02-18-2014 08:35 PM
107 ... 2345
tools
  1. creighton's Avatar
    Are all of these usage reports without the 4G radio on? I'm more than 10hrs off charge, albeit with fairly minimal usage, but with Exchange ActiveSync and 4G radio on. Battery is at 70%. That's about a 3%/hr drain which seems pretty good with 4G on. On previous phones if I left 4G on the battery would be dead in 6 hours.
    10-11-2011 04:25 PM
  2. milominderbinde's Avatar
    UPDATE:

    All was well this morning until about 1h40m ago, and it seems the battery took a nosedive again.

    I unplugged the phone from the charger at around 11am, and for the first hour or so of getting emails, texts and checking the battery, I had used about 2% (98-97% at that time), and I was cautiously optimistic. Then I received an unknown call which was ignored, and then shortly after another unknown call that was also ignored. After that, the battery exhibited it's "normal" behavior of draining while doing nothing. I uninstalled every program I could after the reset, and installed absolutely nothing new afterwards. The only things I did were:

    - Set up email accounts (Gmail push, Exchange 5min peak, 15 min off-peak)
    - Set up SocialHub connections to Facebook and Twitter (3 hours for messages, 1 day for contacts and calendar)
    - Connect to Gtalk
    - Set up auto refresh for AccuWeather widget for 3 hours

    Attached are the screenshots after 2h31m. Discouraged to say the least. Anyone willing to call it?
    That 60% Android OS is telling us something is badly wrong.

    Gtalk has killed many. Uninstall it for now.

    And coincidentally the Weather Widget has gotten many others. Remove it for now.

    Remove the FB and Twitter Social Hub stuff.

    Please install Watchdog as shown in the 30+ Hours Battery Life and follow those other steps. Each step is important for power management and to find your battery suckers.

    Until you go back to ground zero it is still almost impossible to tell what is going on. Break it all the way down to where the battery is great and then start adding things in one at a time.

    Let us know what you see with Watchdog.
    10-11-2011 04:42 PM
  3. dguidry12's Avatar
    Having problems just take the phone back for a replacement. Why hold on to something that has these issues.. smh
    10-11-2011 04:48 PM
  4. skyo12's Avatar
    Quick question for those of you who are getting great battery life.

    How many widgets do you have running? As much time I spent on organizing my home screen the way I want it, if the widgets are draining all the battery life I'm considering removing all of them and just going with 2 or 3 home screens.
    10-11-2011 06:22 PM
  5. jazzmanx33's Avatar
    Wall-O-Text Warning again:

    So I just got back from 2 Sprint stores in Manhattan and Brooklyn, and boooooy am I not pleased. First, Manhattan:

    I got to the store around 5:30, and the guy at the front ask me what's up. I said I was there to ask some questions about a possible faulty battery on my E4GT, and right off the bat he says "It's an Android phone; they are terrible with battery life. The screen alone will take most of it. Turn 4G off, don't sync your email, etc..." I explain that I am familiar with all that, and I've been an Android user for a long time, but this battery drain is excessive. He seemed to be understanding, and said that if it's within 14 days of purchase, he'd give me a replacement, only they were out of stock at that store. He suggested other stores in Manhattan, but I told him that would just go to the store I bought it from in Brooklyn, and I left that store.

    In Brooklyn, I arrived at the store around 6:30pm, and they close at 7pm. There were about 3 others in the store but no one was being helped at the counter, so I walked up and inquired about my possible faulty battery. He immediately says "It's an Android phone. They are horrible with battery life. How long has it been since you charged?" I said it was around 11am since I took it off the charger, and I showed him the phone as it was (around 49%; it had actually been charged 10% at around 3pm when I was playing with USB stuff at my desk). He sees it and exclaims "WOW! You get some great battery life there! That will last you about 24 hours! I wish I got that on my phone! My EVO would have crapped out around 3pm. Your phone is fine!" I Explained to him that I had absolutely nothing installed, and that the phone was basically sitting idle in my pocket eating power for nothing, and still he says that it's fine. "All android phones, even all smartphones, eat power like that," he says. he told me to take the phone home and set it on the desk overnight, and when I wake up, it'll still be around 30%, which again is excellent. I again stress to him that NOTHING is installed or running on the system, 2 accounts are syncing every 3 hours and the screen had been off for most of the day. No gaming... no 4G... nothing that the phone should be able to run no problem, according to multiple professional and amateur sources, and he still says that's OK. He would be so lucky to have that kind of battery on his phone (funny enough his was another E4GT; I should have asked him to show me how long he's been on battery today, but I didn't think to ask)

    Even other customers in the store, after hearing what I had been doing with the phone, said that the battery was probably faulty, but the agents refused to give me a new phone, and refused to acknowledge that a problem even had the possibility of existing in my case. So I thanked them for their help, and left the store; no new phone, no new battery and a feeling of uncertainty surrounding me.

    So... what now? It's clear that my local Sprint employees have no intention of giving me even the chance of getting a new phone to see if the problem is valid. Is there a problem? Should I just be content with the fact that the phone will suck battery even while idling and virtually nothing running? Is it OK for the phone to get 8-9 hours under normal use? (texting, Facebook/Twitter, email, occasional videos and games, phone calls... the stuff that smartphones are made for?) Right now I'm at a loss... I have no answers. I can only go by the advice of the community, and that's you all.

    Milo: I will try the things you suggested in your posted here, though I can't uninstall Gtalk and can only remove the AccuWeather widget from the home screen and can't remove it entirely. I will also re-implement the strategies you posted in your 30+ hour thread. My only hope is that I can squeeze as much out of the battery I can everyday and keep my use of this awesome device to a bare minimum, or get a spare battery. And here I thought the day of that ended with the EVO...

    Thanks again all
    10-11-2011 07:12 PM
  6. oskar1995's Avatar
    Jazzman,

    8-9 hours of battery life is completely unacceptable. I'm at 15 hours so far today with some widgets installed and a decent amount of playing with it. Played some of the Virtual Horse Racing Game (Amazon free app of the day) and probably 20-30 minutes of Sudoku throughout the day. On top of that I read a bunch of twitter stuff and listened to an hour podcast on my way home. I still have 39% left. I consider this an above average usage day and I'm pretty happy with what is left. I'll be on the charger in about an hour or so and I'll charge over night.

    As many have noted earlier you probably have a faulty device. I think a lot of people go to Sprint stores and complain about every device regardless of whether its a problem or not. I don't defend what they did because it shows a lack of product knowledge. You are doing all the right things and they should be able to replace this phone for you.
    10-11-2011 07:36 PM
  7. jazzmanx33's Avatar
    Jazzman,

    8-9 hours of battery life is completely unacceptable. I'm at 15 hours so far today with some widgets installed and a decent amount of playing with it. Played some of the Virtual Horse Racing Game (Amazon free app of the day) and probably 20-30 minutes of Sudoku throughout the day. On top of that I read a bunch of twitter stuff and listened to an hour podcast on my way home. I still have 39% left. I consider this an above average usage day and I'm pretty happy with what is left. I'll be on the charger in about an hour or so and I'll charge over night.

    As many have noted earlier you probably have a faulty device. I think a lot of people go to Sprint stores and complain about every device regardless of whether its a problem or not. I don't defend what they did because it shows a lack of product knowledge. You are doing all the right things and they should be able to replace this phone for you.
    I think tomorrow I'm just going to use the device the way I want with no more testing. I'll use 4G/WiFi, install my programs and widgets, and basically use it like I would any other android that I've owned. Then I will see where I'm at after some real use, and if it's any better than the 8-9 hours I got last week. If it's not, than I'm at a loss.
    10-11-2011 07:46 PM
  8. JayWill's Avatar
    That's BS man. If the phone is not performing in a way that meets your expectations and you're within your 14 day trial period go down there and demand an exchange. Do NOT settle!

    I have over 10 hours of being off the charger today, with 2 hours of screen on time and I'm at 50%. Don't settle for "good enough" because the dumb store wants to avoid a return.

    Edit - screenshots included for reference.
    Slingbox likes this.
    10-11-2011 08:24 PM
  9. jazzmanx33's Avatar
    That's BS man. If the phone is not performing in a way that meets your expectations and you're within your 14 day trial period go down there and demand an exchange. Do NOT settle!

    I have over 10 hours of being off the charger today, with 2 hours of screen on time and I'm at 50%. Don't settle for "good enough" because the dumb store wants to avoid a return.

    Edit - screenshots included for reference.
    Well, it really doesn't seem like it's up to me. If the store won't take back their stuff, then I'm at a loss.

    As a comparison I'm at 24% after 10 hours and 2 hours of screen on time. Most of that was in the last 2 hours after I didn't really care, and that also includes about 30 minutes of USB charging from earlier, that charged it about 5% or so.
    10-11-2011 08:46 PM
  10. Slingbox's Avatar
    Well, it really doesn't seem like it's up to me. If the store won't take back their stuff, then I'm at a loss.

    As a comparison I'm at 24% after 10 hours and 2 hours of screen on time. Most of that was in the last 2 hours after I didn't really care, and that also includes about 30 minutes of USB charging from earlier, that charged it about 5% or so.
    Call sprint retentions explain issue you having with device ask them to call store to get swap moving.
    10-11-2011 08:53 PM
  11. JayWill's Avatar
    Well, it really doesn't seem like it's up to me. If the store won't take back their stuff, then I'm at a loss.
    It is up to you. If they won't exchange it then simply return it and buy one from another store. But anyhoo, yeah you may want to try retentions and explain the situation. I think they can make notes on your account that they can see at a Sprint store.

    Also, I had some technical difficulties with this site earlier, so attached are the reference shots I mentioned.

    Good luck!
    10-11-2011 09:30 PM
  12. jazzmanx33's Avatar
    So, as a final update to this thread, I wanted to post my stats for what I consider to be "normal" use for a day. I downloaded more apps, connected my Facebook, Twitter and gtalk accounts, have 3 gmail addresses pushing (not alot of data though), 1 exchange account checking every 5 min, and the WeatherBug widget on the home screen. I also played a game for about 5 minutes earlier in the morning, and turned off WiFi to really tax the battery. After 7h3m of this, these are my findings (see attached pics).

    Thank you all for your advice. I still have no idea how I'm going to remedy this, if there is a problem, since my local Sprint stores could care less, but I wanted to make sure you all knew that you were a huge help to me over the past few days. I hope to have some good news soon.

    EDIT - I also have WatchDog running, as you may have noticed from the screens, and the only alert I got was from using the Amazon AppStore this morning.
    10-12-2011 03:26 PM
  13. HollyDolly's Avatar
    I charge my phone to 100% through the night, unplug it by 8:30 a.m. and by 3:00 p.m., I have to recharge it because it's at 15% - and the most I've used it for is 4-5 tweets, a single 30 minute call, and a couple of short emails - no web browsing. I want to blame the reception, which is crappy with this particular phone at my work...but even at home where I connect the phone to Wifi (and get full bars) and turn off the non-working 3G/4G, the battery still runs down fairly quickly (about 3-4 hours) with mild use (a couple of app downloads, a few tweets, reading a few news pieces on the web, etc.).

    In comparison, my iPad can last me through a couple of movies, multi-tasking, listening to music, writing emails, tweeting, app-shopping etc. and it only gets down to 35% after 6+ hours.

    It's frustrating.

    Btw, what app are you guys using to get the measurements in the posts above mine?
    10-12-2011 03:57 PM
  14. skyo12's Avatar
    I charge my phone to 100% through the night, unplug it by 8:30 a.m. and by 3:00 p.m., I have to recharge it because it's at 15% - and the most I've used it for is 4-5 tweets, a single 30 minute call, and a couple of short emails - no web browsing. I want to blame the reception, which is crappy with this particular phone at my work...but even at home where I connect the phone to Wifi (and get full bars) and turn off the non-working 3G/4G, the battery still runs down fairly quickly (about 3-4 hours) with mild use (a couple of app downloads, a few tweets, reading a few news pieces on the web, etc.).

    In comparison, my iPad can last me through a couple of movies, multi-tasking, listening to music, writing emails, tweeting, app-shopping etc. and it only gets down to 35% after 6+ hours.

    It's frustrating.

    Btw, what app are you guys using to get the measurements in the posts above mine?
    It's in the Settings:

    Home>Settings>About Phone>Battery Status

    For those of you running watchdog, quick question:

    I'm showing "Base System Linux Process" always eating up a lot of CPU. Any idea what that is? Sorry if this is a dumb question.

    Thanks!
    10-12-2011 04:32 PM
  15. JayWill's Avatar
    Thank you all for your advice. I still have no idea how I'm going to remedy this, if there is a problem, since my local Sprint stores could care less, but I wanted to make sure you all knew that you were a huge help to me over the past few days. I hope to have some good news soon.
    From look at your usage shots, I'd say you had about 1 to 2 hours of screen on time. Unless you have your brightness set to 25% or less, I can't see how your Android OS % can be equal to your Display %. As you can see from my shots above, my display is usually half my battery use, with Android OS somewhere between 10 - 20%.

    The only real glaring difference between your and my usage pattern is the syncs. I only have Tango contacts and Google on sync, and only have 1 gmail account on push. Maybe it's possible that your multiple gmail and exchange email accounts you have set up that's resulting in the high Android OS %, but I don't know. It just looks fishy to me. Something with your OS is eating battery, moreso than mine anyways. Have you tried running without Exchange for a day?

    I'm having my average minimal use day today. 7 hours 15 mins off the charger, 45 min of screen on time, 45 mins of bluetooth audio streaming, 15 min of Angry Birds, and you typical other odds and ends, and I'm at 76%, which is around my typical 3ish% per hour. My display use is 40% (at 50% brightness) and Android OS is at 18%.
    skyo12 likes this.
    10-12-2011 05:25 PM
  16. skyo12's Avatar

    I'm having my average minimal use day today. 7 hours 15 mins off the charger, 45 min of screen on time, 45 mins of bluetooth audio streaming, 15 min of Angry Birds, and you typical other odds and ends, and I'm at 76%, which is around my typical 3ish% per hour. My display use is 40% (at 50% brightness) and Android OS is at 18%.
    Ok, this part makes me a bit relieved lol. I guess I'm using it a bit more than I thought and wasn't getting the optimal battery life.

    I have 3 email accounts on sync, 2 emails on push, had about 1 hr 45 min of screen time (browsing, reading, no games) and have background data enabled, and had about 60 minutes of bluetooth straming in the morning. I pulled the off the charger around 11:30 PM last night and battery is at 23% right now. Does that sound about right?
    10-12-2011 05:59 PM
  17. JayWill's Avatar
    Ok, this part makes me a bit relieved lol. I guess I'm using it a bit more than I thought and wasn't getting the optimal battery life.

    I have 3 email accounts on sync, 2 emails on push, had about 1 hr 45 min of screen time (browsing, reading, no games) and have background data enabled, and had about 60 minutes of bluetooth straming in the morning. I pulled the off the charger around 11:30 PM last night and battery is at 23% right now. Does that sound about right?
    That would put you at 16 hours off the charger with 23% left? Yeah I'd say that sounds just fine without seeing your battery usage screens. People that are burning out at 10 hours with minimal or even moderate use are the ones with problems.
    10-12-2011 06:09 PM
  18. svx's Avatar
    Well, I am falling into that category of loosing about 10% per 1- 1hr 15min and will toss in my two cents. One item I have noted: this only happens when I am traveling. When at home on WiFi, I loose about 2hr/10%, which while not great, is acceptable. This happens with Bluetooth off, WiFi on/off, GPS on. Android OS is at 30-40%. I have tried many of the settings in the 30+ hr battery life thread... Nothing seems to correct it.

    I cover the entire state of WI and live out of my car. It is imperative that I achieve a sustainable full day out of my phone. At most, I can get 8-9hr before at 5% left with minimal usage. When I say minimal, it is to check email, news, etc rarely. And no, I am not actually using the a GPS program while driving. At most I may use the phone from time to time to tag a song while driving. I do have several widgets such as Drudge, AP, FB, Fancy Widgets, Android Central, NHL Gamescenter, and SportsTap running. However, I have tried killing them and it does not seem to change the results.

    I would also like to note. I did a road bike ride 2 weeks ago and was using Endomondo with GPS on, a Bluetooth HR monitor, and Bluetooth headset (speaking cadence and streaming music). I got 4hr before hitting 10% left on the phone!! I get that GPS/Bluetooth drains battery, but that was fast! Not even my EPIC 4G went down that fast. I am strongly beginning to think this is a cellular radio issue. The 70mi route I took was out in the country and had poor signal reception with the radio bouncing back and forth between roaming and no signal. I also observed this same behavior this morning in a building with poor reception - > battery seemed to go faster. I read a few comments about reception in this thread. Are people generally seeing battery issues such as this (8-9hr) in poor reception areas or are you also seeing it in good reception areas?

    I will reset to defaults and share my results.
    10-12-2011 06:55 PM
  19. dguidry12's Avatar
    Well, I am falling into that category of loosing about 10% per 1- 1hr 15min and will toss in my two cents. One item I have noted: this only happens when I am traveling. When at home on WiFi, I loose about 2hr/10%, which while not great, is acceptable. This happens with Bluetooth off, WiFi on/off, GPS on. Android OS is at 30-40%. I have tried many of the settings in the 30+ hr battery life thread... Nothing seems to correct it.

    I cover the entire state of WI and live out of my car. It is imperative that I achieve a sustainable full day out of my phone. At most, I can get 8-9hr before at 5% left with minimal usage. When I say minimal, it is to check email, news, etc rarely. And no, I am not actually using the a GPS program while driving. At most I may use the phone from time to time to tag a song while driving. I do have several widgets such as Drudge, AP, FB, Fancy Widgets, Android Central, NHL Gamescenter, and SportsTap running. However, I have tried killing them and it does not seem to change the results.

    I would also like to note. I did a road bike ride 2 weeks ago and was using Endomondo with GPS on, a Bluetooth HR monitor, and Bluetooth headset (speaking cadence and streaming music). I got 4hr before hitting 10% left on the phone!! I get that GPS/Bluetooth drains battery, but that was fast! Not even my EPIC 4G went down that fast. I am strongly beginning to think this is a cellular radio issue. The 70mi route I took was out in the country and had poor signal reception with the radio bouncing back and forth between roaming and no signal. I also observed this same behavior this morning in a building with poor reception - > battery seemed to go faster. I read a few comments about reception in this thread. Are people generally seeing battery issues such as this (8-9hr) in poor reception areas or are you also seeing it in good reception areas?

    I will reset to defaults and share my results.
    If the phone is in your pocket and it gets kind of warm that will tell you that you indeed have reception issues. Thats how my old phone was doing. Take it back to the store and demand a return
    10-12-2011 08:36 PM
  20. svx's Avatar
    If the phone is in your pocket and it gets kind of warm that will tell you that you indeed have reception issues. Thats how my old phone was doing. Take it back to the store and demand a return
    Oh it gets warm, but is that normal under these poor reception conditions(roaming, etc)? I will reset first to see if that addresses the issue. If not, then back to the Sprint store.
    10-12-2011 08:45 PM
  21. h4ldol's Avatar
    I did a road bike ride 2 weeks ago and was using Endomondo with GPS on, a Bluetooth HR monitor, and Bluetooth headset (speaking cadence and streaming music). I got 4hr before hitting 10% left on the phone!!
    This is supposed to be bad? Geez, if I used GPS in my old Evo and used Google Navigation without being plugged in, it would be dead in 1.5-2 hours from being fully charged. In addition to having radio roaming issues during your bike trip, it seems like you're doing quite a few things on your phone so going down to 10% doesn't strike me as being abnormally quick draining.
    10-12-2011 09:24 PM
  22. jazzmanx33's Avatar
    Well, folks. I finally returned my SGSIIE4GT to the store. Even when I returned it, the guy still said it was fine. I said sure, still wasn't happy with it. They re-activated my EVO, and I'm gonna wait for my upgrade eligibility to reset, which should be in a week or so (makes no sense, but whatever), and then decide which way to go.

    Thanks again for all your advice.

    As a side note, I was talking with my friend at the bar last night, and he mentioned that, being in NYC, the 3G radio in the phone may have to work harder to get those 6 bars of signal in Manhattan due to all the interference (he's an electrical engineer, so I'm not gonna argue with him), and that may have been why the phone was losing that much juice with only 3G on. I'm not sure, but I guess we'll see when I choose my new phone.
    10-13-2011 06:37 AM
  23. svx's Avatar
    This is supposed to be bad? Geez, if I used GPS in my old Evo and used Google Navigation without being plugged in, it would be dead in 1.5-2 hours from being fully charged. In addition to having radio roaming issues during your bike trip, it seems like you're doing quite a few things on your phone so going down to 10% doesn't strike me as being abnormally quick draining.
    Compared to my Samsung EPIC 4G it certainly seems to be.
    10-13-2011 01:27 PM
  24. Thedonkeyshow808's Avatar
    Am I the only one that couldn't put this phone down the second it fell into my hands?
    The first day I drained the battery to about 3%. And still messed with it as it was charging.
    That's how its been the past 2 weeks. I've been on vacation, so I've spent alot of time with her

    Would that have anything to do with terrible battery life?
    10-13-2011 11:40 PM
  25. tweeker's Avatar
    I have a question regarding the battery. If anyone has any input on this...
    I may be experiencing poor battery life as well but this is happening as well...

    I just got my phone 3 days ago. My battery takes about 6+ hours to charge via USB from around 10% or less. It also when plugged in via USB and I talk on it, it decreases in charge it does not gain.

    It also gets EXTREMELY hot while I was talking on it and it was plugged in. This was after about 10 minutes of talk time. It was almost unbearable to keep next to my ear.

    Are these things normal?

    Thanks very much for anyones time.
    10-14-2011 03:28 AM
107 ... 2345
LINK TO POST COPIED TO CLIPBOARD