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  1. Earl_E_Adopter's Avatar
    After I did the update it it tells me that my US bank debit card is not a registered bank at this time I'm on AT&T and it worked before the update it stopped working

    Posted from my Note 5 via the Android Central App
    11-07-2015 03:56 PM
  2. Abhinav Kochhar's Avatar
    I guess you have to register your card again with the bank.
    11-08-2015 07:57 AM
  3. eRod v1.0's Avatar
    Not only a Verizon issue, as I just updated my app and now it's doing the never-ending verify with fingerprint. I'm on T-Mobile.

    Posted via the Android Central App
    11-08-2015 07:01 PM
  4. Abhinav Kochhar's Avatar
    Some help here from reddit forums "My phone no longer let's me sign into my Samsung account whatsoever (Samsung Pay, Themes, etc)
    https://www.reddit.com/r/GalaxyS6/comments/3s0jzd/my_phone_no_longer_lets_me_sign_into_my_samsung/?ref=search_posts"
    11-08-2015 07:54 PM
  5. Kelly Kearns's Avatar
    Your link is messed up. Here is the correct link.

    https://www.reddit.com/r/GalaxyS6/co...to_my_samsung/
    11-08-2015 08:44 PM
  6. anon(9228075)'s Avatar
    I tried the reddit site but they say do reactivation unlock lock button verizon we don't have that option evidently. It's from the remote control options through find my mobile and my phone doesn't have those options under security.

    Posted via the Android Central App
    11-08-2015 10:53 PM
  7. vm81's Avatar
    I tris the reddit site but they say do reactivation unlock lock button verizon we don't have that option evidently. It's from the remote control options through find my mobile and my phone doesn't have those options under security.

    Posted via the Android Central App
    There is no way for me to do it either...
    11-09-2015 08:23 AM
  8. anon(9228075)'s Avatar
    I did a chat with Samsung support last night and the reactivation lock via remote controls isn't available on the verizon handset. Go figure...

    They suggested I reset all app settings via application manager but that enables all disabled apps, resets all apps to default settings, changes background permissions back to default etc etc... I didn't do it

    Posted via the Android Central App
    11-09-2015 08:58 AM
  9. 20blks's Avatar
    It seems to be working today. I just used it on a vending machine where I usually had no success
    11-09-2015 09:12 AM
  10. anon(9228075)'s Avatar
    It's not an issue of it working or not at a location. We can't even get it to activate by entering a pin after the update

    Posted via the Android Central App
    vm81 likes this.
    11-09-2015 09:15 AM
  11. vm81's Avatar
    I did a chat with Samsung support last night and the reactivation lock via remote controls isn't available on the verizon handset. Go figure...

    They suggested I reset all app settings via application manager but that enables all disabled apps, resets all apps to default settings, changes background permissions back to default etc etc... I didn't do it

    Posted via the Android Central App
    If there was a guarantee this would work, I might even go ahead and do it. The problem is they freakin have no idea whats going to work...so I dont want to go down this route.
    11-09-2015 11:06 AM
  12. beh's Avatar
    If there was a guarantee this would work, I might even go ahead and do it. The problem is they freakin have no idea whats going to work...so I dont want to go down this route.
    I don't think this will work because a factory reset also sets all applications to their default state and after going through a factory reset 4 times while following Samsung Support directions I can tell you for a fact that it doesn't correct the problem.
    11-09-2015 12:53 PM
  13. vm81's Avatar
    I don't think this will work because a factory reset also sets all applications to their default state and after going through a factory reset 4 times while following Samsung Support directions I can tell you for a fact that it doesn't correct the problem.
    If factory reset didnt work, this will definitely not work. Thanks for letting me know.
    11-09-2015 12:59 PM
  14. vm81's Avatar
    Just wanted to let everyone here know that I factory reset the phone and it works now.

    Basically I was having the same problem after the update...asked to setup pin, but when you use fingerprint to setup pin...it just went into loop to try open keyboard but wasnt able to.

    Today I was having some other issues and finally decided to factory reset and samsung pay works now. I uninstalled the samsung pay app first. Then went to applications and restored all applications to original settings. And then factory data reset.

    After reset done, I downloaded the app along with all the other apps and did the setup....fingerprint and pin for samsung pay. Added all my cards...it all went without hiccup. I havent used to buy anything yet...but dont think i should have any problem.
    11-10-2015 01:31 PM
  15. beh's Avatar
    Just wanted to let everyone here know that I factory reset the phone and it works now.

    Basically I was having the same problem after the update...asked to setup pin, but when you use fingerprint to setup pin...it just went into loop to try open keyboard but wasnt able to.

    Today I was having some other issues and finally decided to factory reset and samsung pay works now. I uninstalled the samsung pay app first. Then went to applications and restored all applications to original settings. And then factory data reset.

    After reset done, I downloaded the app along with all the other apps and did the setup....fingerprint and pin for samsung pay. Added all my cards...it all went without hiccup. I havent used to buy anything yet...but dont think i should have any problem.
    Very interesting. In all the time I was working with Samsung Support groups they never suggested the second step of restoring the default settings to all apps after uninstalling Samsung Pay and finally doing a factory reset. Though since a factory reset also resets all apps to default settings I am unclear how a two step process is different. Kindly let us know how you make out when you actually use Samsung Pay. And congratulations on getting Samsung Pay to run again.
    11-10-2015 02:44 PM
  16. vm81's Avatar
    Very interesting. In all the time I was working with Samsung Support groups they never suggested the second step of restoring the default settings to all apps after uninstalling Samsung Pay and finally doing a factory reset. Though since a factory reset also resets all apps to default settings I am unclear how a two step process is different. Kindly let us know how you make out when you actually use Samsung Pay. And congratulations on getting Samsung Pay to run again.
    I actually dont think its different...I think factory reset will set everything to default...but since I was doing factor reset once...I just thought lets just throw everything at it...so I did everything I could think of.
    11-10-2015 02:49 PM
  17. 20blks's Avatar
    No way I would factory reset my phone for 1 app. Way 2 much work
    11-10-2015 03:12 PM
  18. Kelly Kearns's Avatar
    Haha.. I factory reset phones all the time, much of it for testing things here.
    11-10-2015 04:27 PM
  19. badkitties's Avatar
    It seems to be working today. I just used it on a vending machine where I usually had no success
    my daily vice is the $2 king-size Kit Kat bar from the vending machine in the break room. I wish Samsung Pay would stop working. Having Samsung Pay on my Note 5 has enabled me to make the purchase by tapping the vending machine's credit card reader(via MST). I almost never have my wallet with me because it's in my desk drawer... I almost never keep loose change or paper money in my pocket. Previously, I had to walk all the way back to my desk on the other side of the building, retrieve my credit card and walk all the way back to make the purchase. Sometimes my craving is just not that bad. Since I ALWAYS have my Note 5 with me, now I can make the purchase anytime. Bad Samsung Pay!
    11-10-2015 04:30 PM
  20. anon(9228075)'s Avatar
    No way I would factory reset my phone for 1 app. Way 2 much work
    I thought the same. Weighing the trouble to get Samsung Pay.

    Posted via the Android Central App
    20blks likes this.
    11-10-2015 06:25 PM
  21. 20blks's Avatar
    I just received another update. I don't know what it did and I haven't used it yet
    vm81 likes this.
    11-11-2015 03:37 PM
  22. Jed Quirimit's Avatar
    I updated my samsung pay and I was stuck in the endless loop thing as everyone here was having.
    I went to the setting and deleted ALL my saved fingerprint for the lock screen and then I clicked on "Use with Samsung Pay" and had to register a fingerprint. Then the settings came out for Samsung Pay, I clicked on "Change Samsung Pay PIN" and registered a pin. The device said that it would have had to reset the Samsung Pay and I said ok. Then I turned on the "Fingerprint verification" option. Then I opened Samsung Pay and was able to use the pin I registered and such. Hope this works for others like it did to mine.
    11-11-2015 05:22 PM
  23. badkitties's Avatar
    Which Note 5 phones are having this problem? AT&T, T-Mobile, Verizon, etc?
    11-11-2015 05:43 PM
  24. anon(9228075)'s Avatar
    Which Note 5 phones are having this problem? AT&T, T-Mobile, Verizon, etc?
    Verizon it seems.

    Posted via the Android Central App
    11-11-2015 09:24 PM
  25. beh's Avatar
    I updated my samsung pay and I was stuck in the endless loop thing as everyone here was having.
    I went to the setting and deleted ALL my saved fingerprint for the lock screen and then I clicked on "Use with Samsung Pay" and had to register a fingerprint. Then the settings came out for Samsung Pay, I clicked on "Change Samsung Pay PIN" and registered a pin. The device said that it would have had to reset the Samsung Pay and I said ok. Then I turned on the "Fingerprint verification" option. Then I opened Samsung Pay and was able to use the pin I registered and such. Hope this works for others like it did to mine.
    Unfortunately for me when I got done registering the print, Samsung Pay opened at the set a PIN and back to the endless loop. Glad it worked for you though.
    11-11-2015 09:59 PM
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