1. Christian Hock's Avatar
    So I started having problems with calls on my phone. I dial a number and it doesn't register as connected but the other person recieves the call and can't hear me and I can't hear them. The screen is stuck on "Calling..." and no audio and doesn't say connected with the little timer thing. I can receive call but I can't make them. Help! I'm running Android 4.3
    06-12-2014 09:02 PM
  2. B. Diddy's Avatar
    What wireless provider are you using? Have you called them to check on any network issues? You could also ask them about maybe getting a replacement SIM card.

    Does the problem persist after a reboot? If so, try clearing the system cache partition, which won't erase any personal data: Reset: Sony Xperia Z1s | T-Mobile Support

    If nothing works, it might be a hardware problem, in which case I'd talk with your wireless provider and/or Sony about a replacement or warranty work.
    06-12-2014 09:52 PM
  3. Christian Hock's Avatar
    I'm using T-Mobile, it does persist even after a a reboot, but I haven't done a hard reset yet from the red button next to the SIM card. I'll be going into T-Mobile soon and ask about it. Some calls do go through though.
    06-12-2014 10:06 PM
  4. B. Diddy's Avatar
    Your issue sounds similar to this one: http://forums.androidcentral.com/lg-...one-calls.html. I wonder if T-Mobile is having some general network issues. All the more reason to give them a call and see ...
    06-12-2014 10:07 PM
  5. Christian Hock's Avatar
    I went into the store a few days ago and they gave me a number for customer service and the lady just had me reboot the phone but that didn't work. So I went to another store and the rep immediately suggested I get a new SIM card and that seems to have fixed the problem.
    06-18-2014 04:12 PM

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