1. ShaggyKids's Avatar
    Hi,

    I'm setting up my new Note 5. I backed up my Gear S2 settings from my Note 3 in the Gear Manager to my Samsung Account.

    I'm trying to restore the settings to the Note 5 but Restore is grayed out and Backup says it's never been backed up. I don't want to back it up and overwrite my existing backup.

    I am missing the watch faces I paid for as well. My Samsung Account is set up on both devices.

    I tried the Samsung Smart Switch in desperation but the Gear isn't even listed and it's their own product!

    How do I get the Note 3 backup to restore to the Note 5?

    Thanks!
    02-11-2016 11:03 PM
  2. ShaggyKids's Avatar
    Online chat with Samsung tech support fixed this by remote control.
    Furious10 likes this.
    02-12-2016 09:18 PM
  3. nickdeck's Avatar
    Good to hear, if only because we seldom see evidence of Samsung tech support doing anything useful.

    Hope you're enjoying the new phone.
    02-13-2016 04:40 AM

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