1. PeteJH's Avatar
    Phone - Sony Xperia L1 , model number G3311.

    Select Settings > Backup & Restore > Automatic Backup > Where to store files.

    There is a Radio button against "Sd Card" and "USB device" but not against "Online account" where my google account is shown.

    If I select the "Online account" I get a new screen with a blue header with my name and google account. Under the header it says

    "Backup & restore would like to:

    Have offline access"
    followed by some text explaining what happens if offline access is granted.

    At the bottom of the screen are 2 options "Deny" or "Allow".

    If I select "Allow" the screen changes a few times but always returns to the "Backup & restore would like to:" option. If "Deny" is selected I just goes back to the "Where to store files" screen without the radio button on the "Online account" option.

    The same happens if I try to select my "Online account" under the "Manual option"

    I have backed up my account with Xperia Companion, carried out a Factory Reset and restored my account from Xperia Companion but I still get the same problem.

    The net result is I cannot backup to my google account. Can anyone help me?

    Thanks
    Pete
    07-21-2020 04:59 AM
  2. anon(10614692)'s Avatar
    Look at the last few steps here https://www.hardreset.info/devices/s...-data-in-sony/
    Have you set up sync in your Google Account?
    VidJunky and Laura Knotek like this.
    07-21-2020 06:42 AM
  3. PeteJH's Avatar
    Thanks Galactic Zoo,

    Worked throught the link you gave me even though I had already been through process before. Had already set up sync in google account. Still same problem though.
    07-21-2020 07:14 AM
  4. anon(10614692)'s Avatar
    OK. Can you try ""Backup & restore would like to:

    Have offline access"
    followed by some text explaining what happens if offline access is granted.

    At the bottom of the screen are 2 options "Deny" or "Allow".

    If I select "Allow" the screen changes a few times but always returns to the "Backup & restore would like to:" option"

    Select allow. When you get the message "backup & restore would like to.....", allow the permissions allowing access to your files.

    Once you have done that, go into Settings, Accounts (select your google account) then select sync account on the next screen. You should then see a list of things to be synced. Make sure they are all granted permissions. To test whether this has worked, in the same sync account section, hit the 3 dots button and select sync now.
    Laura Knotek likes this.
    07-21-2020 08:09 AM
  5. anon(10614692)'s Avatar
    What do your Google settings look like in Accounts?
    07-21-2020 11:01 AM
  6. PeteJH's Avatar
    Can you give me an idea of what settings I should be lookimg at as there are quite a few?
    07-21-2020 12:42 PM
  7. anon(10614692)'s Avatar
    Sure, those mentioned in the last paragraph of my post "Once you have done that, go into Settings, Accounts (select your google account) then select sync account on the next screen. You should then see a list of things to be synced. Make sure they are all granted permissions. To test whether this has worked, in the same sync account section, hit the 3 dots button and select sync now."
    Laura Knotek likes this.
    07-21-2020 12:44 PM
  8. mustang7757's Avatar
    @PeteJH

    I unapproved your 2 post , it has personal information on it , might want to edit and repost or we can do that for you ?
    07-21-2020 02:21 PM
  9. PeteJH's Avatar
    Sorry, new to site and did't realise could not put personal info on.
    mustang7757 likes this.
    07-21-2020 03:24 PM
  10. PeteJH's Avatar
    Galactic Zoo, Reposting removed post without personal info.

    I have already sync'd as you suggested the first time. Please see screenshot below showing syncs today.
    Unable to backup to Google Account?-inkedscreenshot_20200721-175020_li.jpg
    Laura Knotek likes this.
    07-21-2020 03:34 PM
  11. mustang7757's Avatar
    Sorry, new to site and did't realise could not put personal info on.
    No problem,
    Welcome to AC!
    Laura Knotek likes this.
    07-21-2020 03:38 PM
  12. Laura Knotek's Avatar
    I've deleted the screenshots with personal information.
    mustang7757 likes this.
    07-21-2020 03:40 PM
  13. anon(10614692)'s Avatar
    OK that means your Google back up worked as your data is now synced with the cloud enabling you to retrieve it for restoring your phone or transferring to a new device. All looks good
    07-21-2020 04:36 PM
  14. melanikoko's Avatar
    I think so If I select "Allow" the screen changes a few times but always returns to the "Backup & restore would like to:" option"
    07-21-2020 05:04 PM
  15. BergerKing's Avatar
    Thread moved to the Sony Xperia Series subforum, @PeteJH credited as thread starter.
    mustang7757 likes this.
    07-21-2020 08:25 PM
  16. PeteJH's Avatar
    Galactic Zoo - Not sure if backup has worked as I tried a Restore from my google account and still ended up on the "Backup & restore would like to:" option". As melanikoko said "If I select "Allow" the screen changes a few times but always returns to the "Backup & restore would like to:" option"", i.e the same for Restore as Backup.

    On the following I think I need to get the radio button as an option!
    Unable to backup to Google Account?-inkedinkedscreenshot_20200722-094212_li.jpg
    07-22-2020 04:59 AM
  17. anon(10614692)'s Avatar
    @PeteJH In order to restore from your Google account data, this works by resetting the device, opening it with your Google account which when it syncs will restore your data. We already know it has synced, so everything is in place, as it should be.
    07-22-2020 10:38 AM
  18. PeteJH's Avatar
    Sorry if I am being a bit dumb but when you say "resetting the device" are you talking about me doing another factory reset that I only carried out 2 days ago as per my first post. Also when you say "opening with your google account" what do you mean as when I turn it on with the power button and enter my pin I just get the home screen.
    07-22-2020 11:14 AM
  19. mustang7757's Avatar
    Sorry if I am being a bit dumb but when you say "resetting the device" are you talking about me doing another factory reset that I only carried out 2 days ago as per my first post. Also when you say "opening with your google account" what do you mean as when I turn it on with the power button and enter my pin I just get the home screen.
    Have you tried signing up your Google account then signing back in? I dont think a 2nd factory reset will fix this .
    07-22-2020 12:25 PM
  20. PeteJH's Avatar
    Tried removing and resgning into Google accountbut still same problem with no radio button to select google for backup
    07-22-2020 01:55 PM
  21. mustang7757's Avatar
    Under account then sync you see toggles there for contacts and such?
    07-22-2020 02:47 PM
  22. B. Diddy's Avatar
    I have a feeling this isn't the official Google Backup feature -- it might be Sony's own backup system. Since the phone is somewhat old, it might not work any more with Google's own backup system.
    07-22-2020 03:04 PM
  23. PeteJH's Avatar
    Thanks B. Diddy, looks like I will have to back up to Xperia Companion manually or routinally to an SD card. At least I can stop trying to find a solution.
    B. Diddy likes this.
    07-23-2020 02:28 PM
  24. KhronosOne's Avatar
    I have a feeling this isn't the official Google Backup feature -- it might be Sony's own backup system. Since the phone is somewhat old, it might not work any more with Google's own backup system.
    Xperia X compact.

    Same issue on backup restore app.

    Sigh
    10-15-2021 05:31 AM
  25. B. Diddy's Avatar
    Welcome to Android Central! I'm not sure if it was ever definitively determined that the backup feature on Sony phones was different from Google's own backup. Go to Settings>Google -- is Backup listed under "Services On This Device"?
    10-15-2021 12:12 PM

Similar Threads

  1. I'm looking for a phone answering app to greet callers, but not take messages.
    By Android Central Question in forum Android Apps
    Replies: 13
    Last Post: 08-15-2020, 04:42 AM
  2. I'm looking for a phone answering app to greet callers, but not take messages.
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 07-22-2020, 05:56 AM
  3. How to fix this bootloop?
    By abmeneses in forum Ask a Question
    Replies: 1
    Last Post: 07-22-2020, 01:17 AM
  4. Replies: 1
    Last Post: 07-22-2020, 01:12 AM
  5. How can I get around the Google FRP on a Lenovo Android tablet?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 07-21-2020, 06:25 PM
LINK TO POST COPIED TO CLIPBOARD