Samsung Pay Framework update crashes Samsung Pay

Kelly Kearns · Nov 6, 2015

vm81 said:
I can't even get in the app to delete cards until I setup pin... Something it won't let me do.

Did you try deleting the fingerprints on your phone first?

vm81 · Nov 6, 2015

Kelly Kearns said:
Did you try deleting the fingerprints on your phone first?

Yeah removed fingerprints and then tried again, same thing.

Even removed Samsung Pay app and reinstalled it, same thing.

jboogie1289 · Nov 6, 2015

Just gonna update and leave it at that. Can't use any of my cards yet as Wells Fargo and Chase haven't adopted the App yet. Bummer!!

Paul Rezendes · Nov 6, 2015

Still waiting for NFCU or USAA to turn it on. NFCU announced support for it but still not accepting my card.

jonesyvoor · Nov 6, 2015

Galaxy Note 5 on Verizon. I still haven't seen any framework update and just used Samsung Pay a few minutes ago without issue.

Posted via the Android Central App

beh · Nov 6, 2015

jonesyvoor said:
Galaxy Note 5 on Verizon. I still haven't seen any framework update and just used Samsung Pay a few minutes ago without issue.

Posted via the Android Central App

I wonder if Samsung or Verizon has pulled the update.

anon(9228075) · Nov 6, 2015

beh said:
I wonder if Samsung or Verizon has pulled the update.

I just tried to delete and re install. It prompted me to update first thing. When I deleted I could only delete Samsung Pay. Not the framework.

It's the update that added the pin functionality. When you try to verify your fingerprint it just keeps recycling back to ask you again over and over. When you try to skip fingerprint and just do pin it just spins and spins before timing out.

I (we) have tried deleting all fingerprints and doing new ones. Doing it with no fingerprints and just pin. Deleted the app and reinstalled and nothing has worked.

It's so disappointing to not be able to us it after using it for a couple of weeks.

Posted via the Android Central App

jboogie1289 · Nov 6, 2015

beh said:
I wonder if Samsung or Verizon has pulled the update.

Open Samsung Pay, go to settings, About Samsung Pay and then pull the update.

beh · Nov 7, 2015

jboogie1289 said:
Open Samsung Pay, go to settings, About Samsung Pay and then pull the update.

If one have this issue one can't open Samsung Pay to any place other than the Fingerprint verify page to add a PIN and of course the secure keypad is dead so one is in an endless loop. Hence one can't get to the settings page for Samsung Pay.

beh · Nov 7, 2015

yourfamilybank said:
I just tried to delete and re install. It prompted me to update first thing. When I deleted I could only delete Samsung Pay. Not the framework.

It's the update that added the pin functionality. When you try to verify your fingerprint it just keeps recycling back to ask you again over and over. When you try to skip fingerprint and just do pin it just spins and spins before timing out.

I (we) have tried deleting all fingerprints and doing new ones. Doing it with no fingerprints and just pin. Deleted the app and reinstalled and nothing has worked.

It's so disappointing to not be able to us it after using it for a couple of weeks.

Posted via the Android Central App

I agree. I have also done all of these things. Contacted Samsung Pay Support via email and got a reply after several days saying that they had resolved the issue and I should just reinstall Samsung Pay and everything would be fine. NOT! I also spent over 2 hours with Samsung and Samsung Support groups with 5 different people and 3 levels of support and they just finally gave up and said "goodbye, thank you for calling".

Kelly Kearns · Nov 7, 2015

beh said:
I agree. I have also done all of these things. Contacted Samsung Pay Support via email and got a reply after several days saying that they had resolved the issue and I should just reinstall Samsung Pay and everything would be fine. NOT! I also spent over 2 hours with Samsung and Samsung Support groups with 5 different people and 3 levels of support and they just finally gave up and said "goodbye, thank you for calling".

Oh you need to call Samsung Pay and get a supervisor, not just email.

Need a number for Samsung Pay?

beh · Nov 7, 2015

Kelly Kearns said:
Oh you need to call Samsung Pay and get a supervisor, not just email.

Need a number for Samsung Pay?

No thank you on the phone number. And the only thing I need to do is eventually die. :-!

anon(9228075) · Nov 7, 2015

Kelly Kearns said:
Oh you need to call Samsung Pay and get a supervisor, not just email.

Need a number for Samsung Pay?

I'd take it if they could fix it without telling me to factory reset my phone.

Posted via the Android Central App

anon(9228075) · Nov 7, 2015

beh said:
If one have this issue one can't open Samsung Pay to any place other than the Fingerprint verify page to add a PIN and of course the secure keypad is dead so one is in an endless loop. Hence one can't get to the settings page for Samsung Pay.

Agree, it's like the pin keypad is dead. Just an endless loop. No settings.

I tried to skip the update but it just won't install when trying from scratch

Posted via the Android Central App

beh · Nov 7, 2015

yourfamilybank said:
I'd take it if they could fix it without telling me to factory reset my phone.

Posted via the Android Central App

Following the instructions of the Samsung Pay and Samsung support people I factory reset my phone 4 times and it didn't fix anything. Apparently the Samsung Pay Framework isn't affected by a factory reset because it seems becomes part of the permanent OS and of the OS backup also (this is my non-tecky opinion based on my experience only).

Earl_E_Adopter · Nov 7, 2015

After I did the update it it tells me that my US bank debit card is not a registered bank at this time I'm on AT&T and it worked before the update it stopped working

Posted from my Note 5 via the Android Central App

Abhinav Kochhar · Nov 8, 2015

I guess you have to register your card again with the bank.

eRod v1.0 · Nov 9, 2015

Not only a Verizon issue, as I just updated my app and now it's doing the never-ending verify with fingerprint. I'm on T-Mobile.

Posted via the Android Central App

Abhinav Kochhar · Nov 9, 2015

Some help here from reddit forums "My phone no longer let's me sign into my Samsung account whatsoever (Samsung Pay, Themes, etc)
https://www.reddit.com/r/GalaxyS6/comments/3s0jzd/my_phone_no_longer_lets_me_sign_into_my_samsung/?ref=search_posts"

Kelly Kearns · Nov 9, 2015

Your link is messed up. Here is the correct link.

https://www.reddit.com/r/GalaxyS6/comments/3s0jzd/my_phone_no_longer_lets_me_sign_into_my_samsung/

Samsung Pay Framework update crashes Samsung Pay

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