05-26-2018 08:41 AM
37 12
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  1. dadardada's Avatar
    Call 844-742-7751 sharp tech support
    have u since updated the apps?

    specifically, have u updated the google app?
    08-06-2015 02:59 PM
  2. Richard Felton's Avatar
    Updated automatically because they had to reinstalled
    08-06-2015 03:12 PM
  3. CFoneDP's Avatar
    Thank you for the provision reset... but unfortunately I have to keep doing this ... Master reset did not work and only frustrated me more!
    08-07-2015 04:30 PM
  4. Sharpaquser's Avatar
    This is how you fix the issue. No reset, loss of data or anything else required.

    1) go into your apps
    2) click on settings
    3) scroll down to "apps"
    4) click "apps"
    5) swipe over to the "all" tab
    6) find Google App and click on it
    6b) uninstall updates
    6c) force stop it
    6c) clear memory/cache
    6d) disable the app
    7) find Google+ app
    7b) repeat steps 6b-d
    8) press back until you are in the initial "settings" list where you located "apss"
    9) scroll until you find security and open
    10) turn your lock off completely
    11) go back to your home screen
    12) restart your phone

    Viola! Worked for me. Something is conflicting in one of the Google updates that interferes with your data messaging and it somehow also involves your lock. I just did this before posting because I had the same issue but now I don't and you all deserve to know how to fix the issue. I haven't yet tried to reinitiate my lock to see if my solution is 100% so feel free to expirement
    08-09-2015 03:55 PM
  5. indymajor's Avatar
    This is how you fix the issue. No reset, loss of data or anything else required.

    1) go into your apps
    2) click on settings
    3) scroll down to "apps"
    4) click "apps"
    5) swipe over to the "all" tab
    6) find Google App and click on it
    6b) uninstall updates
    6c) force stop it
    6c) clear memory/cache
    6d) disable the app
    7) find Google+ app
    7b) repeat steps 6b-d
    8) press back until you are in the initial "settings" list where you located "apss"
    9) scroll until you find security and open
    10) turn your lock off completely
    11) go back to your home screen
    12) restart your phone

    Viola! Worked for me. Something is conflicting in one of the Google updates that interferes with your data messaging and it somehow also involves your lock. I just did this before posting because I had the same issue but now I don't and you all deserve to know how to fix the issue. I haven't yet tried to reinitiate my lock to see if my solution is 100% so feel free to expirement
    This not only fixed the picture receiving and sending problem without needing a factory reset but I also then tried to enable the lock back and was still able to send pictures through messaging. Thank you for the info and would recommend everyone following the steps above to solve your issues. thanks again to Sharpaquser
    08-09-2015 11:22 PM
  6. JBR2's Avatar
    I tried most all of the different ideas(except for factory reset) what really did work though was uninstalling the updates on the Google app and then typing the code##72786#and mms worked perfectly, in turn I reinstalled the Google app updates and it stopped working again so it must be the Google app updates. Just uninstall the updates and use the reset code##72786# and don't update the Google app
    08-10-2015 07:52 PM
  7. Calvin Jefferson's Avatar
    I called Sharp today and the issue is with the " Lock screen". To get your phone working again sending and receiving pics. You must go in settings to security and put screen lock on "None".

    Then go to your dial pad and input ##72786# , Chose yes(dont worry it will not erase any info or pics on your phone)

    Your phone will reset and update.

    After the update go to settings and chose "system updates" and chose update profile.

    Sharp told me to that they are working to get the screen lock fixed and the update should be out at the end of the month.

    Dont put back on your screen lock or you will have the issue again
    B. Diddy likes this.
    08-14-2015 03:23 PM
  8. michaelcuello's Avatar
    Thank you very much!
    10-06-2015 02:33 PM
  9. itsmegc's Avatar
    For those of you that have had difficulty sending and receiving pictures, you may simply have an outdated version of Sharp's software. Be sure to have your WiFi or data on and do the following:

    Go to Settings > scroll down to System updates > Update Sharp software > Software update > Check for new software? > Yes > Continue > Yes

    After the new software loads, which may be a few minutes depending on your connection speed, restart your phone. Hope this helps!
    11-11-2015 05:33 AM
  10. Ducttape's Avatar
    So, where do I type ##72786#?
    11-28-2015 05:49 PM
  11. Breena50's Avatar
    Hey I had been having the same problem but was too embarrassed to ask for help. I did what you instructed and it worked for the picture messages but can i install Google now or NOT. Please let me know. please send me the reply to my yahoo. as i dont come here often. brenajean2002 @yahoo

    Thanks
    Sabrina
    07-10-2016 10:54 PM
  12. Greggfl's Avatar
    This not only fixed the picture receiving and sending problem without needing a factory reset but I also then tried to enable the lock back and was still able to send pictures through messaging. Thank you for the info and would recommend everyone following the steps above to solve your issues. thanks again to Sharpaquser
    I have tried many different fixes for this issue. This one is probably the best solution. Unfortunately, you lose the phone lock.
    05-26-2018 08:41 AM
37 12

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