When the phone is connected via the usb it pops up as a removable disc that doesn't allow you to view any of the files on it. When I try to do it over Wifi it doesn't work either. I downloaded pc companion and other useless programs from sony's site. Nothing seems to support this phone. How am I supposed to get pics and music on and off the phone via my laptop? Sony and Verizon have been useless in answering this question.