1. ForTheGlory's Avatar
    So, when my wife enables sms in Hangouts, it breaks the Visual Voicemail app. She no longer gets the standard notification to open the app and listen to the voicemail. She gets an sms (see attached picture) telling her to call voicemail but it doesn't show in the Voicemail app. If we disable sms in Hangouts, voicemail goes back to working normal.

    I don't have this issue because I use Google Voice for voicemail.

    Any ideas on what is happening and how to fix it?
    11-21-2013 09:44 AM
  2. ForTheGlory's Avatar
    Here is the picture of the sms she gets instead of voicemail notification
    Attached Thumbnails SMS in Hangouts and Voicemail-1385048751962.jpg  
    11-21-2013 09:46 AM
  3. medios's Avatar
    My wife is having the exact same issue, and of course it is the end of the world since she can't use the crappy app
    11-21-2013 09:27 PM
  4. ForTheGlory's Avatar
    My wife is having the exact same issue, and of course it is the end of the world since she can't use the crappy app
    Which app are you saying is the crappy one? Hangouts or Voicemail?
    11-21-2013 10:00 PM
  5. scarstens's Avatar
    bump, my wife also has this problem.
    11-23-2013 10:13 PM
  6. whyst's Avatar
    I use sprint w Google Voice integration, and I use my new Google Voice number, and it gets really annoying when the SMS icon does not show that there is message... so you have to open Hangouts to see SMS message.
    11-24-2013 09:45 AM
  7. ForTheGlory's Avatar
    I use sprint w Google Voice integration, and I use my new Google Voice number, and it gets really annoying when the SMS icon does not show that there is message... so you have to open Hangouts to see SMS message.
    Have you checked your Hangouts settings to make sure you've got notifications enabled?
    11-24-2013 12:21 PM
  8. fig95's Avatar
    I have the same problem as well. I think the issue is with hangouts. I think Visual Voicemail gets its update through SMS and the stock message app knows to "forward" these messages to the voicemail app. I do not think hangouts forward them correctly which is why we see the message.

    Anyone know a way to fix it so hangouts works with VV?

    Posted via Android Central App
    ForTheGlory and imurrx like this.
    11-25-2013 03:19 AM
  9. Beth Leiva's Avatar
    Disable sms in Hangouts. It WILL NOT work with Visulal VM. Go to settings in Android - Apps/ Hangouts and clear data. Do the same for the Voicemail app. Clear data. Go back to Voicemail and you'll have a fresh new start.

    - - - Updated - - -

    See comment below.
    12-06-2013 02:27 PM
  10. DailyRich's Avatar
    This happens to me and I'm not even using Visual Voicemail.
    02-04-2014 12:22 PM

Similar Threads

  1. Sd card issues in samsung galaxy s4
    By Plymte1 in forum Samsung Galaxy S4
    Replies: 6
    Last Post: 02-18-2014, 06:15 PM
  2. Replies: 53
    Last Post: 12-12-2013, 05:56 PM
  3. Nexus 5 Bumper Case now available in Black and Gray
    By thehamesu in forum Nexus 5 Accessories
    Replies: 2
    Last Post: 11-22-2013, 11:11 AM
  4. LG G2 keypad and adding new words
    By lordposeidon in forum LG G2
    Replies: 2
    Last Post: 11-22-2013, 10:10 AM
  5. What launcher, icons and widget is this?
    By codecloud in forum General Help and How To
    Replies: 3
    Last Post: 11-21-2013, 10:57 AM
LINK TO POST COPIED TO CLIPBOARD