Question: Sony chat support told me to restore the phone and they say there is a process in the "sony bridge for mac" software to initiate a RMA for repair. Is that true or am I getting the runaround? I'll give it a try in a day or two when my replacement phone I bought gets here, I can't afford to wipe out the memory on my phone right now.
History:
I just realized the other day that I'm having a lot of trouble selecting and editing text and swiping horizontally, I tried out a touch screen tester and sure enough I have some bars through the top half of the screen that don't respond to touch anymore.
I think, but I'm not sure, that a small fall caused it, it fell off a chair to a linoleum floor. The phone was in a TPU Ringke Fusion case plus a tempered glass screen protector and seemed well protected, it has no visible damage and actually looks new. I've dropped many other phone in similar situations and never had an issue.
History:
I just realized the other day that I'm having a lot of trouble selecting and editing text and swiping horizontally, I tried out a touch screen tester and sure enough I have some bars through the top half of the screen that don't respond to touch anymore.
I think, but I'm not sure, that a small fall caused it, it fell off a chair to a linoleum floor. The phone was in a TPU Ringke Fusion case plus a tempered glass screen protector and seemed well protected, it has no visible damage and actually looks new. I've dropped many other phone in similar situations and never had an issue.