Worst customer service? I have had good dealings with them recently. Years ago it was not so good but they have done some cleaning in that department.
Lamest upgrade timetables? Do you remember that thing called an EVO 4G. Got some pretty fast upgrades. Also you might want to keep in mind that upgrades come from manufacturers first, then carriers get to make changes. Great example. With Sprint, HTC gets updates pretty fast, Samsung, not so much. Think EPIC.. LOL
As for the rest of your comments. Its all opinions. There is a reason why we have several major carriers, if you dont like one go to another. I am happy with Sprint.
My work phone is ATT. I have a rule. If i need to make an important call and i dont want it to drop, i use my Sprint phone. But thats just me.
No.. I was actually refering to their upgrades as in buying a new phone.. if you are a customer long enough they blow some smoke up your back end and call you a premier customer and offer "annual" upgrades.. but they HOSE you with the cost of the phone.. and almost always make you do some sort of mail in rebate.
At the same time my brother was bragging about being some premier Sprint customer for being with them for 7 years.. he had to pay 300 upfront for his Epic 4g and wait a decent while for some mail in rebate crap.. at the same time as a new customer with zero rep with Verizon.. I am getting 2 Fascinates for 2 cents...
Fact of the matter is they have no history of being liberal with early upgrades like Verizon has, or even AT&T in some cases.
My customer experience issues with them are from long ago.. and I'm pretty sure they were using an India call center.
My brothers issues are old, and recent.. and the dropping of their customers for "complaining to much" wasnt to long ago.
Even you yourself.. in the few posts I have read of yours explain how bad their customer service is even as your defending it.. I would simply be disgusted to the point I would have to cancel my service if they thought it was legit to charge customers 5.00 fee a month simply because they arent signed up for automatic billing??? are you kidding me ??
Ive paid every single Verizon bill well before the due date.. because I'm a happy customer.. you seem to make them have to work to get it from you.. because you are an UNHAPPY customer.. if the customer isnt happy.. well then customer service isnt cutting it.
I have called verizon with petty issues several times.. I was granted a 80 dollar credit simply for complaining about a coverage issue (which I blew out of proportion slightly.. but still the fact is they were extremely courtesy and were willing to do whatever they had to do to make sure I was happy)
SPRINT DOES NOT DO THIS.
they advertise 79.99 unlimited everything.. yet add 9.99 to almost every smart phone at this point.. thats pretty sad. The company has been doing horrible for a long time and now they have completely dropped wimax.. I cant imagine why anyone is sticking with this company unless either of these situations is present:
1. they burnt their bridges with every other carrier.
2. sprint is the only carrier available in their area.