1. Amit Sinha4's Avatar
    Hi, I am having Galaxy S6 on ATT with Android Version 5.1.1 and latest app of Samsung Pay V 1.3.2116, while I am trying to add any card, irrespective of brand/type/bank, I get a consistent error - screen shot attached.

    Here are the cards I have tried, just to check the system: BoFA, Chase, Fidelity, Credit Union cards

    Has anyone faced similar error and is there a known solution for this problem?
    Attached Thumbnails Samsung Pay - "Failed to Connect to Server, Try Again Later"-2015-09-28-17.26.17.jpg  
    09-28-2015 04:37 PM
  2. 20blks's Avatar
    Enable "Samsung apps" then try again
    09-28-2015 05:59 PM
  3. Amit Sinha4's Avatar
    ***The problem is now solved***
    All, I found out the solution for the problem, I searched through the forums and found that if device is encrypted for reason (corporate, personal reason) then the Samsung Pay might fail to add any credit card.
    I decrypted the device by following steps (on my S6): Settings ==> Personal ==> Lock Screen and Security ==> Other Security Settings ==> Decrypt Device

    once decrypted, then try to add the credit card and whola it should work....

    I just used Samsung Pay at nearby Walmart and it worked like a magic, this is great forum and solutions are available here only...I love Samsung S6
    iPhone 5_to_GS4 likes this.
    09-28-2015 06:53 PM
  4. Tampaguy75's Avatar
    My phone is not encrypted, but I still get almost the exact same error message. I was a beta user and had no problem adding my BofA debit card. Now that it has gone live, I would like to add more cards, but I just get the following pop-up:

    Samsung Pay - "Failed to Connect to Server, Try Again Later"-screenshot_2015-09-28-20-15-02-1.png
    09-28-2015 07:26 PM
  5. Tampaguy75's Avatar
    Ok, I solved my problem by resetting the app and then re-installing my card. Unfortunately, Chase isn't set up to work with Samsung Pay -- only my Bank of America card is working.
    09-28-2015 07:41 PM
  6. me just saying's Avatar
    I got the same error with bank of america and tried again later. it worked :-) I figure the server was just to busy at that moment I first gave it a try.
    09-29-2015 04:39 AM
  7. eandalis's Avatar
    Yes I've been getting this error and have tried uninstalling and installing the app, clearing cache of apps. My phone is also encrypted, so I may try to decrypt and see what happens.
    09-29-2015 08:00 AM
  8. Amit Sinha4's Avatar
    Yes I've been getting this error and have tried uninstalling and installing the app, clearing cache of apps. My phone is also encrypted, so I may try to decrypt and see what happens.
    Yes, please keep this forum posted as it goes. Good Luck!
    09-29-2015 08:12 AM
  9. eandalis's Avatar
    Yes, please keep this forum posted as it goes. Good Luck!
    Success! Decrypting worked for me. Thanks!
    09-29-2015 09:03 AM
  10. nightdevil21's Avatar
    Success! Decrypting worked for me. Thanks!
    Does it allow you to encrypt and work afterwards?
    09-29-2015 09:11 PM
  11. Amit Sinha4's Avatar
    Does it allow you to encrypt and work afterwards?
    I have not tried, avoided the situation where I have to encrypt the device. But fundamentally, it should work.
    09-29-2015 09:30 PM
  12. Jose Maldonado2's Avatar
    hey guys. Some of the rules on some of the forums are just ridiculous. I am trying to help but since I am new I cant post links. The solution is the Samsung Pay Framework 01.16.0002 from apkmirror.com or google it. that fixed the problem on my note 5. hope it helps...
    09-29-2015 10:26 PM
  13. Jose Maldonado2's Avatar
    Please delete
    09-29-2015 10:32 PM
  14. pwillia1137's Avatar
    I am having this very same problem. When trying to register a credit card I get the "Failed to connect to server, try again later." message. I have looked and my encryption is enabled. I do not have the ability to turn off the encryption as it is required for my company email to work on the phone. Does this mean I will not be able to use Samsung Pay? or is it a bug that needs to be fixed?

    Any other ideas on how to get this working?

    Thanks!
    10-06-2015 12:31 PM
  15. pwillia1137's Avatar
    Update... Just did a chat session with Samsung pay rep.. and was told that Samsung Pay will NOT work if the phone encryption is enabled and no plans to correct.

    Here is the exchange:

    Karthik B: I'm sorry for any miscommunication, the Samsung pay application will not work if the device is encrypted.

    Paul: Is this a defect or something that is planned to be corrected in a future release?

    Karthik B: It is designed in such a way. However, you can try decrypting the device and access the Samsung pay application.
    10-06-2015 01:13 PM
  16. smooth4lyfe's Avatar
    I only get this error with my Fidelity American Express... My phone is not encrypted...my Bank of America cards registered fine

    Sent from my Asus Zenphone 2!
    10-07-2015 02:42 AM
  17. hohowan's Avatar
    First your phone needs to be charged to atleast 80%. Then under security>other security settings>device adminstrators. Turn off your companies administrator, my company uses MobileIron.

    After you turn it off, decrypt your device (~5mins). Add your cards in Samsung pay. Then encrypt your device. Switch your companies mdm back on in device adminstrators.

    This is what I did and I didn't have problems getting connected back to my company email.
    r56mcs likes this.
    10-10-2015 05:34 AM
  18. pwillia1137's Avatar
    Thanks Hohowan..... the approach you outlined to decrypt, then add the cards, then re-encyrpt did the trick! Samsung Pay is working!
    r56mcs likes this.
    10-12-2015 02:33 PM
  19. terricomp's Avatar
    This link allowed me to get past the scanning screen in Samsung Pay, and enter my expiration date, code, and name and address. But when I get to the screen that says it is verifying with the server, I get the same error message. Any suggestions?
    11-27-2015 04:37 PM
  20. huertas474's Avatar
    Hi! I'm from Spain and today the apk update and shows that message, I want to decrypt the phone for works the apk but how I do? Thanks!
    04-28-2016 09:31 AM
  21. tengtengvn's Avatar
    I had this issue when adding US Bank CC. Tried several times in 30 mins and it works.
    05-01-2016 06:02 PM
  22. Austyns117's Avatar
    Enable "Samsung apps" then try again
    What do you mean enable it i can't find how to do that
    05-03-2016 04:15 AM
  23. Austyns117's Avatar
    Please delete
    What?
    05-03-2016 04:16 AM
  24. Vickkkk's Avatar
    I am using Note 5 and my phone is also not encrypted. Already tried resetting the app many times still getting the same error. Unable to connect to samsung pay temporarily. I recently updated it to marshmallow but nothing suggested is working. Anyone facing similar problem, solved?
    11-21-2016 11:22 PM
  25. rinkeedink's Avatar
    My phone is not encrypted, had to sideload samsung pay because it is not in play store for my SM-G935F. I don't know why. I installed Samsung pay and samsung pay framework. rebooted. still get same error message after scanning my PNC card, which is supposed to be supported. HELP.
    12-21-2016 10:01 PM

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