1. klokateer123's Avatar
    my dad has the transform ultra and recently has not been able to make or accept any phone calls. As soon as he accepts the call the phone screen freezes on the answer screen. would factory resting the phone fix the problem, or is it a hardware issue?
    04-28-2013 04:54 PM
  2. niteNarmor's Avatar
    First try the factory reset. Is the device rooted by any chance? How long has he had the device?

    Sent from my SPH-D700 using Tapatalk 2
    04-28-2013 06:19 PM
  3. klokateer123's Avatar
    nah it's not rooted. and he has had the device for a year and a half now i think.
    04-28-2013 06:44 PM
  4. klokateer123's Avatar
    ok so i factory reseted it and it seems to have made it better, there seems to like a 5-10 second delay before the call connects
    04-28-2013 07:50 PM
  5. niteNarmor's Avatar
    All my devices have that delay. Rooting has gotten rid of that delay.
    04-28-2013 07:52 PM
  6. klokateer123's Avatar
    i used his phone and he picks up and a message comes saying "the process at com.phone.android (or something like that) has stopped", then the call connects
    04-29-2013 01:41 AM
  7. niteNarmor's Avatar
    That should not happen. Maybe take it to the carrier and see if they can fix it.
    04-29-2013 09:56 AM
  8. klokateer123's Avatar
    yeah that's what he wants to do but he had to wait a month like 3 weeks ago, but ever since he's been using my phone. but i just wanted to see if there were any fixes i could do before taking it to sprint so i can get my phone back.
    04-29-2013 10:17 AM
  9. niteNarmor's Avatar
    There might be but it would have to get rooted and sprint or any other carrier would not warranty it. Better to let them deal with it.
    04-29-2013 11:31 AM

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