1. riskybzns's Avatar
    Not sure what I have done, but every time I go into the applications manager in settings and try to delete a app it automatically reboots shortly after I get into the applications manager section.

    Any ideas what might be causing this, and if so, is there any easy fix without having to perform a factory reset?

    Thanks in advance!!!
    04-07-2016 09:39 AM
  2. B. Diddy's Avatar
    Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-11018
    04-07-2016 02:54 PM
  3. riskybzns's Avatar
    I tried and it's still rebooting shortly after I tap on applications manager.
    04-08-2016 10:10 AM
  4. B. Diddy's Avatar
    OK, next step is Safe Mode, in case some 3rd party app is causing the instability: https://support.t-mobile.com/docs/DOC-11474
    04-08-2016 10:27 AM
  5. riskybzns's Avatar
    Tried that and did the same exact thing!!!
    04-08-2016 10:36 AM
  6. B. Diddy's Avatar
    That would suggest a problem with the firmware. Is the phone rooted or unrooted? Running the stock ROM or a custom one?

    You could try reinstalling the firmware, either using Samsung Kies or Odin: http://forums.androidcentral.com/amb...interface.html
    04-08-2016 10:56 AM
  7. riskybzns's Avatar
    Unrooted. Never had a problem with this phone until now.
    04-08-2016 12:06 PM
  8. B. Diddy's Avatar
    The Note II was released on 8/2012, so it's almost 4 years old. It wouldn't be that unusual for things to start going funky at this age.
    04-08-2016 03:15 PM
  9. riskybzns's Avatar
    I have a note 5 also. I just use the note 2 at home using wi-fi to cast movies to my tv. Like I said before, this didn't happen until I installed an app, which I probably shouldn't have.

    Thanks for helping me though. I'll probably do a master reset on it while I'm on vacation next week.
    04-08-2016 09:54 PM
  10. B. Diddy's Avatar
    Like I said before, this didn't happen until I installed an app, which I probably shouldn't have.
    Oh, you actually didn't mention this before. Do you think it was a malicious app?
    04-09-2016 07:56 PM
  11. riskybzns's Avatar
    My apologies.

    It's a possibility, but I would think there would be bigger issues than what I have if it was malicious, but I could be wrong.

    I installed a 3rd party app and was able to get into application manager but the app that I think caused it isn't showing installed.
    04-11-2016 08:46 AM
  12. B. Diddy's Avatar
    Malicious apps don't necessarily have to steal all of your data or plaster embarrassing things all over your screen. Sometimes they just make your phone buggy. Or it might just be a very poorly coded app that is inadvertently causing problems with the phone.

    Did you install this app from the Play Store, or did you download it as an apk file and install it manually?
    04-12-2016 01:22 AM

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