1. pwillia1137's Avatar
    I kept trying to add a credit card and got the "Failed to Connect to Server. Try again later" error.

    I had a chat session with Samsung rep and was told that Samsung Pay will NOT work with phone encryption enabled. Unfortunately, my company email requires that the phone encryption be enabled. Seems like a serious deficiency with the system.

    Here is the chat exchange:

    Karthik B: I'm sorry for any miscommunication, the Samsung pay application will not work if the device is encrypted.

    Paul: Is this a defect or something that is planned to be corrected in a future release?

    Karthik B: It is designed in such a way. However, you can try decrypting the device and access the Samsung pay application.
    10-06-2015 01:17 PM
  2. 20blks's Avatar
    I would assume it's for security purposes
    10-06-2015 01:25 PM
  3. Ryan Tomkins1's Avatar
    Excuse my ignorance, but what type of encryption are you referring to?
    10-06-2015 07:16 PM
  4. PhiPsi32's Avatar
    Yes, is this standard device encryption or is this part of a corporate IT policy enforced on your phone?
    10-06-2015 08:26 PM
  5. ceger's Avatar
    My ATT Edge + is encrypted and running Samsung Pay just fine. Maybe because it was encrypted before SP was installed? Don't know, but I am encrypted with built in encryption which I turned on for my work email access.
    10-07-2015 07:51 AM
  6. teckn9ne23's Avatar
    I have s6 edge and wifes edge plus both encrypted and no problems with samsung pay at all on either phone

    Sent from my SM-G925T using Tapatalk
    10-08-2015 10:29 AM

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