1. marion64's Avatar
    I purchased my sharp crystal phone brand new and from day one when I receive incoming calls it always says unfortunately contacts stop working and I have to click on OK before I can answer my calls how so I fix this problem so annoying I've tried solutions people post but it didn't work please help!!
    03-28-2015 11:05 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    03-29-2015 02:19 AM

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