1. alexondrums's Avatar
    XZ2 Compact

    I have a recent issue with my phone, where I've unlocked the screen or am in the middle of using an app (web browser, Facebook, YouTube, anything, even the home screen and Android navigation buttons) and the screen stops responding.

    It's as if the screen has locked and is not registering any touch input, but everything remains on screen as normal, but nothing responds.

    If I manually lock and unlock the screen, it usually works ok, but not all the time. Sometimes I have to do this 2-3 times. It's the same if I use the biometric or pattern unlock.

    I've cleared app cache, restarted but it still happens.

    Any advice?
    09-30-2021 07:15 AM
  2. B. Diddy's Avatar
    How often does this happen? If it's pretty frequent, see if it also happens in Safe Mode: https://www.hardreset.info/devices/s...act/safe-mode/
    09-30-2021 11:52 AM

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