1. brianb13's Avatar
    I had to do a factory reset on my phone which caused the Gear S2 Classic not to communicate with the phone. So I did a hard reset on the watch and it connected. However, the reactivation lock was set initially buy the Samsung Rep at Best Buy. When I put in my Samsung account, I get an error that a different Samsung account was used to set the reactivation lock. The Samsung Rep at Best Buy says I need to figure out witch account was used initially as it had to be my account. Well, I have two Samsung accounts and neither of them work. Samsung tech support wouldn't help me telling me to go back to the store where I got it. The only thing I might be able to do at this point is try Samsung Warranty service and see if I can send it to them and have them reset it or replace it. I don't know if there is a way I can get around this by entering a factory command or do something else.
    01-30-2016 06:19 AM

Similar Threads

  1. Why am I getting a "Can't play video." error?
    By AC Question in forum General Help and How To
    Replies: 8
    Last Post: 05-18-2018, 06:12 PM
  2. When will the Samsung Galaxy S4 get Marshmallow?
    By AC Question in forum Samsung Galaxy S4
    Replies: 3
    Last Post: 01-30-2016, 06:46 AM
  3. Replies: 0
    Last Post: 01-30-2016, 05:49 AM
  4. Replies: 1
    Last Post: 01-30-2016, 05:16 AM
  5. Note 3 not connecting to service
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 01-30-2016, 03:16 AM
LINK TO POST COPIED TO CLIPBOARD