Has anyone else had multiple total failures of their S3 Frontier???

[AC Question]

I am completely frustrated with AT&T and Samsung. I purchased a new S3 Frontier several months ago. It worked fine for a couple of weeks, and then started shutting itself off for no reason. I took it to the AT&T store where I bought it (along with a new Galaxy S8 at the same time), and was told that, because it was just past 2 weeks from the purchase date, I would have to deal with Samsung via their warranty department. I did that, and they sent the watch back a couple of weeks later with the SAME problem. Numerous phone calls to Samsung later, and another trip back to the AT&T store, and I have sent this piece of garbage back to Samsung THREE TIMES, and each time it comes back with the same or similar problem. It currently won't hold a charge for more than 10-12 hours, even though I am barely using it throughout the day.

I have asked Samsung repeatedly to send me a NEW one, and figure out what is wrong with my current watch on their own time. I originally bought a new device, and it has never been right since the beginning, and I deserve to have a new, fully functioning device. The fact that I have wasted so much time and effort chasing around with this stupid thing is a testament of exactly how NOT to treat a good customer (this goes for Samsung and AT&T both). I own numerous Samsung devices (phones, TVs, audio/video devices, etc.), and have numerous devices on my AT&T accounts.

Has anyone else received this level of disrespect and lack of support for a clearly very defective product? If this is how these companies treat their top customers, then I cannot imagine they will be in business for long.

 

[anon(238680)]

Mod Note: Thread moved for better visibility.

 

[Ca_lvn]

A complaint with the BBB will clear things up for you.

 

[racedog]

Been there, done that with Samsung and an frontier purchased in March. Nothing but runaround, lies and not fixing the watch. Same here with having a number of Samsung products. But, after this experience I think I'm done. I'm not saying that i won't be buying Samsung again but they won't be at the top of my list anymore and may avoid them if possible.