10-10-2011 03:56 PM
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  1. tkemack's Avatar
    Man oh man.... So many ways I could approach this.

    I think I'll pass on this round.

    ~will work for food~
    10-03-2011 03:53 PM
  2. Ricolando's Avatar
    Good to see that they've acknowledged this and are issuing a fix. I personally haven't had an issue I can point at since my old Epic behaved the same as this phone, but if my reception gets better that's a win no matter what. Sprint has always been spotty performance wise for me and I've only experienced LOS in one area where my two previous phones (epic, and bb tour) also dropped calls.
    10-03-2011 03:54 PM
  3. tapanzee's Avatar
    Love the phone but four dropped calls in two weeks, at work and at home. More than with palm pre or droid2. Look forward to rumored update.
    10-03-2011 07:33 PM
  4. sndplace's Avatar
    There isn't an argument that this phone is great but you mean to tell me you haven't read any negative responses to complaints from "fan boys"? I haven't personally but I have read a few Sent from my SPH-D710 using Tapatalk
    One of my Questions to people with post of issues with data speeds and weak signal is did you have Sprint b4 or not. Some people like to get phones because their great phones but the carrier is not that great where they live and complain of the service. When really its not the Phone or carriers fault, its the user for not doing the research to see if they would be best going with another carrier. other then that those people who have posted problems were answered back with information from posters here who regularly post and are trying to help.

    There seems to be alot of talk about me at this time as I am one that has posted multiple times on the horrible reception issues that affects the phones overall performance and thus effects battery life .. when i spend my hard earned money in a product I demand that it work as supposed to and if it doesn't then get ready for me to make the issue known to the masses in various ways such as forums..I'm not loyal to ANY one of these cheap labor harboring companies and will not accept imperfections..with that said you fanboys that are actually having issues that don't want to admit it can thank people like me later for getting an expedited fix to a WIDESPREAD problem.. otherwise the iPhone would have hit and your 14 days would have been up and all sprints efforts would be put towards that phone instead of ours!!!! The next complaint in the list is the OS bug that's causing my battery to drop 3% in 15 minutes while not even using it. ..I'm glad you guys somehow LUCKED up and got the perfect phone somehow ..but once again you can thank me later
    I would say your not wrong for complaining about your issues but your approach in post have not been taken nicely and your responses to some threads , are out right rude. calling people liars based on your non experience with our battery life. If 1 or 2 people say they can get 30+ hours maybe there could be some fibbing but multiple post have stated great battery life, but still don't believe due to your own results.

    I've been on these forums since the horrid Pre phone in which the battery lasted for all of 4 hours and people would claim they were getting 15 hours out of it.. then went on to the Evo where people would claim they were getting 20 hours out of it when factually that was impossible for both cases and so YES there is a tendency for some reason for people to justify a purchase or make themselves feel good and fabricate experiences..not saying its you and others but yes many people do this.. I rode a Guy so hard about the evo claims he had to admit that he was using the extended battery ..to me that shameful and miss leading
    For your information my wife has the Evo and can go 12+ hours with it depending on what she does with it. And that is the key to it all. Depending on your setup you can manage great life from your phone and the GSIIE4GT is a phone that can manage it perfectly. Again depending on your setup,signal strength &
    usage. And i think thats where you get stuck at.

    So besides Post like what dguidry12 writes and others like them which are constantly about the same thing and with no change. many people here are great and writs some interesting stuff. I my self have posted things that were wrong and have been pointed out by others of my error , those people were thanked properly.

    Topic... It's bad that people are having issues with there radios. I do hope thats its just a software issue,
    But if its hardware or if you feel its hardware PLEASE by all means do not keep your phone. Only you know what your going threw with your problems.
    On a side note 4 more days for some data information. hopefully its a speed increase and expansion of their 4G foot print.
    Slingbox likes this.
    10-03-2011 11:06 PM
  5. HollyDolly's Avatar
    Sprint customer care, a very nice thinking thinking individual which is rare, made clear that as of September 30th Sprint and Samsung were very much aware of the radio issues. They are working on a fix which in his own estimated time was one - two weeks until and update is pushed.

    So to all who are in disbelief and or putting down others for their complaints of signal problems, there's your proof. If you do not suffer the fate as a few great for you, seriously but there is a true problem that is being addressed.

    Sent from my SPH-D710 using Tapatalk
    I heard straight from Samsung today that they do not think the radio issue is their phone at all, but it's Sprint and they re-directed me to speak to Sprint. Um, I have already...and it's definitely a Samsung issue, as I had a BBerry phone and never had this signal issue.

    So, thanks a lot, Samsung. And though I don't intend on dampening the mood, Samsung has no intention of issuing any fixes and are sending people back to Sprint.

    Looks like my phone is going back.
    10-03-2011 11:16 PM
  6. Bmwillz's Avatar
    I heard straight from Samsung today that they do not think the radio issue is their phone at all, but it's Sprint and they re-directed me to speak to Sprint. Um, I have already...and it's definitely a Samsung issue, as I had a BBerry phone and never had this signal issue.

    So, thanks a lot, Samsung. And though I don't intend on dampening the mood, Samsung has no intention of issuing any fixes and are sending people back to Sprint.

    Looks like my phone is going back.

    Let's hope your wrong. But as of September 30th is when they both decided the radio issue was real. Which is what I was told.
    10-04-2011 12:09 AM
  7. sndplace's Avatar
    I'm guessing that Samsung would Direct you to Sprint because they can't update the phone without Sprint pushing it over the air. Thats the only reason besides Sammy being straight up rude, they would direct you to Sprint. I just hope they do update it so you guys can really enjoy your phones but also that the update fixes some phones and messes up others (mine) cause that would just sock...
    10-04-2011 05:11 AM
  8. Riboflavin's Avatar
    This is good news since my reception at home floats from 3 bars to no bars.
    10-04-2011 04:05 PM
  9. HollyDolly's Avatar
    I'm guessing that Samsung would Direct you to Sprint because they can't update the phone without Sprint pushing it over the air.
    No, it's because they said they are unaware of this being an issue, so in other words, it's not their problem.
    10-04-2011 04:09 PM
  10. sndplace's Avatar
    Well I'm sure they know now lol with this post you started.. http://forums.androidcentral.com/spr...h-support.html If everyone calls them up then they will be very aware... Also people who don't know or look into the situation will give you answers like that. But people must have called them up and it has to be logged . Hopefully they can fix the issue you guys are having.
    10-04-2011 06:21 PM
  11. jkrezdorn's Avatar
    yep me too. Nextel flip phone had solid 5 bars. I have called to complain and ask for airaive. But was told they have to watch my phone for dropped calls for 30days. Hmm. After 30 no return.
    10-05-2011 08:32 AM
  12. TomD's Avatar
    Something to consider on the poor signal issue.

    I read that when EVDO phones have a low signal level they usually go into a mode where they crank up the power to establish a better connection. Since some US carriers including Sprint run on the higher frequency bands, they do not penetrate enclosures like buildings and purses very well. That means that Sprint phones in low signal areas will tend suck more power trying to maintain a connection.

    Even worse for batteries is when a phone senses a low signal and switches to analog mode. The current drains are so high in analog mode a phone will often get hot to the touch when running in this mode. Its very important to turn off roaming for data and voice analog mode for the life of your battery. I wonder why many phones default setting is to have analog mode enabled.

    The only time analog mode makes sense is if you are in an emergency situation. The battery drain is so high the you only have a few minutes battery life in analog mode.

    VegasTom
    10-05-2011 09:17 AM
  13. bad1550's Avatar
    Your right Jay. From reading so much here and i like you jay are on her alot . wife says to much sometimes lol . I have yet to see anyone claim the radios aren't back. If anything we defending that we aren't lying about stuff we are doing. ( battery life) . If you never had problems b4 and had Sprint phones and signal was never an issue then you most likely have an issue and need to return your phone or at least contact CS to see if theres a fix they can perform . I feel bad for you guys who are experiencing these issues because it takes away the great experience you can have with this phone. I have had the LOS issue once . the second day i had the phone but never again . third blade doesn't play for me but all my other games do. I hope this fix coming clears up the matter. So this way its just a software and not hardware.... Those of you that are having bad radio issues hopefully you dont give up on this phone for ever. It truly is a monster phone and you will love it.. IMO of course ...
    I am swapping mine out hopefully tomorrow at Radio Shack. Having Signal loss on mine.
    10-05-2011 09:53 AM
  14. kgbeezr1's Avatar
    UPS delivered mine 6 hours ago, so far i've been able to download 1 app. Loved it when I took it out of the box, loved it even more after I messed around with the OS (no data attempts) and at this point i'm barely resisting the urge to throw it. What an utter letdown. That will teach me to pay attention when I read large volumes of the same complaint and decide to buy something anyway. Absolutely incredible phone though if it had that data functionality thing so many of the new phones have.
    10-05-2011 10:01 PM
  15. dguidry12's Avatar
    UPS delivered mine 6 hours ago, so far i've been able to download 1 app. Loved it when I took it out of the box, loved it even more after I messed around with the OS (no data attempts) and at this point i'm barely resisting the urge to throw it. What an utter letdown. That will teach me to pay attention when I read large volumes of the same complaint and decide to buy something anyway. Absolutely incredible phone though if it had that data functionality thing so many of the new phones have.
    Hehehehehe..I told you so and you should have listened..I still have the phone and the reception is garbage..And my friend im afraid to tell you that I truly believe its hardware related and not software..Im just to busy to take it back but it will be going back..Its sad forreal that such a great phone is missing the lone phone feature it must have.
    kgbeezr1 likes this.
    10-05-2011 10:43 PM
  16. Slingbox's Avatar
    UPS delivered mine 6 hours ago, so far i've been able to download 1 app. Loved it when I took it out of the box, loved it even more after I messed around with the OS (no data attempts) and at this point i'm barely resisting the urge to throw it. What an utter letdown. That will teach me to pay attention when I read large volumes of the same complaint and decide to buy something anyway. Absolutely incredible phone though if it had that data functionality thing so many of the new phones have.
    Dont forget to let Sprint know
    Sprint Community: Loss of Signal on Samsung Epic 4G Touch
    kgbeezr1 likes this.
    10-05-2011 10:44 PM
  17. jnl813's Avatar
    You guys just made me stay with my Motorola Photon! I had the same issues with my NXS4G I guess its a Samsung thing. I love the radios on my MoPho!
    10-05-2011 11:47 PM
  18. JayWill's Avatar
    Well the signal issues with this phone started hitting the tech news blogs yesterday, so hopefully it may push them along a little faster in coming up with a solution for those who are having problems.
    10-06-2011 12:34 AM
  19. kgbeezr1's Avatar
    I left Verizon and a Samsung Droid Charge for no other reason than the GSII. I want this phone enough that I would probably pay an inflated price if I could be assured one that works like some lucky people in this thread managed to get. I'm going to try at least one exchange and hope for the best - I never intended to trade a Charge for a Photon. Not to say the Photon isn't a great phone, it's just not the one i've been waiting for.

    And since I couldn't access anything data related I decided to break out the good headphones and listen to the audio quality as i'd read on this forum that it stunk, something I was really worried about. It's flipping amazing, as good as the Charge running Voodoo Sound as far as i'm concerned. Just hit me in the face with a shovel, Samsung.
    10-06-2011 02:20 AM
  20. redtooth's Avatar
    You guys just made me stay with my Motorola Photon! I had the same issues with my NXS4G I guess its a Samsung thing. I love the radios on my MoPho!

    Same here! This sounds exactly like the nexus s 4g signal issue. I'm betting there the same radios. I hope they hook you guys up but the nexus s never got fixed. They pushed out an updated that was suppose to fix the 4g (most noticed no difference, me included) but nothing ever came out to help the 3g signal or wifi or gps for that matter. If this is a game stopper issue for you I would not sit around and wait for your return window to close. Good chance this will never get fixed if Samsung fallows its track record. All reports point to weak hardware.
    10-06-2011 03:22 PM
  21. YBCold's Avatar
    Lmao at everyone claiming that they are gonna stick with their Photon! Mind you while that phone's radios are good no excellent, when it first released it would silence calls during an active call and the only way to bring back voice audio was a reboot. This went on for approx 25 days after release for them to push out a fix. So its not to say that the problem only some of you are seeing with ur GS2 is due to hardware.

    And Not to mention after my photon received the update it only worked for 2 more days before it fell into a continuous reboot loop!

    So for those of you claiming that the phonton is a better choice, I wish you better luck than me and I hope they fix the variant volume issue for the photon some time soon.

    Sent from my GS2 E4GT using Tapatalk!
    sndplace likes this.
    10-06-2011 07:29 PM
  22. sndplace's Avatar
    Lmao at everyone claiming that they are gonna stick with their Photon! Mind you while that phone's radios are good no excellent, when it first released it would silence calls during an active call and the only way to bring back voice audio was a reboot. This went on for approx 25 days after release for them to push out a fix. So its not to say that the problem only some of you are seeing with ur GS2 is due to hardware.

    And Not to mention after my photon received the update it only worked for 2 more days before it fell into a continuous reboot loop!

    So for those of you claiming that the phonton is a better choice, I wish you better luck than me and I hope they fix the variant volume issue for the photon some time soon.

    Sent from my GS2 E4GT using Tapatalk!
    I liked your post for 2 reasons.
    1: Is because of your experience with the Photon and sharing some of the issues that shows its not that perfect of phone for everyone just like the E4GT isn't.
    2:Wishing them luck with it when they get it.


    Those who have tried the phone and had to many issues with it and are moving to another phone Good luck from me as well. We are all a Sprint family.
    YBCold likes this.
    10-06-2011 07:49 PM
  23. Got2buzz's Avatar
    In Chicago anyway it isn't just this phone on Sprint. The problem goes deeper. The Sprint rep confirmed today that problems with my BB were due to "work on the cell towers and various cell towers being out of service at different times." "I'm sorry I can't give you a time table when things will get better." Pretty much says it all. Other than that my contract isn't up until January.
    10-06-2011 08:25 PM
  24. sndplace's Avatar
    Sprint has been working on their data service and will have a live event tomorrow. I think theirs a podcast or it will stream live online. Hopefully we will get some good answers.
    10-06-2011 08:35 PM
  25. jkrezdorn's Avatar
    This is good news since my reception at home floats from 3 bars to no bars.
    Same here. Old nextel flip had solid 5 bars. I was told by sprint they now have better service in my area. Hope they increase signal soon as that is what I was also told.
    10-07-2011 01:54 PM
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