1. ywenz's Avatar
    anyone who ordered online and successfully activated the phone upon turning it on? Mine wouldn't work.. It's suppose to auto activate. I bought from newegg
    09-02-2010 03:07 PM
  2. MissJennell#IM's Avatar
    That happened with my EVO when I had that. I had to call customer service and have them help me do it manually.
    09-02-2010 03:12 PM
  3. ywenz's Avatar
    damn this new screen is so clean I don't want to touch it.. been on speaker phone so far because I don't want to put my greasy ear against it
    09-02-2010 03:27 PM
  4. ywenz's Avatar
    okay looks like auto in-phone activation only works for brand new accounts.. no idea why sprint didn't communicate that restriction to its vendors..

    So do call into sprint customer service from a different number. Your current phone and the Epic both must be shut off during this process.
    09-02-2010 03:49 PM
  5. dvdqnoc's Avatar
    Did you buy the phone off contract? Was it a renewal? Or are you a new Sprint customer
    09-02-2010 03:54 PM
  6. MissJennell#IM's Avatar
    You call from a different number.
    09-02-2010 04:16 PM