05-22-2017 10:24 PM
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  1. AllPhones's Avatar
    Hi N5 Peeps,

    I seem to have run into an issue. I was excited to use S-Pay this morning at Walmart, and looking forward to some people asking me questions, but it didn't work, so I looked like a "Sucker - Donkey" in line.....Samsung Pay Didn't Work At Walmart!-heehaw.jpg. I simply swiped up and held my finger on the fingerprint button and S-Pay started buzzing indicating it's ready. I placed the device near the pay device and nothing. I did the process twice, but no go. So, I had to pull out my wallet and swipe the card. Man.....that stunk!...Lol! So, Did I do it right? Was I suppose to hold the phone near the bottom of the pay device or keep my finger on the fingerprint button? That's beta for ya! Lol. Could someone please shed some light? Thanks.

    Here is the pay device I tried to use S-Pay with:

    Samsung Pay Didn't Work At Walmart!-wal250.jpg
    nasznjoka likes this.
    09-16-2015 11:45 AM
  2. erasat's Avatar
    Hi N5 Peeps,

    I seem to have run into an issue. I was excited to use S-Pay this morning at Walmart, and looking forward to some people asking me questions, but it didn't work, so I looked like a "Sucker - Donkey" in line.....Click image for larger version. 

Name:	heehaw.jpg 
Views:	1016 
Size:	7.8 KB 
ID:	197065. I simply swiped up and held my finger on the fingerprint button and S-Pay started buzzing indicating it's ready. I placed the device near the pay device and nothing. I did the process twice, but no go. So, I had to pull out my wallet and swipe the card. Man.....that stunk! So, Did I do it right? Was I suppose to hold the phone near the bottom of the pay device or keep my finger on the fingerprint button? Could someone please shed some light? Thanks.

    Here is the pay device I tried to use S-Pay with:

    Click image for larger version. 

Name:	wal250.jpg 
Views:	524 
Size:	152.2 KB 
ID:	197069
    Did you wait for the card reader to ask for the card? I've read that if you initiate the transaction before the terminals are asking for the card, not only it may fails but it can even causes issues to the card reader (Somehow), again, I just read that, I can't tell for sure if it's true or not.
    09-16-2015 11:49 AM
  3. AllPhones's Avatar
    Did you wait for the card reader to ask for the card? I've read that if you initiate the transaction before the terminals are asking for the card, not only it may fails but it can even causes issues to the card reader (Somehow), again, I just read that, I can't tell for sure if it's true or not.
    Yes...sir! I did it twice, then had to swipe my card to process payment. I wasn't moving the phone fast at all. I move it slowly all over the pay device to connect, since it didn't work by the MST strip.
    09-16-2015 12:16 PM
  4. sunburned's Avatar
    I think it would help to look for the metal contacts inside the swipe strip and place the phone as close as possible to those. It seems like that pay terminal has a LOT of plastic around the contact points, so you might now have been able to get the phone close enough to process the transaction. I think this could end up being an issue with certain terminals.
    09-16-2015 12:24 PM
  5. Dhawk1202's Avatar
    I'll take that as another sign to never go to Walmart! Lol. On a serious note, I did get it to work at Walmart the other day. I did nothing different. Sorry, I don't know what you could do different.

    Posted via the Android Central App
    jneusch likes this.
    09-16-2015 12:55 PM
  6. AllPhones's Avatar
    I hope the N5 doesn't have to be naked. Most people have cases and I have a very thin case as of now. I hope that wasn't part of the reason it didn't work.
    09-16-2015 12:56 PM
  7. Joe378's Avatar
    I hope the N5 doesn't have to be naked. Most people have cases and I have a very thin case as of now. I hope that wasn't part of the reason it didn't work.
    Don't know but a great point you bring up.

    Posted via the Android Central App
    09-16-2015 01:00 PM
  8. bertsirkin's Avatar
    Correct me if I'm wrong, but isn't using a credit card simpler than using your phone? Credit card transactions in most places is so simple - swipe, and usually no signature required. It just seems to me, that using the phone is more trouble.
    09-16-2015 01:25 PM
  9. erasat's Avatar
    Yes...sir! I did it twice, then had to swipe my card to process payment. I wasn't moving the phone fast at all. I move it slowly all over the pay device to connect, since it didn't work by the MST strip.
    Then contact Samsung Pay support and offer them as much information as possible as this is one of the reasons why these Beta program periods exists so they can try to get all the real life experiences and try to fix possible issues.
    Gray Area likes this.
    09-16-2015 01:58 PM
  10. ab304945's Avatar
    Correct me if I'm wrong, but isn't using a credit card simpler than using your phone? Credit card transactions in most places is so simple - swipe, and usually no signature required. It just seems to me, that using the phone is more trouble.
    It is a little easier to use your phone.

    Pull out phone, swipe up from home button, scan your fingerprint. And pay.

    I find that easier then pulling my wallet out. Then taking the card out. And putting it back in.

    Posted via the Android Central App
    Kalnel likes this.
    09-16-2015 02:11 PM
  11. phone-a-holic's Avatar
    I hope the N5 doesn't have to be naked. Most people have cases and I have a very thin case as of now. I hope that wasn't part of the reason it didn't work.
    I haven't tried at Walmart, but my phone was in a very thick plastic case. No problems. I held it right over the edge where the card swipes.
    09-16-2015 02:28 PM
  12. racedog's Avatar
    Correct me if I'm wrong, but isn't using a credit card simpler than using your phone? Credit card transactions in most places is so simple - swipe, and usually no signature required. It just seems to me, that using the phone is more trouble.
    It isn't about "easier" for me, it's about security. With SP you are only passing tokenized data through the terminal. If their system gets hacked no one has your card information.

    Posted via the Android Central App
    Mojave, Gray Area, Kalnel and 1 others like this.
    09-16-2015 02:50 PM
  13. AllPhones's Avatar
    Correct me if I'm wrong, but isn't using a credit card simpler than using your phone? Credit card transactions in most places is so simple - swipe, and usually no signature required. It just seems to me, that using the phone is more trouble.
    Excellent point! They try to make pulling out the phone, swipe-up and fingerprint quick and easy, just as pulling out the card from the wallet, swipe, enter PIN or signature and done. So, it's just as easy. In addition, another reason is mainly security protection. S-Pay (through your bank institution) gives you a virtual (fake) credit/debit card number protecting the actual card numbers. The physical card gives the actual numbers and sometimes you end up handing the card to the rep. Also some bad reps have managed to copy card numbers quickly during a sales transaction it's been done before. You'll find this on Youtube. After the smartphone, it will be skin embedded microchips to truly identify who you are. Technology.....it's good, bad and a little scary.
    09-16-2015 03:06 PM
  14. smooth4lyfe's Avatar
    Hi N5 Peeps,

    I seem to have run into an issue. I was excited to use S-Pay this morning at Walmart, and looking forward to some people asking me questions, but it didn't work, so I looked like a "Sucker - Donkey" in line.....Click image for larger version. 

Name:	heehaw.jpg 
Views:	1016 
Size:	7.8 KB 
ID:	197065. I simply swiped up and held my finger on the fingerprint button and S-Pay started buzzing indicating it's ready. I placed the device near the pay device and nothing. I did the process twice, but no go. So, I had to pull out my wallet and swipe the card. Man.....that stunk!...Lol! So, Did I do it right? Was I suppose to hold the phone near the bottom of the pay device or keep my finger on the fingerprint button? That's beta for ya! Lol. Could someone please shed some light? Thanks.

    Here is the pay device I tried to use S-Pay with:

    Click image for larger version. 

Name:	wal250.jpg 
Views:	524 
Size:	152.2 KB 
ID:	197069
    It works!
    I just used it at a Publix grocery store with the same type of card scanner
    You have to let the cashier know you are going to use the card, so he can allow it from his side, then you have to put the phone at the TOP of the card scanner (NOT the side), where you slide the card....it should read it

    The cashier was like "its not gonna work we dont do that here"....when I did it he was like "Whoa! I have never seen that before".....priceless
    09-16-2015 04:45 PM
  15. smooth4lyfe's Avatar
    Correct me if I'm wrong, but isn't using a credit card simpler than using your phone? Credit card transactions in most places is so simple - swipe, and usually no signature required. It just seems to me, that using the phone is more trouble.
    It was actually easier to use the phone in my experience
    All I do it touch and go and also no signature needed...sometimes when you card swipe it doesn't even work when the machine doesn't recognize the card
    It's just something you have to get used to
    Cherri Roux likes this.
    09-16-2015 04:47 PM
  16. AllPhones's Avatar
    It works!
    I just used it at a Publix grocery store with the same type of card scanner
    You have to let the cashier know you are going to use the card, so he can allow it from his side, then you have to put the phone at the TOP of the card scanner (NOT the side), where you slide the card....it should read it

    The cashier was like "its not gonna work we dont do that here"....when I did it he was like "Whoa! I have never seen that before".....priceless
    Oh Man!.....Lol....Haha. I'll try your advice. Thanks!
    09-16-2015 05:29 PM
  17. fooferdoggie's Avatar
    as far as I know walmart has never worked with nfc. did not work with my iphone ether. even though they show how to use the new smart cards my wells fargo one won't work in the slot. I used to use my iphone at home depot and that won't work and my s6 won't work either.
    09-16-2015 07:17 PM
  18. scoty024's Avatar
    This is not nfc, is Samsung Pay.

    Posted via the Android Central App
    iPhone 5_to_GS4 likes this.
    09-16-2015 07:25 PM
  19. EMGSM's Avatar
    It works!
    I just used it at a Publix grocery store with the same type of card scanner
    You have to let the cashier know you are going to use the card, so he can allow it from his side, then you have to put the phone at the TOP of the card scanner (NOT the side), where you slide the card....it should read it

    The cashier was like "its not gonna work we dont do that here"....when I did it he was like "Whoa! I have never seen that before".....priceless
    That's what I'm talking about! Good to hear it works.
    09-16-2015 07:36 PM
  20. alejovh1's Avatar
    Try it on the side of the magnetic terminal. I use mine at Walmart and it works every time
    iPhone 5_to_GS4 likes this.
    09-16-2015 08:50 PM
  21. JonnyDeLaSanta's Avatar
    I used Google wallet at T-Mobile and it worked fine didn't need to remove my case

    Posted via the Android Central App
    09-16-2015 10:58 PM
  22. ahg2003's Avatar
    Does your card have a security chip?

    Many Walmart stores have new reader which requires card to be inserted intead of sliding. If you slide those cards with the chip then it doesn't work.

    I'm not sure if this is the reason samsung pay didn't work, just a guess.

    Btw, magnetic card readers will soon will be replaced by the chip readers or NFC readers. I have already seen at target and walmart. If the chip cards will have problems with samsung pay then it would be a bummer.
    09-17-2015 12:37 AM
  23. racedog's Avatar
    Does your card have a security chip?

    Many Walmart stores have new reader which requires card to be inserted intead of sliding. If you slide those cards with the chip then it doesn't work.

    I'm not sure if this is the reason samsung pay didn't work, just a guess.

    Btw, magnetic card readers will soon will be replaced by the chip readers or NFC readers. I have already seen at target and walmart. If the chip cards will have problems with samsung pay then it would be a bummer.
    Talked to Samsung about this, SP has this built into the token it passed to the reader and should work fine with the chip readers. Don't think this is your issue.
    iPhone 5_to_GS4 likes this.
    09-17-2015 08:36 AM
  24. AllPhones's Avatar
    Ok....so I tried it again today at three stores; Walmart, ShopRite and Walgreens. It worked at all three. HURRAY!!!! I discovered that I had to be a little patient. Walmart and Shoprite both asked for the PIN so it was processed by debit. Walgreens did not ask for PIN and it was also processed by debit. I looked in my account and they were all immediately posted. Walgreens was a little different, it showed a green filled circle with a check inside to indicate that the purchase processed by S-Pay was good. I didn't get any notice from Walmart or ShopeRite, maybe because of the PIN being the indication. I prefer the green circle with the check.
    09-17-2015 10:42 AM
  25. anon8380037's Avatar
    This is all going to be old hat next year when you can order a full meal and it's transmitted directly to your stomach.
    09-17-2015 10:52 AM
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