02-18-2014 08:35 PM
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  1. JayWill's Avatar
    Ok i may have a defective unit and ill he taking it back today ..I'm at only 32 percent batter life now
    How many times have we already recommended you do this? *facepalm*
    10-10-2011 02:23 PM
  2. jazzmanx33's Avatar
    How many times have we already recommended you do this? *facepalm*
    I'm sorry if this is a waste of your time, but I'm only trying to be thorough in trying to diagnose what's happening here. I want to have at least some base to my argument when I go into the Sprint Store and tell them I need a replacement phone. Also, I want to make sure I go through the steps and document it so I feel a bit better about the situation, and that I'm not dreaming it up or that I have unrealistic expectations about the device. I'm also trying to do this for anyone else having a similar experience, so they can read this thread and come away with a definitive answer instead of having the thread trail off to nothing.

    That said; from all accounts, it seems I have a bum phone, and based on other users' experiences, I will be seeking a replacement. Thank you all for your help, and I will report back once I get the new unit and test it.

    EDIT - I realize that your quote wasn't directed at me personally, but I wanted to make sure that every response here was given due consideration. I apologize if I sounded a bit annoyed back there. Just bummed out, is all.
    10-10-2011 02:31 PM
  3. skyo12's Avatar
    I'm sorry if this is a waste of your time, but I'm only trying to be thorough in trying to diagnose what's happening here. I want to have at least some base to my argument when I go into the Sprint Store and tell them I need a replacement phone. Also, I want to make sure I go through the steps and document it so I feel a bit better about the situation, and that I'm not dreaming it up or that I have unrealistic expectations about the device. I'm also trying to do this for anyone else having a similar experience, so they can read this thread and come away with a definitive answer instead of having the thread trail off to nothing.

    That said; from all accounts, it seems I have a bum phone, and based on other users' experiences, I will be seeking a replacement. Thank you all for your help, and I will report back once I get the new unit and test it.

    EDIT - I realize that your quote wasn't directed at me personally, but I wanted to make sure that every response here was given due consideration. I apologize if I sounded a bit annoyed back there. Just bummed out, is all.
    Just to give you my experience with the phone so far OP, since I think I have a similar usage pattern as you do:

    - I have 5 email accounts with periodic syncing (I think once every 1 hour) and two of them on Exchange. I've disabled background data to test the effect on the battery.
    - Weather/Clock (Simi Widget), AP Mobile, Google reader, Yahoo Finance, More Icons (like 4 of them) widgets active.
    - I hardly use the phone to actually talk but use it to check emails, browse on occasions, don't really game too much but will use it to read the news.
    - Round trip commute to work is about 2 hours total and I use the phone's bluetooth to stream music.

    Above is my general usage pattern and to summarize today's usage:

    - Took the phone off charge around 6:20 AM
    - Used the bluetooth to stream music on my way to work and noticed the battery was around 91% when I arrived to work at 8 AM
    - I updated my contacts with some photos from previous emails which took around 30 minutes.
    - Read some news via 3G for about 20 minutes.
    - Checked emails periodically.
    - Have not been connected to Wifi at all today
    - Decent coverage at work.

    Currently, I'm checking my usage stats and I'm at 6 hrs and 35 minutes on battery and have 57% remaining. 54% of my usage is eaten up by the display which is at below 50% brightness settings.

    Is this great? Not really, but it will get me through the whole day on a single charge. I have not experienced the awesome battery life a lot of folks here have been seeing but somewhere in the middle of the AWESOME to CRAP.... so basically acceptable.
    10-10-2011 02:53 PM
  4. Epsom_D2's Avatar
    The first day I got my Epic I put it on the charger in the evening and took it off as soon as the charge indicator was blue it remained off the charger all night. The next day I completed configuring, installing, etc. and I got 28 hours out of the battery (I live and work in areas with between 1 and 3 bars). I had the windmill live wallpaper going at that time. I have two exchange accounts that push as well as the requisite Gmail push and 4 other email accounts set to 3 hour download intervals (it would be unacceptable to turn off push mail for exchange accounts as I cannot miss an email).

    Recently, battery life dropped off to around 15 hours/day which was frustrating and I was able to determine that it would wake up and stay running for some 15 minutes randomly. Watchdog, et. al. did not indicate the rogue program so it became a hunt for the violator. Turns out Beautiful Widgets were updating weather every 3 hours, as I had set, but keeping the phone awake and grinding for an extended period during that time. During this period I stopped all the live wallpapers trying to find the problem.

    After uninstalling beautiful widgets I am back to stellar battery life (75% after 8 hrs and 25 min). The same is true of others that I know with other Galaxy SII devices.

    I would say that as you have basically a stock device you must have a bad handset or battery (likely the battery if you are seeing no heavy awake time except when you use it).

    Best of luck and based on experience you may be underwhelmed by the iphone, except for the early availability of apps. Availability should change as Apple has lost in the marketshare game and good apps will draw consumer $.
    10-10-2011 03:03 PM
  5. JayWill's Avatar
    EDIT - I realize that your quote wasn't directed at me personally, but I wanted to make sure that every response here was given due consideration. I apologize if I sounded a bit annoyed back there. Just bummed out, is all.
    Yeah it was not directed at you at all. It was a side effect of dguidry12 posting in your thread. I'm all for trying to help you work on your issue, which is why I posted my other replies in the first place. Sorry for taking a negative tone but it's been the same story from dguidry12 for weeks, yet after multiple suggestions that he probably has a defective phone he finally says ...

    "ok i may have a defective unit"

    *head explodes*

    Anyhoo back on topic ... based on your usage patterns I do think you should be getting better battery life than you're getting. If you can't isolate the problem then go exchange it.
    oskar1995 likes this.
    10-10-2011 04:07 PM
  6. jazzmanx33's Avatar
    The first day I got my Epic I put it on the charger in the evening and took it off as soon as the charge indicator was blue it remained off the charger all night. The next day I completed configuring, installing, etc. and I got 28 hours out of the battery (I live and work in areas with between 1 and 3 bars). I had the windmill live wallpaper going at that time. I have two exchange accounts that push as well as the requisite Gmail push and 4 other email accounts set to 3 hour download intervals (it would be unacceptable to turn off push mail for exchange accounts as I cannot miss an email).

    Recently, battery life dropped off to around 15 hours/day which was frustrating and I was able to determine that it would wake up and stay running for some 15 minutes randomly. Watchdog, et. al. did not indicate the rogue program so it became a hunt for the violator. Turns out Beautiful Widgets were updating weather every 3 hours, as I had set, but keeping the phone awake and grinding for an extended period during that time. During this period I stopped all the live wallpapers trying to find the problem.

    After uninstalling beautiful widgets I am back to stellar battery life (75% after 8 hrs and 25 min). The same is true of others that I know with other Galaxy SII devices.

    I would say that as you have basically a stock device you must have a bad handset or battery (likely the battery if you are seeing no heavy awake time except when you use it).

    Best of luck and based on experience you may be underwhelmed by the iphone, except for the early availability of apps. Availability should change as Apple has lost in the marketshare game and good apps will draw consumer $.
    Thanks for the info. As an update to my earlier posts, I am now at 3h8m on the battery, and with no use other than emails received, checking said emails and checking the battery, I am down to 80%. Granted, that might not sound horrible, but again, I'm not doing anything with the phone. Here is a rundown of the listed services and the % they used of the battery, for reference:

    Android OS: 68%
    Email: 14%
    Display: 11%
    Cell Standby: 4%
    Phone Idle: 3%

    Epsom: Regarding your return to stellar battery life after uninstalling Beautiful Widgets; Did you return to your normal usage pattern? Yours seems about how I would use it.
    oskar1995 likes this.
    10-10-2011 04:09 PM
  7. Epsom_D2's Avatar
    Yes, I'm back to my normal usage pattern (same as I had with my EVO) which amounts to 30+ texts, 100+ emails (reply to about 20 from the phone), 2 hours of talk time, 20 min web browsing, 20 min of gaming during the day and 1 hr after work (sudoku, words with friends and hanging with friends).

    When I had beautiful widgets installed I had to curtail my use, but for some reason I could still talk 5 hours and not kill the phone. It appears to be very efficient at using the cellular radio for that function.

    I regularly got 15 hours out of my EVO. I was anticipating better with this phone, but not this much better. Your use % looks similar to mine so I would say you've got a bum battery or handset.
    oskar1995 likes this.
    10-10-2011 04:21 PM
  8. oskar1995's Avatar
    Thanks for the info. As an update to my earlier posts, I am now at 3h8m on the battery, and with no use other than emails received, checking said emails and checking the battery, I am down to 80%. Granted, that might not sound horrible, but again, I'm not doing anything with the phone. Here is a rundown of the listed services and the % they used of the battery, for reference:

    Android OS: 68%
    Email: 14%
    Display: 11%
    Cell Standby: 4%
    Phone Idle: 3%

    Epsom: Regarding your return to stellar battery life after uninstalling Beautiful Widgets; Did you return to your normal usage pattern? Yours seems about how I would use it.
    Jazzman, based on those battery stats, this seems like a device afflicted with 60% or higher Android OS. While the email % also seems high, this is clearly where your battery is being impacted. I would suggested a hard reset (fresh install of the OS) there are also some threads within this board that deal directly with the high Android OS issue. I'm not sure what the solution has been, but I know its something that isn't isolated to just your device. I've avoided those threads as I didn't feel like I could offer much.

    You certainly should be doing better than 80% after 3 hours. That's close to 6% an hour and I've only seen that usage rate when I was downloading multiple podcasts, while i had the display on the entire time. I would give a quick peek to the posts about the Android use and look into a replacement handset.
    10-10-2011 04:35 PM
  9. dguidry12's Avatar
    Guys I am not trolling if you think so.. I am actually having the same problems he is having ..I even have my battery protection starting at 70%and it does me no good ..I don't have anybody Widgets either ..oh and another thing is that my phone is rapidly charging now but rapidly decreases ..I plug it in and it gains 20% in like 15 minute of charging
    10-10-2011 04:35 PM
  10. oskar1995's Avatar
    Yes, I'm back to my normal usage pattern (same as I had with my EVO) which amounts to 30+ texts, 100+ emails (reply to about 20 from the phone), 2 hours of talk time, 20 min web browsing, 20 min of gaming during the day and 1 hr after work (sudoku, words with friends and hanging with friends).

    When I had beautiful widgets installed I had to curtail my use, but for some reason I could still talk 5 hours and not kill the phone. It appears to be very efficient at using the cellular radio for that function.

    I regularly got 15 hours out of my EVO. I was anticipating better with this phone, but not this much better. Your use % looks similar to mine so I would say you've got a bum battery or handset.
    Epsom, thanks for your post regarding Beautiful Widgets. I installed this one a couple of days ago (the version on GetJar) and I did notice one day where it updated and it DESTROYED my battery. Kept the phone away for like 2 hours. When you selected the weather provider do you remember which you selected? I have a theory about this one.

    Thanks!
    10-10-2011 04:37 PM
  11. oskar1995's Avatar
    Guys I am not trolling if you think so.. I am actually having the same problems he is having ..I even have my battery protection starting at 70%and it does me no good ..I don't have anybody Widgets either ..oh and another thing is that my phone is rapidly charging now but rapidly decreases ..I plug it in and it gains 20% in like 15 minute of charging
    dguidry, I think the reason many people take exception with your posts is that you haven't provided any screen shots of your usage patterns and battery graphs for people to be able to help you. Jazzman provided a lot of information regarding what he did and added in his exact battery % amounts. He actively tried to solve the issue where in many instances it felt like you wanted to attribute this to the phone being a POS.

    A lot of people are having a phenomenal experience with this device and it just came off very "Buzz Killington" like.

    I'd love to be able to help troubleshoot the issues you are having with your device. I only hope everyone can love this phone as much as I do.
    10-10-2011 04:41 PM
  12. dguidry12's Avatar
    Ok if I don't take the phone back today I will provide screen shots when i get to work
    10-10-2011 04:45 PM
  13. skyo12's Avatar
    Just to give you my experience with the phone so far OP, since I think I have a similar usage pattern as you do:

    - I have 5 email accounts with periodic syncing (I think once every 1 hour) and two of them on Exchange. I've disabled background data to test the effect on the battery.
    - Weather/Clock (Simi Widget), AP Mobile, Google reader, Yahoo Finance, More Icons (like 4 of them) widgets active.
    - I hardly use the phone to actually talk but use it to check emails, browse on occasions, don't really game too much but will use it to read the news.
    - Round trip commute to work is about 2 hours total and I use the phone's bluetooth to stream music.

    Above is my general usage pattern and to summarize today's usage:

    - Took the phone off charge around 6:20 AM
    - Used the bluetooth to stream music on my way to work and noticed the battery was around 91% when I arrived to work at 8 AM
    - I updated my contacts with some photos from previous emails which took around 30 minutes.
    - Read some news via 3G for about 20 minutes.
    - Checked emails periodically.
    - Have not been connected to Wifi at all today
    - Decent coverage at work.

    Currently, I'm checking my usage stats and I'm at 6 hrs and 35 minutes on battery and have 57% remaining. 54% of my usage is eaten up by the display which is at below 50% brightness settings.

    Is this great? Not really, but it will get me through the whole day on a single charge. I have not experienced the awesome battery life a lot of folks here have been seeing but somewhere in the middle of the AWESOME to CRAP.... so basically acceptable.

    Here are my screenshots of the usage. Just FYI, I rebooted the phone by accident and dropped the batery bar by quite a bit which is a bug that's known. My battery is at around 47% at the current time. If anyone can tell what I can do to improve my battery from the images, any tips would be appreciated.
    10-10-2011 04:56 PM
  14. JayWill's Avatar
    Thanks for the info. As an update to my earlier posts, I am now at 3h8m on the battery, and with no use other than emails received, checking said emails and checking the battery, I am down to 80%. Granted, that might not sound horrible, but again, I'm not doing anything with the phone. Here is a rundown of the listed services and the % they used of the battery, for reference:

    Android OS: 68%
    Email: 14%
    Display: 11%
    Cell Standby: 4%
    Phone Idle: 3%
    Yeah that is not normal. Something is going on. As suggested, do a factory reset, re-set up your emails and set your syncs then monitor again. If it doesn't improve take it in.

    Attached are shots of my usage today. I've had the screen on a lot today fiddling with Widget Locker, plus streaming via Bluetooth for about an hour, some calls texts and emails. I'm at just under 7 hours on this charge and I have 60% remaining.
    10-10-2011 05:03 PM
  15. garrettfarnum's Avatar
    Turn down your brightness to about 50% and check your Screen settings.
    Note: Does anybody with bad battery life have a live wallpaper by any chance?
    10-10-2011 05:05 PM
  16. jazzmanx33's Avatar
    JayWill72: Thanks for the reference stats. BTW, which app do you use for screenshots? I used to use an app called ShootMe (or something) on my EVO, but it doesn't seem to be around anymore.

    Turn down your brightness to about 50% and check your Screen settings.
    Note: Does anybody with bad battery life have a live wallpaper by any chance?
    My brightness is set to auto for this test, but I have had it set to 30% or lower and that doesn't seem to help, either. I also have a mostly black, non-live wallpaper which is supposed to help, as well, but to no avail.
    10-10-2011 05:27 PM
  17. skyo12's Avatar
    JayWill72: Thanks for the reference stats. BTW, which app do you use for screenshots? I used to use an app called ShootMe (or something) on my EVO, but it doesn't seem to be around anymore.



    My brightness is set to auto for this test, but I have had it set to 30% or lower and that doesn't seem to help, either. I also have a mostly black, non-live wallpaper which is supposed to help, as well, but to no avail.
    You can just press the home and the power button simultaneously for a screen shot capture
    10-10-2011 05:31 PM
  18. jazzmanx33's Avatar
    Here is an update, with screenshots this time (Thanks to skyo12):

    As you can see, I have 4h37m of "use" and 72% battery. The last bit of awake can be attributed to me testing the windmill live wallpaper for about 10 minutes. Any ideas you can get for these? I want to have some more ammo when I walk to Sprint tomorrow.
    10-10-2011 05:40 PM
  19. JayWill's Avatar
    Here is an update, with screenshots this time (Thanks to skyo12):

    As you can see, I have 4h37m of "use" and 72% battery. The last bit of awake can be attributed to me testing the windmill live wallpaper for about 10 minutes. Any ideas you can get for these? I want to have some more ammo when I walk to Sprint tomorrow.
    Well, 6% an hour for barely having the screen on does indicate a problem to me. As you can see from my shots, I'm also getting about 6% an hour but my phone has been awake and my screen has been on quite a bit more than yours. On a normal day of use for me, I usually average around 3% an hour.

    The high Android OS % could be indicative of your low screen use, or it could be something else, possibly related to your exchange email accounts. There are threads on most E4GT forums about the high Android OS %, with no conclusive reason for it yet.

    I did notice something else in your shots ... you haven't had wifi on. I know this sounds weird, but try turning wifi on and leave it on, even if you're not connected to anything. See if that changes anything with your use %s.
    10-10-2011 05:58 PM
  20. jazzmanx33's Avatar
    Well, 6% an hour for barely having the screen on does indicate a problem to me. As you can see from my shots, I'm also getting about 6% an hour but my phone has been awake and my screen has been on quite a bit more than yours. On a normal day of use for me, I usually average around 3% an hour.

    The high Android OS % could be indicative of your low screen use, or it could be something else, possibly related to your exchange email accounts. There are threads on most E4GT forums about the high Android OS %, with no conclusive reason for it yet.

    I did notice something else in your shots ... you haven't had wifi on. I know this sounds weird, but try turning wifi on and leave it on, even if you're not connected to anything. See if that changes anything with your use %s.
    I've heard a fair amount about the high AOS %, with nothing conclusive seen anywhere on what the cause is. For me, I just want to know why the battery is going down.

    As for WiFi, I have also heard that keeping it on will help. Funny enough, when I'm at home, and have WiFi on with a good connection, the battery life does improve. Could this all be because of a faulty 3G radio? As you can see, my 3G connection at work is mostly green (6 bars). I have heard rumblings (including a sticky on this forum) about issues with the radios in this hanset, and that Sprint and Samsung know about the issue.

    I will be doing a factory data reset and USB storage rest at home once I get home and can back up some stuff. I will report again once I get more data.
    10-10-2011 06:07 PM
  21. oskar1995's Avatar
    Thanks for posting guys. I've uploaded my usage. A little more of the gaming earlier today (Sudoku and Drag Racing) and some tinkering. I think this is fairly consistent with what I have seen day in and day out.
    10-10-2011 07:25 PM
  22. skyo12's Avatar
    Thanks for posting guys. I've uploaded my usage. A little more of the gaming earlier today (Sudoku and Drag Racing) and some tinkering. I think this is fairly consistent with what I have seen day in and day out.
    Thanks for posting. What was the actual time your display was on?
    10-10-2011 07:29 PM
  23. oskar1995's Avatar
    1hr 46m 9s

    One thing I will note about that time. Its a lot of on and off throughout the day. I like to power on, refresh my weather app, and check something very quickly (twitter, gmail, text, etc) so I'm not sure if that impacts anything.
    skyo12 likes this.
    10-10-2011 07:32 PM
  24. skyo12's Avatar
    1hr 46m 9s

    One thing I will note about that time. Its a lot of on and off throughout the day. I like to power on, refresh my weather app, and check something very quickly (twitter, gmail, text, etc) so I'm not sure if that impacts anything.
    Thanks for the quick reply!

    Just wanted to know how much display time you guys can get on a full charge. From my experience so far, I would say I'll be able to get 4 hrs of continuous display use before the phone dies on me.
    10-10-2011 07:44 PM
  25. oskar1995's Avatar
    Thanks for the quick reply!

    Just wanted to know how much display time you guys can get on a full charge. From my experience so far, I would say I'll be able to get 4 hrs of continuous display use before the phone dies on me.
    I would say that is fairly accurate. There is some time without signal in there as well (lunch place is awful signal). Depending on the activity it can get close to 5hrs. Sudoku doesn't kill me as much as Drag Racing does. With Drag Racing I've gotten like 3.5 to 4 and that is reasonably proc intensive.
    10-10-2011 07:47 PM
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