1. AC Question's Avatar
    The phone is a Z1 compact . When I connect it to the laptop the phone will not start. If I disconnect it the phone begins to start but then stops at a screen saying "update failed. Connect to a computer and try again" . If I connect to the laptop it does not give the option to restart the update!
    10-11-2015 10:21 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Why did the PC reboot during the update? Was there a glitch? Did Windows suddenly decide that was the best time to restart to install Windows updates?

    It's never good for a phone's system update process to be unexpectedly interrupted--it probably bricked the phone. I'm not sure if you'll be able to recover it. Are you able to boot into Recovery Mode? If so, try doing a cache wipe: https://support.t-mobile.com/docs/DOC-11663
    10-11-2015 05:49 PM

Similar Threads

  1. Replies: 1
    Last Post: 10-11-2015, 05:57 PM
  2. Why is my phone not turning on?!?
    By AC Question in forum General Help and How To
    Replies: 1
    Last Post: 10-11-2015, 05:53 PM
  3. How can I get more people to answer my questions on this forum?
    By 123saz in forum Android Central Community
    Replies: 3
    Last Post: 10-11-2015, 01:46 PM
  4. HELP! Note5 frozen(Screen On) after unplugging charger
    By johnmcd348 in forum Samsung Galaxy Note 5
    Replies: 2
    Last Post: 10-11-2015, 11:47 AM
  5. Replies: 1
    Last Post: 10-11-2015, 10:44 AM
LINK TO POST COPIED TO CLIPBOARD