So ... a few months ago I called Samsung to arrange a repair for a Gear S3 Frontier that suffered from a 15 minute battery life. No matter how long i left it on the charger, it would go from 100% to 0% in 15 minutes. I also told them that I should not have to pay a repair fee, because although it was out of warranty, my $300+ smartwatch should have a better battery life then 15 minutes.
They agreed. Received the watch. Told me they fixed it (no charge) and I would have it back in 5 business days. Three days later I received it, dead as a doornail, with a note that said "Could not be repaired due to water damage." WTF???
I completely understand that IP68 doesn't mean waterproof, but it's never been wet ... EVER. I don't sleep with it, don't swim with it and take it off to do dishes. Even when I called them to get clarification, each person reiterated the same message. Water Damage!
Besides abandoning Samsung all together (which I wont do), what other steps should I take? Anyone have any similar experience?
Any advice would be greatly appreciated.
D.
They agreed. Received the watch. Told me they fixed it (no charge) and I would have it back in 5 business days. Three days later I received it, dead as a doornail, with a note that said "Could not be repaired due to water damage." WTF???
I completely understand that IP68 doesn't mean waterproof, but it's never been wet ... EVER. I don't sleep with it, don't swim with it and take it off to do dishes. Even when I called them to get clarification, each person reiterated the same message. Water Damage!
Besides abandoning Samsung all together (which I wont do), what other steps should I take? Anyone have any similar experience?
Any advice would be greatly appreciated.
D.