1. icewater106's Avatar
    When I try to update my apps I get a error message( Error retrieving information from server RH-01. I'm not rooted complete stock. How do I fix this ?

    Sent from my Galaxy Nexus using Android Central Forums
    Attached Thumbnails I can't update or install apps in Google play-uploadfromtaptalk1354918442591.jpg  
    12-07-2012 05:17 PM
  2. icewater106's Avatar
    Sent from my Galaxy Nexus using Android Central Forums
    Attached Thumbnails I can't update or install apps in Google play-uploadfromtaptalk1354918743823.jpg  
    12-07-2012 05:19 PM
  3. SandersJC1964's Avatar
    That happened to me, and I removed my Google account, then added it back, and it worked.

    Sent from my Galaxy Nexus using Android Central Forums
    bigronD2 likes this.
    12-07-2012 07:37 PM
  4. Bront's Avatar
    I had a problem with my Google accounts not synching, I had to manually synch them, and then a bunch of stuff started working again. Try that.
    12-10-2012 02:46 PM
  5. gnr_2's Avatar
    If you go to Google Play, log out of your account and log back in.

    I had the problem when I had to create an actual gmail account (not just Google Account) in order to see my backed up contacts. Once I added the new account and deleted the old one it worked BUT any contacts that hadn't been synced due to the error were lost. It didn't affect my calendar but I had to reset all my ringtones by contact and reset which number was the default.

    While looking into the issue, someone suggested logging out, then back in through Google Play but I'd already removed the old account. It would have saved me a lot of time had I seen it earlier.


    Sent from my Galaxy Nexus using Android Central Forums
    12-20-2012 11:40 PM
  6. icewater106's Avatar
    That happened to me, and I removed my Google account, then added it back, and it worked.

    Sent from my Galaxy Nexus using Android Central Forums
    But that's gonna erase all data on the phone. Will I get the data back when I sign back in to my Google account ?

    Sent from my Galaxy Nexus using Android Central Forums
    12-22-2012 11:55 AM
  7. MobileMadness002's Avatar
    I just experienced this not even 30 minutes ago. I removed the "Google" account and re-added. All my Data was restored from the account sync.
    icewater106 likes this.
    12-22-2012 04:08 PM
  8. gnr_2's Avatar
    Did you try logging out then back in as suggested?

    Sent from my totally awesome Sprint Galaxy Nexus, even if I don't know all its secrets yet.
    12-23-2012 06:00 PM
  9. phonejunky's Avatar
    Same thing happened to me. I did like everyone else logged out of my Google play account then logged back in.

    Sent from the smartphone of my choice using Tapatalk 2
    12-23-2012 06:04 PM
  10. icewater106's Avatar
    Thanks it worked I had over 45 apps that had to be updated.

    Sent from my Galaxy Nexus using Android Central Forums
    12-27-2012 12:49 PM
  11. MobileMadness002's Avatar
    45 apps. Glad it resolved.

    Sent from my SGH-I747M using Tapatalk 2
    12-28-2012 09:30 AM
  12. shoyokid's Avatar
    i tried log off~~ still ~.~
    03-03-2013 05:48 AM
  13. Yang Chae's Avatar
    It works! Thanks a lot!!
    03-07-2013 03:08 AM
  14. Tan Yifie's Avatar
    still doesnt work...I remove my google account and added back then..still unsuccessful...help!
    03-15-2013 10:18 AM
  15. murrayzz1's Avatar
    Worked for me ... thanks!
    04-13-2013 05:32 AM
  16. Rosemarie Peralta's Avatar
    When I try to update my apps I get a error message( Error retrieving information from server RH-01. I'm not rooted complete stock. How do I fix this ?

    Sent from my Galaxy Nexus using Android Central Forums
    11-09-2014 06:49 AM
  17. Geverose Gino's Avatar
    still doesnt work...I remove my google account and added back then..still unsuccessful...help!
    03-08-2015 05:01 AM
  18. FishenFool's Avatar
    Make sure your time and date is set correctly. Saw something like this on my tablet and that was the problem. I could surf the Internet but none of my Google services worked.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    03-08-2015 08:37 AM
  19. Naghmana Irfan's Avatar
    I can't download apps it just starts blue line never ending play store phone
    07-12-2015 08:36 AM
  20. Thanh Tran7's Avatar
    Just logged out and logged back in to Google Play. I can now install and update apps.
    09-26-2015 04:49 AM
  21. meharabalam421728's Avatar
    When I try to update my apps I get a error message( Error retrieving information from server RH-01. I'm not rooted complete stock. How do I fix this ?

    Sent from my Galaxy Nexus using Android Central Forums
    10-10-2015 05:22 AM
  22. Srinivasan radhakrishnan's Avatar
    I had the same problem, couldn't update apps or download new apps. Actually the problem was because of my mistake. I wanted to restrict Google Hangout, Newsstand and Music to use my data. So I tried to turn them off on App Traffic Control so that they won't use my internet. By doing so I mistakenly turned off Google Playstore also. This restricted the playstore to use my data so it couldn't update or download apps. Once I turned it on everything went back to normal.
    11-06-2015 02:12 PM
  23. GHaustin's Avatar
    “””” A Fix For Not Being Able To Download Or Install Apps From The Google Play Store
    For People Who Have Tried EVERYTHING And It Still Doesn’t Work !!!!!!”””””””””

    To keep a long story short, I had decided to start using an older Android phone of\my wife’s. So I decided to factory reset it so I could start fresh on it. Well after it restarted it immediately being to ***** about not being able to connect to server. Then when I open the play store everything I tried to download was Error retrieving information from server. I tried everything I could think of but nothing worked. Then hitting the forums and trying everything listed in them at least 10 times. So I was about to just give up then my little voice said try this one last thing and to my surprise it WORKED. Everything was working, updating and downloading. Here are the step to what I did.
    1. Remove all accounts and yes this means do a factory reset
    2. Restart the device
    3. After start up DO NOT and I mean DO NOT create, link or sign in using your google account info. Hit skip this step and let the device fully start up.
    4. After is has started and you have a data connection open the Play Store
    5. At this time NOW sign in with your google account info.
    6. Just sit back and enjoy watching the updates come zooming in.
    I don’t know why this worked or how but it worked. I am posting this so that others who are as frustrated as I was, might have a chance at PEACE. May this post save others and lead to calm.
    11-12-2015 07:28 PM
  24. Dave Long1's Avatar
    I just had this problem. I found that the apps on my SD card would not update. So I moved them to device storage and then updating worked.
    03-10-2016 08:04 AM
  25. Jafni effa's Avatar
    I had the same problem, couldn't update apps or download new apps. Actually the problem was because of my mistake. I wanted to restrict Google Hangout, Newsstand and Music to use my data. So I tried to turn them off on App Traffic Control so that they won't use my internet. By doing so I mistakenly turned off Google Playstore also. This restricted the playstore to use my data so it couldn't update or download app.
    04-18-2016 03:00 AM

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