I just purchased a Note 2. Arrived in the mail, got it activated and then spent an hour with tech support on the phone trying to troubleshoot why it had no connectivity. I have the "no" symbol where the data bars normally are. I go outside and it immediately connects to the 4G. Not a great connection, but it DOES connect. Go back inside the house and the signal is gone. The wifi however is amazing. I also have a Galaxy S3, and while its connection is low inside the house, it does have a connection. Normally stays at 3g inside with about 2 bars. I walk outside and it immediately goes up to full bars on 4g. The wifi however, does not exist on the S3 outside, but I can walk to the back of the yard with the Note and still have 3 bars on the wifi.
Tech support told me to take the phone in to the Sprint store to have the antenna checked, "...because they break easily on the Note and sometimes shift and need to be moved." I have never read this, anywhere. I replaced the glass on my S3 so I'm not afraid of attempting to replace the antenna myself, but wondered if anyone knows if this IS a common problem, or is there a software patch or version somewhere that fixes this issue?
Just trying to exhaust any other options before I have to actually open the case and start replacing parts. Before anyone asks, no it's not under warranty or yes I would of course just have it replaced.
Tech support told me to take the phone in to the Sprint store to have the antenna checked, "...because they break easily on the Note and sometimes shift and need to be moved." I have never read this, anywhere. I replaced the glass on my S3 so I'm not afraid of attempting to replace the antenna myself, but wondered if anyone knows if this IS a common problem, or is there a software patch or version somewhere that fixes this issue?
Just trying to exhaust any other options before I have to actually open the case and start replacing parts. Before anyone asks, no it's not under warranty or yes I would of course just have it replaced.