1. itsall4tay's Avatar
    My daughter was playing with my Moment and she entered the lock code too many times. As a result, I was locked out. After an exhaustive search this is what I found. I did not have to do a hard reset thus loosing my data. 1.)Call your Moment. 2.)Hit the home button. This allows you into the menu. 3.) Turn off pattern. 4.) Enter your gmail email address with the password 'null' on the loggin through email screen. Everything will be back to normal. I think you can just do step 4 but in the interest of being thorough I told everything I did. The Moment did not have these instructions and I had to look everywhere. I hope this helps. If you have small children, I know it will.
    03-13-2010 11:45 PM
  2. mmartinez's Avatar
    I just want to thank you so much for that.... I had a teenager that I work with lock me out of my moment. You are my hero!!!
    03-25-2010 11:40 PM
  3. itsall4tay's Avatar
    I knew this would help someone and I am so happy to help, thanks.
    03-28-2010 01:30 AM