1. posaune76's Avatar
    Hi.

    I use SP all the time, both NFC & MST, and I've had no real problems until this week. A couple of days ago I tried to tap & pay, and everything worked except, well, the transaction. Entered PIN, got the haptic pulses & flashes on the screen, held up to terminal, phone acted like terminal wasn't there. I thought it might be the terminal (got the stock "That never works" even though I use it at that store with that clerk every week), so tried at 3 other stores with & without contactless payment terminals. Same result.

    I've seen elsewhere that a common symptom of a hardware probelm would be failure of wireless charging. Not a problem here. Phone otherwise works.

    Anybody else had this problem & solved it?

    I'm on a Verizon S7 Edge, latest system update, with SP version 2.8.25.
    03-09-2018 05:43 PM
  2. SpookDroid's Avatar
    Try the usual steps: Clear cache on the Samsung Pay app, or uninstall/re-install and see if that helps (your card info should still be in your account after you sing in again).
    03-09-2018 06:44 PM
  3. posaune76's Avatar
    Tried clearing cache. No luck. Uninstalled/reinstalled; waiting to need to buy things.
    03-10-2018 09:24 AM
  4. SpookDroid's Avatar
    If you have any NFC things around you should try that too. If NFC doesn't work if enabled it's a good indication that hardware failure might be at fault here...
    03-10-2018 05:07 PM
  5. posaune76's Avatar
    Bought sandwiches after re-installing. I think I'm good. Thanks for time & help.
    03-11-2018 09:07 PM
  6. SpookDroid's Avatar
    Not sure why, but sometimes after an update it goes berserk. Happened to me once too. Reinstalling fixed it.
    03-12-2018 12:54 AM

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