1. vtective's Avatar
    I recently exchanged my phone with Best Buy and my new model freezes up at least once a day since I recieved it.

    The exchange period has expired. Should I contact Best Buy about this issue or Sprint?

    Thanks for any help you might provide!
    10-04-2010 11:12 AM
  2. zeravla531's Avatar
    You can see if Best Buy will exchange it.

    You're still covered at Sprint Repair Centers for 1 year.

    Did you try a hard reset?
    vtective likes this.
    10-04-2010 11:13 AM
  3. vtective's Avatar
    Did you try a hard reset?
    Yeah, it freezes up to the point that the battery has to be removed. The power button does not respond. It ussually happens when I'm watching a YouTube video or listening to music, but this morning I was late to work because the phone froze up while on the charger and the alarm did not go off.
    10-04-2010 11:30 AM
  4. zeravla531's Avatar
    I would try Best Buy first, see a manager... if not Sprint should exchange it at their repair center since it's still under the year warranty, but they might give you a refurb, that's why i'd try Best Buy first.
    10-04-2010 11:32 AM
  5. trooper54's Avatar
    i had this issue when i was using setCPU on the stock kernel. It did not play nice.

    Try using the "restoring to factory" method in ROM's/Hacks.
    10-04-2010 12:23 PM
  6. estebancam's Avatar
    After 30 days, and if you did not get best buy's protection plan, it is up to the carrier.
    10-04-2010 08:18 PM
  7. dumpringz's Avatar
    I had this issue with one of my 5 epics ... hard reset didn't remedy it but it can't hurt to try
    10-04-2010 09:09 PM
  8. cocoleveo7686's Avatar
    I had this issue with one of my 5 epics ... hard reset didn't remedy it but it can't hurt to try
    5 epics, you had problems with 4 of them?
    10-04-2010 10:34 PM
  9. vtective's Avatar
    So I called Sprint. After an hour of back and forth, they are sending me a refurbished model. They did not even want to do that.

    I have never had bad customer service with Sprint until today. It was awful.
    10-05-2010 11:41 AM
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