1. jtd200's Avatar
    So my display went out during my vacation, and a lot of irreplaceable photos were on it. Unfortunately, with the passcode on, explorer won't let me see access any of them, even though the phone does still come on. Is there any way for me to retrieve my data from it (specifically the photos), now, without paying to replace the display (which apparently costs more than replacing the entire phone through insurance)?
    12-17-2013 09:36 AM
  2. johnboo21's Avatar
    So my display went out during my vacation, and a lot of irreplaceable photos were on it. Unfortunately, with the passcode on, explorer won't let me see access any of them, even though the phone does still come on. Is there any way for me to retrieve my data from it (specifically the photos), now, without paying to replace the display (which apparently costs more than replacing the entire phone through insurance)?
    Your photos should be saved to your SD card. Pull it out and put it in a different device and see. I back everything up to Dropbox so I don't have this situation.
    12-17-2013 10:29 AM
  3. jtd200's Avatar
    Unfortunately, an SD card doesn't come with the phone, and they were saved to the internal hard drive.
    12-17-2013 11:02 AM
  4. jtd200's Avatar
    Bump - anyone?
    12-20-2013 05:30 PM
  5. mirokusan1's Avatar
    how about going to a corp sprint store and requesting to move data from internal storage to a usb flash drive? they have a device called cellebrite which you can connect and enter you lock code. if its a gesture unlock then you're sol.
    12-31-2013 05:31 AM

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