1. rupeshforu3's Avatar
    Hi one week back I have bought Sony Xperia z1 c6902. Up to yesterday it worked fine but at present headphones are not working at all.

    Yesterday when I try to play music I got music from headphones and after sometime my mobile gives message that headphones are plugged out and when I try to replug and play the something happens.

    At present when I plug my headphones my mobile is giving notification that headphones are plugged in but when I start to play music instead of getting music from headphones from headphones I am getting music from internal speakers.

    I don't know what's the problem whether software failure or hardware failure. The same headphones are working fine with other mobiles.

    Please suggest a solution.

    Regards,
    Rupesh.
    10-16-2016 11:41 AM
  2. Rukbat's Avatar
    Sounds like a bad headphone jack. You should still be able to return the phone for an exchange or refund.
    10-16-2016 01:12 PM
  3. rupeshforu3's Avatar
    Sounds like a bad headphone jack. You should still be able to return the phone for an exchange or refund.
    I think the issue is not hardware failure because when I plug headphones it is giving notification but when I try to play music instead of getting sound from headphones I am getting sound from internal speakers.

    I think headphone Jack and headphones are working but something is wrong with settings or software.
    10-16-2016 10:23 PM

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