03-24-2016 10:13 AM
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  1. beh's Avatar
    This morning I got an automatic update from Samsung (no options to not install) that updated the Samsung Pay Framework to require and setup a 4 numeral PIN as a backup to Fingerprint authentication when using Samsung Pay. The only problem is that the screen to enter a PIN freezes and doesn't allow a PIN to be entered. Without the PIN verification Samsung Pay no longer works.
    Anyone else get the update? Does it work for you?
    11-04-2015 11:54 AM
  2. buckifvr's Avatar
    No updates here on VZW Note 5

    Posted via the Android Central App
    11-04-2015 12:18 PM
  3. maf113's Avatar
    On Verizon Note 5. Got the update and it installed without a hitch. All appears to be working fine. Haven't tried to make a payment yet.

    Posted via the Android Central App
    11-04-2015 12:33 PM
  4. zmann's Avatar
    Just did update here on sprint and all is working. Registered my pin.
    11-04-2015 12:39 PM
  5. racedog's Avatar
    Got that update about an hour ago. Did the update with no problem. This is on ATT.
    11-04-2015 12:54 PM
  6. jmy7213's Avatar
    I did the update today and registered a pin. Didn't have any problems. Of course I still use the fingerprint instead of a pin. I dont think I would ever use a pin.
    11-04-2015 02:16 PM
  7. beh's Avatar
    That is disappointing for me. I am on Verizon and after 3 hrs. on the phone with Samsung Support have no solution. After the 3rd call back by Samsung they failed to call back the 4th time as promised. No love here.
    11-04-2015 04:42 PM
  8. Kelly Kearns's Avatar
    That is disappointing for me. I am on Verizon and after 3 hrs. on the phone with Samsung Support have no solution. After the 3rd call back by Samsung they failed to call back the 4th time as promised. No love here.
    Did you talk to Samsung or Samsung Pay?

    Also I would call back, get a supervisor and of they can't help, ask them to transfer you to the next level of tech support.
    4R69l likes this.
    11-04-2015 04:45 PM
  9. buckifvr's Avatar
    Hmmmm. I am on Verizon and still no update for my Note 5 and Samsung Pay is working for me
    11-04-2015 05:17 PM
  10. anon(9228075)'s Avatar
    Mine screwed up too. It tries to get me to register my pin but asks for my fingerprint to verify. I try but it just keeps going back to the page saying register. I hit register, it asks for fingerprint and the circle continues. Can't use at all now

    Posted via the Android Central App
    11-04-2015 05:57 PM
  11. Cl3arCh0ice's Avatar
    Add mine to the no longer working list. I got a message that said "Update Failed" and thats about it. Not sure if it matter but i am on a VZW note 5
    11-04-2015 07:27 PM
  12. Kelly Kearns's Avatar
    So is everyone having the issue on Verizon?
    11-04-2015 07:29 PM
  13. Cl3arCh0ice's Avatar
    I should add that a reboot will allow samsung pay to start working again but it will still fail on update
    11-04-2015 07:37 PM
  14. anon(9228075)'s Avatar
    Verizon here

    Posted via the Android Central App
    11-04-2015 07:41 PM
  15. Kelly Kearns's Avatar
    I know who some of the other Verizon users are. This might be a Verizon issue instead of a Samsung issue.
    Deputy1 likes this.
    11-04-2015 07:43 PM
  16. buckifvr's Avatar
    Verizon Note 5 here, no update, no Samsung Pay problem.

    Posted via the Android Central App
    11-04-2015 07:56 PM
  17. Cl3arCh0ice's Avatar
    Verizon Note 5 here, no update, no Samsung Pay problem.

    Posted via the Android Central App
    You will only get the update if you open the Samsung pay app

    Posted via the Android Central App
    11-04-2015 08:14 PM
  18. zmann's Avatar
    Did you try going into application manager and clear everything and start from scratch?
    11-04-2015 08:20 PM
  19. buckifvr's Avatar
    Thanks, I updated Samsung Pay, registered the PIN, everything seems OK. I activated as if I was making a payment and it was doing what it should do. Both fingerprint and pin

    Posted via the Android Central App
    11-04-2015 08:22 PM
  20. AdamHLG's Avatar
    Update worked for me no issue. Im on Verizon.
    11-04-2015 10:19 PM
  21. Cl3arCh0ice's Avatar
    Update: decided to try it again and updated and registered pin this time

    Posted via the Android Central App
    11-05-2015 12:17 AM
  22. laestrella's Avatar
    Mine screwed up too. It tries to get me to register my pin but asks for my fingerprint to verify. I try but it just keeps going back to the page saying register. I hit register, it asks for fingerprint and the circle continues. Can't use at all now

    Posted via the Android Central App
    Same here. I can't get it to register the pin.
    11-05-2015 06:02 AM
  23. Trees's Avatar
    Just updated and added PIN. No problems. I don't have a card registered yet, but that may not be a concern for the problem some are experiencing. I wonder if Samsung fixed some backend problems so that now the update and PIN addition process works properly. Or, this could be an ongoing intermittent issue.
    11-05-2015 06:08 AM
  24. laestrella's Avatar
    I tried uninstalling updates and clearing data and now the app is useless. Can't get past the registering pin part. App tries to open secure keyboard and just spins.

    UPDATE: I rebooted a few times and then just kept hitting the button to register and it finally worked.
    11-05-2015 06:23 AM
  25. Kelly Kearns's Avatar
    Can't remember from all the posts.. Had people having the issue tried a wipe cache?

    Also are any that are having the issue, people that side loaded the app when it went live?
    11-05-2015 06:59 AM
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