1. DJJeffT's Avatar
    While I have not used BT that much in the past, I just upgraded the car and it has BT/Sync in it and it just not working right.

    Once I pair my device, I appear to be good, but once I restart/reboot my phone, it's gone and I have to start from scratch every time. Tried this same scenario with my Plantronic BT and the same happens. Pair, all good, restart/reboot, gone and have to start from scratch.

    My wife has a Z3v and has NO challenges at all.

    BTW - I have gone into the Appllication manager//Bluetooth Share and Cleared DATA and Cleared CACHE.

    Any suggestions outside a total factory reset?

    TIA

    Jeff
    10-19-2015 11:34 AM
  2. B. Diddy's Avatar
    You're talking about simple reboots, and not actual factory resets, right? Reset means that you wipe the phone and start from scratch.
    10-19-2015 11:44 AM
  3. DJJeffT's Avatar
    Reset = RESTART. Sorry. Multi-tasking.
    10-19-2015 11:46 AM
  4. B. Diddy's Avatar
    See what happens if you wipe the cache partition: https://support.t-mobile.com/docs/DOC-11663
    10-19-2015 01:42 PM
  5. DJJeffT's Avatar
    Did a quick search. Apparently this feature has been disabled by or friends at Verizon.

    Posted via the Android Central App
    10-19-2015 01:48 PM
  6. B. Diddy's Avatar
    Ugh. How new is the phone? Can you bring it back to Verizon and ask them for a replacement? If not, then consider contacting Sony for warranty repair or replacement.
    10-19-2015 02:26 PM
  7. DJJeffT's Avatar
    11 months old. I guess I can try the reset... BIG TIME UGH.

    Posted via the Android Central App
    10-19-2015 08:27 PM
  8. B. Diddy's Avatar
    11 months means it should still be under warranty, since it's typically a 1 year warranty. Contact Sony while you have a chance.
    10-19-2015 10:19 PM
  9. DJJeffT's Avatar
    Resetting the device seems to have done the trick. Now off to reinstall and setup the phone from scratch. Good thing The Bears have a Bye Week...although some could say every week is a Bye Week for The Bears! ;-)
    B. Diddy and xeene like this.
    10-25-2015 11:49 AM

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