1. everway9's Avatar
    Hi everyone.

    When people call me from their Skype my Skype is not notifying me at all. Its not ringing. However it does notify me that I have missed a call.

    Has anyone else had this problem? How can I fix this?

    Many thanks.
    09-01-2017 11:38 AM
  2. Tim1954's Avatar
    Device? Software?
    Perhaps you need to go through your notification settings to ensure they are on for Skype...
    09-01-2017 12:42 PM
  3. B. Diddy's Avatar
    Moved from the Android Apps forum to the Skype forum.
    09-01-2017 12:45 PM
  4. everway9's Avatar

    Thanks for your post.

    I'm sorry... I should know better. Galaxy S8, Android 7, Skype version.... the new horrible one (8.5.0 56085).

    Notifications both in Skype settings and phone settings are all enabled.
    09-01-2017 12:54 PM
  5. B. Diddy's Avatar
    Any power-saving modes turned on? Is Skype "battery-optimized"? If so, turn off the optimization.
    09-01-2017 12:58 PM
  6. everway9's Avatar
    No.. no power saving modes are enabled nor battery optimisation for Skype.

    What I find strange is that it will notify me that I have missed a call but not notify me at the time when the person is actually calling me.
    09-01-2017 01:06 PM
  7. B. Diddy's Avatar
    This probably doesn't matter either, but make sure Restrict Background Data isn't turned on for Skype (in Settings>Data Usage​).
    09-01-2017 01:24 PM
  8. everway9's Avatar
    Nice idea But no, I have no data use restrictions on.
    09-01-2017 01:43 PM
  9. everway9's Avatar
    I've read that Skype will only ring on the device that your active on. Skype finally fixes annoying multi-device notifications | Trusted Reviews

    I have Skype on my computer too. I booted my computer and asked my mother to call me and Skype did ring on my computer. She then called my mobile and it didn't ring or display any notification whatsoever until she hung up. Then immediately it showed that I had missed a call. I checked to see which other devices I might be signed in on by using the command /showplaces and it was just my phone and computer. So I signed out of Skype on my computer and then got my mother to call me again. Skype still didn't ring on my phone... only notified me that I missed a call.

    I think Skype still thinks I'm logged in on my computer when I'm not.

    With regards to Skype changing it so that it only rings on the device your active on (as described in the link I've posted) I think there should be an option where you can choose which devices will or will not ring when your called. Instead of Skype deciding. It's typical bloody Microsoft assuming what we want instead of giving us the option to choose.

    I've uninstalled Skype from my computer which was the only other device I had it installed on and STILL it wont ring when someone calls me. It's soooo very frustrating. Arrrrrrrrrrrrrrrrrgh!!!!!!
    09-01-2017 04:33 PM
  10. everway9's Avatar
    BTW... I tried the /showplaces command in Skype on my phone but it comes back with 'unknown command'. Does that command only work on a PC? Thx
    09-01-2017 05:42 PM
  11. everway9's Avatar
    OMG!!!! You know sometimes you think too deeply into something and you miss the obvious??? Yes, well..... my mother and I both got our phones within a day of each other. I set them both up. We have static IP addresses on our network and I had stupidly set the same IP address for both phones without realising!!! Something easy to do but getting it wrong can have disastrous consequences as I've just proved.

    I'm sorry for wasting your time. Thanks again for trying to help.
    B. Diddy likes this.
    09-03-2017 08:02 AM
  12. B. Diddy's Avatar
    LOL, glad you figured it out! Thanks for letting us know what the problem was.
    09-03-2017 08:49 PM

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