account and had no issues with that yesterday or today
    12-16-2015 07:05 PM
  18. browetally's Avatar
    what website? I had to logon to my AT&T account and had no issues with that yesterday or today
    The website used to enter the sync code. Another poster said they had received the same error.
    12-16-2015 07:07 PM
  19. Blknight96's Avatar
    https://forums.androidcentral.com/e?...token=sR3knVaL then in the search box type numbersync first result up top which should take you here: https://forums.androidcentral.com/e?...token=oSRrxSJz
    then scroll down a little and click on the wearables tab
    now scroll down to the bottom and you'll see a big blue "Manage NumberSync" https://forums.androidcentral.com/e?...token=nzvHZjh5
    12-16-2015 07:14 PM
  20. Blknight96's Avatar
    Just paid attention to title of this thread, if you're on AT&T it's 4G not 3G,like the other carriers who may on be getting 3G
    12-16-2015 07:22 PM
  21. Davenurse's Avatar
    How do you setup the watch to start number sync? My phone does not have that option anywhere

    Posted from the most awesome phone on Earth Galaxy Note 5
    12-16-2015 07:50 PM
  22. browetally's Avatar
    https://forums.androidcentral.com/e?...token=vLWcfONW then in the search box type numbersync first result up top which should take you here: https://forums.androidcentral.com/e?...token=gut2EA7C
    then scroll down a little and click on the wearables tab
    now scroll down to the bottom and you'll see a big blue "Manage NumberSync" https://forums.androidcentral.com/e?...token=4s-3oACJ
    Yes I know been there done that over 20 times last night/today. AT&T Support folks have called me multiple times today because they can't figure it out. After I put in the sync code on either my laptop or my phone, I get the following error after pressing the gray SYNC button:

    A temporary system error prevents us from processing your request. We're working to resolve the issue as quickly as possible.

    Further help: Contact Customer Care. (SVC_MSSI_BE_FAILURE)
    12-16-2015 07:55 PM
  23. Davenurse's Avatar
    When I go into account to put in passcode it will only allow me to select one phone and not any of the other phones on the same account

    Posted from the most awesome phone on Earth Galaxy Note 5
    12-16-2015 08:08 PM
  24. Blknight96's Avatar
    Yes I know been there done that over 20 times last night/today. AT&T Support folks have called me multiple times today because they can't figure it out. After I put in the sync code on either my laptop or my phone, I get the following error after pressing the gray SYNC button:

    A temporary system error prevents us from processing your request. We're working to resolve the issue as quickly as possible.

    Further help: Contact Customer Care. (SVC_MSSI_BE_FAILURE)
    very interesting, have you tried using different browsers? Clearing your cache on your browser? Might be your I.P. address to, espically if your using a VPN service. Just something else to consider, when trying to use your phone ar you at home on WiFi? If so try NOT connecting to WiFi if the errors are happening while at home.
    12-17-2015 02:36 AM
  25. Master Cole's Avatar
    I have a question about Lollipop 5.0 or 5.1. I have an AT&T Samsung Galaxy Mega 6.3 i527. Recently purchased the Gear S2 eagerly anticipating the release of number sync. It is now here but the feature cannot be activated due to the fact that my phone does not support HD voice. If I'm understanding correctly, if somehow I can upgrade my phone to one of the Lollipop versions, will this upgrade give my Mega 6.3 the HD voice capability?

    Haven't heard of any OTA updates for Lollipop for the Mega 6.3 from AT&T. Will I have to root my phone and then download Lollipop myself? If so then what is the most trusted and functional rooting process? I hear of Kingroot but am unsure for security purposes. I will also have to find a downloadable file of Lollipop.

    Posted via the Android Central App
    12-17-2015 04:53 AM
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