1. AC Question's Avatar
    Lately my phone has been acting a bit weird with the "glitching" when the brightness is on really low and then when I try to open snapchat my phone reboots shows the logo and my lock screen and reboots again it just continues to do that over and over even if I take out the battery and put it back in. This is only when I use snapchat though and it will only stop doing that when it Is connected to my charger that's the only way I can use snapchat. Can someone tell me what's going on or how to fix this!?
    04-06-2016 07:39 PM
  2. H3aTeRzz's Avatar

    Try this:

    1. Goto Application Manager (in settings)>Scroll over to "ALL">scroll down to snapchat>Clear Cache
    2. Uninstall Snapchat/Reinstal.
    3. Enter recovery mode, and Wipe Cache Partition. NO DATA LOSS WILL OCCUR.

    See if that helps!

    04-06-2016 07:53 PM
  3. RacheliCarranza's Avatar
    I tried and now it won't let me install it anymore
    04-06-2016 08:54 PM
  4. H3aTeRzz's Avatar
    You did all three steps? If so, try turning off your phone. Re-enter Recovery mode, Wipe cache partition again, reboot and try to install snapchat.
    04-06-2016 08:59 PM
  5. RacheliCarranza's Avatar
    Yeah I did and it still doesn't work..I think I may have to factory reset my phone. But thank you!
    H3aTeRzz likes this.
    04-06-2016 09:38 PM
  6. H3aTeRzz's Avatar
    Be sure to back up all your important stuff! Sorry we couldn't figure it out Rachell. There are some awesome backup programs in the Play store. Smart Switch and Helium, just to name 2.

    Good Luck! Please let me know if the full reset works.

    04-06-2016 09:59 PM

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