1. marius_r_595's Avatar
    I have a Samsung Galaxy S7 Edge. This problem only occurs with one of my friends and it happens with every single video she sends. When I open the video-snap, I get a picture of the start of the video, but nothing more. The audio works like it should, but the video is like a picture. I do not have this problem with anyone else, and neither does she. Can anyone help?
    08-18-2017 06:09 PM

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