1. surbz10's Avatar
    If I lost my note 2, sprint will cover it with a deductable right? I believe I have everything backed up so I should be good. But is there anyway I could ever recover it ? Any gps or anything? It wasn't stolen.. I sat it down and someone could have picked it up though.
    What should I do just file a claim with sprint?
    12-30-2012 12:05 PM
  2. paul-c's Avatar
    Sprint is going to tell you to call Asurion to file the claim.

    Sent from my Sony Ericsson Xperia Mini
    12-30-2012 12:40 PM
  3. surbz10's Avatar
    And what do you do from there? How long does it take to receive another phone?
    12-30-2012 01:02 PM
  4. paul-c's Avatar
    You'll have to go through a questionnaire about what happened to your phone. They send out new phones quickly, though. Most of the time it'll show up the next day.

    Sent from my Sony Ericsson Xperia Mini
    12-30-2012 01:12 PM
  5. makaroni's Avatar
    It's about to be a holiday so that might slow it down a day but you could pay express shipping and you can have a new phone in like 2-3 business days

    My GS3 sleeps in the bed and I make my girlfriend sleep on the couch
    12-30-2012 01:22 PM
  6. Mellimel22's Avatar
    It only takes them one day to send it out

    Sent from my Sprint Galaxy Nexus using Tapatalk 2
    12-30-2012 01:24 PM
  7. Champion1229's Avatar
    Every time I have had to deal with Asurion I have always received the device next day and their questionnaire about how you lost the device is very straight forward (I believe it's just type in 500 words or less a summary of what happened and then they even ask if you lost any accessories because they will even replace those). Just keep in mind that the device they send will more than likely be a refurbished device (I've had mixed results with this but their customer service has been really great working to resolve issues with replacement devices, just be sure if there are any defects in the replacement device that you call and complain in a professional manner, they will usually have another device sent out and delivered within 24 hours).

    Sent from my Nexus 7 using Android Central Forums
    12-30-2012 01:32 PM
  8. Mellimel22's Avatar
    I never filled out a questionare just called the line

    Sent from my Sprint Galaxy Nexus using Tapatalk 2
    12-30-2012 02:09 PM
  9. surbz10's Avatar
    So I dont have to call sprint? Just call that other company?
    12-30-2012 06:59 PM
  10. Mellimel22's Avatar
    So I dont have to call sprint? Just call that other company?
    Correct Sir

    Sent from my Sprint Galaxy Nexus rockin 4.2.1 using Tapatalk 2
    12-30-2012 07:01 PM
  11. Mom2Ninjas's Avatar
    12-31-2012 07:25 AM

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