1. loganweaponx007's Avatar
    Whn I tap the phone and enter my pattern it will keep asking me to do it ove and over again. I entered it five times. I tried it at the gas station and the grocery store. It's very frustrating.
    09-25-2016 08:57 PM
  2. B. Diddy's Avatar
    Do you have Smart Lock on? If so, try turning it off, and unlock the phone with a PIN, password, or pattern. In this situation, Android Pay shouldn't require you to reenter your unlock method upon tapping the phone. This is not necessarily meant to be a definitive solution--it's more of a troubleshooting step.
    09-26-2016 01:31 AM
  3. loganweaponx007's Avatar
    No, the smart lock isn't enabled. I have the phone unlocked before even tapping it. I had no problem using it before on my c4 ultra. I just recently received a new card from Chase with the security chip. So i had to wait until they officially supported Android Pay to start using it again. I added my card to Pay and the bank sent me a confirmation telling me I'm good to go. I haven't been able to actually get it to work. Just asks for the pattern over and over again, but never works.
    09-26-2016 08:21 AM
  4. B. Diddy's Avatar
    What happens if you remove the card, then add it back?

    Also, you mention that the phone is unlocked before you tap to pay--I assume you initially unlocked with a pattern, correct?
    09-26-2016 09:57 AM
  5. loganweaponx007's Avatar
    I haven't tried that yet. Yes, I always unlock my device with a pattern.
    09-26-2016 02:31 PM
  6. loganweaponx007's Avatar
    So I deleted the card and added it back on. Still getting Pay to ask me to unlock it constantly. Haven't successfully used Android Pay yet. It's very frustrating since I don't know how to fix the problem.
    09-28-2016 11:04 PM
  7. B. Diddy's Avatar
    Hmm, not sure what to try next. Maybe go to Settings>Security and Clear Credentials.
    09-29-2016 12:47 AM

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