10-27-2011 07:20 PM
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  1. nikeairs23's Avatar
    They should stop advertising that. I see a buyout in my future.
    10-26-2011 12:35 AM
  2. michikade#AC's Avatar
    Its $79.99 plus taxes and regulatory fees. $99.22 sounds about right, actually. I'll trade you, my bill is around $200.
    10-26-2011 12:43 AM
  3. nikeairs23's Avatar
    Its $79.99 plus taxes and regulatory fees. $99.22 sounds about right, actually. I'll trade you, my bill is around $200.
    in Texas? U must have more than one line.

    I knew Cali would tax me, but it was still a little surprise.
    10-26-2011 12:53 AM
  4. michikade#AC's Avatar
    in Texas? U must have more than one line.

    I knew Cali would tax me, but it was still a little surprise.
    I have 3 lines, 2 with the premium data add on, 2 with insurance, and mobile hotspot on one line. Its just over $200. (Note: I have a corporate discount, which is why I have all those extras and its still only $200)
    10-26-2011 12:59 AM
  5. nikeairs23's Avatar
    I take it back. Wasn't the taxes. They are under 6bucks.

    Sprint charged me 4.82 for spending limit. 4.99 for another spending limit. Then 3.85 surcharge. Interesting
    10-26-2011 01:13 AM
  6. Samsmalls's Avatar
    Lol don't forget about that good old premium data charge, & insurance! I've always thought co. should ad. With tax, but 79.99 sounds so close to $60 bucks rightttt... Marketing! lol
    10-26-2011 02:00 AM
  7. IAmSixNine's Avatar
    yeah that spending limit is BS. They want to have access to your bank account to remove that fee.
    I am on the 59.99 plan and always take my sweet time paying them. If they are going to hit me up for fees like that i make them earn it.

    Then every month or so i get on chat and complain about the fees and make someone ear the money they take from me.
    yeah i said take from me. I have no problem paying a monthly fee, no problem paying a 10 additional usage data fee, some problem with all the crap regulatory fees, and a huge problem with a fee for 5 bucks because i will not give them access to my bank account.
    At least thats how they explained it to me.
    10-26-2011 09:43 AM
  8. MannyZ28's Avatar
    Don't they usually take the spending limit off after you have been with them for a while? I think the spending limit only gets tacked on if you had not so great credit and had to pay a deposit. When I started my company, it obviously had no credit history so I had to pay the deposit which was paid back to me. After being with them for a while and being in good standing, the spending limit was removed. I did sign up for paperless billing and for automatic payments though.
    10-26-2011 10:37 AM
  9. nikeairs23's Avatar
    My credit is good. I don't have history with cell phone companies. Maybe thats the reason.
    10-26-2011 11:25 AM
  10. sndplace's Avatar
    You can call them up and have them explain the bill to you. But it sounds about right. I'am on the family plan with a 19% job discount. the discounts are taken off the plan price not the total bill. So at then end I'm paying around $160. I'm still paying for my E4GT so my bill is still reflecting that. On my next bill i should be on my normal payments.
    I know they give you like 5 bucks off for auto payments.
    10-26-2011 11:39 AM
  11. dragonol2's Avatar
    Lol don't forget about that good old premium data charge, & insurance! I've always thought co. should ad. With tax, but 79.99 sounds so close to $60 bucks rightttt... Marketing! lol
    So here's an interesting story.

    My wife's craptactular phone finally died on her yesterday (fell apart, poor thing was devastated; and my wife was pretty sad too ) and I gave her my old Pre that I still had lying around. She needed to upgrade her plan since her old phone did not have data billed, so she was on the phone with the CSR who told her about the $10 extra data plan. She asked me about it so I got on the phone with the dude and inquired myself. It may have been my own lack of knowledge, but I thought the $10 "premium" data add on only applied to phones with 4G capability (as all of us who are EVO, Epic, Photon, and the various other type owners are well aware of). Well he explained to me that I was wrong, and that the "premium" add-on applied to a group of phones that Sprint predesignates as having the ability to access internet and use data in a way that they deem applicable for the premium data service. He explained that initially, the $10 add on was only for the higher-end phones, but Sprint changed that and expanded it to a wider variety of data-capable smart phones on their network. It seemed a little strange and frankly ridiculous to me that her plan includes the same premium data overage that mine does and her Pre will have nowhere near the data capabilities of my E4GT, but hey, Sprint makes their changes like this and we just have to fall in line and adapt and overcome I guess...

    Whatever may be will be...
    10-26-2011 12:57 PM
  12. nikeairs23's Avatar
    Well I called them. I knew what the 4.99 was for. BUt there was another 4.82 charge for the same service. Apparently they didn't want to add it to my first bill, so they put it on the 2nd. They didn't want to add another 4.82 on top of the $134 amount they charged me on the 1st bill. And since I didn't have the phone for a full month, it was only 4.82 instead of 4.99 for last month. So they were helping me. thanx Sprint. LOL
    10-26-2011 01:08 PM
  13. fasnic's Avatar
    They changed the $10 data plan from only 4G phones, to all smart phones and higher data using phones earlier this year...
    10-26-2011 01:09 PM
  14. nikeairs23's Avatar
    also what's crazy is that I'm not even near the limit of $150. And how can I surpass it when I have unlimited data, text, and can call other mobile phones?
    10-26-2011 01:18 PM
  15. philly's Avatar
    why would anyone use sprint.. they have the WORST customer service. The lamest upgrade timetables.. and the worst service of probably all major carriers (if you can even consider them a major carrier).

    My twin brother, and a few friends are die hard sprint fans.. which makes no sense considering he doesnt even get signal in his house.. or in the town he lives in.. you can lead a horse to water but you cant force it to drink.. I've persuaded him to switch before but he simply wont.. even after telling me about customer service nightmares.

    I had customer service nightmares of my own like 10 years ago.. and I quickly dropped sprint.

    The icing on the cake was back a year ago or so when they dropped a few thousand customers simply for complaining to customer service to much.. really sprint? really?

    Customers dont spend their time on the line with customer service dealing with issues for the fun of it.. they are trying to get something resolved.. and Sprint simply is horrible at resolving issues.
    10-26-2011 01:29 PM
  16. expertzero1's Avatar
    the 5 dollar fee is easy, just make it autopay on your credit card, thats what i did...

    Usually the first bill is high, 99 is right, after my that, my 2nd bill is 78 dollars with taxes with TEP gotta love 20% discounts!
    10-26-2011 01:53 PM
  17. lordstimpy's Avatar
    I'm on Sprint because I play Dungeon and Dragons with two Sprint engineers. I was supposed to be on a referral discount plan, but I found out I save 23% just because of who I work for. I've did a couple Google searches and found out lots of companies have discounts with cell phone providers and you just need to call to find out.
    10-26-2011 02:04 PM
  18. IAmSixNine's Avatar
    Don't they usually take the spending limit off after you have been with them for a while? I think the spending limit only gets tacked on if you had not so great credit and had to pay a deposit. When I started my company, it obviously had no credit history so I had to pay the deposit which was paid back to me. After being with them for a while and being in good standing, the spending limit was removed. I did sign up for paperless billing and for automatic payments though.
    Nope originally had sprint in 8/2001, then around 2004 it was changed to a new employee type of account.
    I was working for a Sprint Service and Repair Center.
    Then when the EVO 4G came out i got one. But their system couldnt keep me with the same plan. So i lost it, kept the same account type but not the same plan. It was only about 6 months after that that they had some policy change, if you dont have auto billing or bank account linked up then you are charged a $4.99 fee. When i initially saw this i tried to fight it but the reps, phone and online chat all said the same thing. Do auto pay with CC or bank account and we drop it, or you pay your self and we keep it.
    Had nothing to do with credit since i have had an account for several years with them. I feel its another way to make extra money. An unnecessary fee. that or i am paying for all of the dead beats who sign up and never pay. So as a result its like a freaking insurance policy. I pay 5 bucks a month to cover thier rear in the event one day i stop paying.. i guess.. who knows..
    i dont TRUST large corporations with any automatic billing. Its too easy for them to make a mistake. Then it takes for ever to get your money back. Even if the mistake is quickly found getting money back can take a while.
    10-26-2011 05:46 PM
  19. IAmSixNine's Avatar
    why would anyone use sprint.. they have the WORST customer service. The lamest upgrade timetables.. and the worst service of probably all major carriers (if you can even consider them a major carrier).

    My twin brother, and a few friends are die hard sprint fans.. which makes no sense considering he doesnt even get signal in his house.. or in the town he lives in.. you can lead a horse to water but you cant force it to drink.. I've persuaded him to switch before but he simply wont.. even after telling me about customer service nightmares.

    I had customer service nightmares of my own like 10 years ago.. and I quickly dropped sprint.

    The icing on the cake was back a year ago or so when they dropped a few thousand customers simply for complaining to customer service to much.. really sprint? really?

    Customers dont spend their time on the line with customer service dealing with issues for the fun of it.. they are trying to get something resolved.. and Sprint simply is horrible at resolving issues.
    Worst customer service? I have had good dealings with them recently. Years ago it was not so good but they have done some cleaning in that department.
    Lamest upgrade timetables? Do you remember that thing called an EVO 4G. Got some pretty fast upgrades. Also you might want to keep in mind that upgrades come from manufacturers first, then carriers get to make changes. Great example. With Sprint, HTC gets updates pretty fast, Samsung, not so much. Think EPIC.. LOL

    As for the rest of your comments. Its all opinions. There is a reason why we have several major carriers, if you dont like one go to another. I am happy with Sprint.
    My work phone is ATT. I have a rule. If i need to make an important call and i dont want it to drop, i use my Sprint phone. But thats just me.
    10-26-2011 05:50 PM
  20. philly's Avatar
    Worst customer service? I have had good dealings with them recently. Years ago it was not so good but they have done some cleaning in that department.
    Lamest upgrade timetables? Do you remember that thing called an EVO 4G. Got some pretty fast upgrades. Also you might want to keep in mind that upgrades come from manufacturers first, then carriers get to make changes. Great example. With Sprint, HTC gets updates pretty fast, Samsung, not so much. Think EPIC.. LOL

    As for the rest of your comments. Its all opinions. There is a reason why we have several major carriers, if you dont like one go to another. I am happy with Sprint.
    My work phone is ATT. I have a rule. If i need to make an important call and i dont want it to drop, i use my Sprint phone. But thats just me.
    No.. I was actually refering to their upgrades as in buying a new phone.. if you are a customer long enough they blow some smoke up your back end and call you a premier customer and offer "annual" upgrades.. but they HOSE you with the cost of the phone.. and almost always make you do some sort of mail in rebate.

    At the same time my brother was bragging about being some premier Sprint customer for being with them for 7 years.. he had to pay 300 upfront for his Epic 4g and wait a decent while for some mail in rebate crap.. at the same time as a new customer with zero rep with Verizon.. I am getting 2 Fascinates for 2 cents...

    Fact of the matter is they have no history of being liberal with early upgrades like Verizon has, or even AT&T in some cases.

    My customer experience issues with them are from long ago.. and I'm pretty sure they were using an India call center.

    My brothers issues are old, and recent.. and the dropping of their customers for "complaining to much" wasnt to long ago.

    Even you yourself.. in the few posts I have read of yours explain how bad their customer service is even as your defending it.. I would simply be disgusted to the point I would have to cancel my service if they thought it was legit to charge customers 5.00 fee a month simply because they arent signed up for automatic billing??? are you kidding me ??

    Ive paid every single Verizon bill well before the due date.. because I'm a happy customer.. you seem to make them have to work to get it from you.. because you are an UNHAPPY customer.. if the customer isnt happy.. well then customer service isnt cutting it.

    I have called verizon with petty issues several times.. I was granted a 80 dollar credit simply for complaining about a coverage issue (which I blew out of proportion slightly.. but still the fact is they were extremely courtesy and were willing to do whatever they had to do to make sure I was happy)

    SPRINT DOES NOT DO THIS.

    they advertise 79.99 unlimited everything.. yet add 9.99 to almost every smart phone at this point.. thats pretty sad. The company has been doing horrible for a long time and now they have completely dropped wimax.. I cant imagine why anyone is sticking with this company unless either of these situations is present:

    1. they burnt their bridges with every other carrier.
    2. sprint is the only carrier available in their area.
    10-26-2011 07:14 PM
  21. rlanza1054's Avatar
    Hi all,

    I've been reading this thread and I don't understand the term 'spending limit'?

    What that heck is that?

    Thanks!

    Rob

    Sent from my SPH-D710 using Tapatalk
    10-26-2011 09:40 PM
  22. expertzero1's Avatar
    Hi all,

    I've been reading this thread and I don't understand the term 'spending limit'?

    What that heck is that?

    Thanks!

    Rob

    Sent from my SPH-D710 using Tapatalk
    if your new to credit, or have a poor credit score, you have a limit placed on your account. You are charged 5 dollars a month unless you do auto pay.
    10-26-2011 09:49 PM
  23. rlanza1054's Avatar
    Forgot one thing!

    I called Sprint the other day, because I read here something about that on this new plan; which I had to switch to going from my Webos Pre. that we no longer get free data roaming (voice roaming is still free).

    So Sprint confirmed to me what I read here, no free data roaming anymore!

    So guys and gals please be careful when switching on data roaming.

    I suggest you set your phone to 'Sprint only'. Then if you really need it you can turn it on manually.

    To be honest, a lot of users are running into trouble when its set to data roaming. Seems the Epic is trying to switch when it shouldn't.

    Rob

    Sent from my SPH-D710 using Tapatalk
    10-26-2011 09:54 PM
  24. michikade#AC's Avatar
    Really? I just changed a few things and they told me the roaming data was still capped at 300mb, like it's been for ages. According to the TOS:

    Off-network Roaming: The primary use of your Device must be for domestic purposes within the Sprint-owned network. Domestic means use in the 50 United States and U.S. Territories (except Guam). Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 300 megabytes or a majority of kilobytes. The display on your device may not always be on and will not indicate whether you will incur roaming charges. You can monitor usage online through My Account. Roaming is not available with single-band phones, or to customers who reside or whose primary use is outside an area covered by the Nationwide Sprint Network. Sprint may limit or terminate service if you move outside of the Sprint owned-network.
    Maybe I'm missing something. If so, I'm boned because my phone roams while I'm in class and I don't always remember to turn on wifi.
    10-26-2011 10:11 PM
  25. IAmSixNine's Avatar
    No.. I was actually refering to their upgrades as in buying a new phone.. if you are a customer long enough they blow some smoke up your back end and call you a premier customer and offer "annual" upgrades.. but they HOSE you with the cost of the phone.. and almost always make you do some sort of mail in rebate.

    At the same time my brother was bragging about being some premier Sprint customer for being with them for 7 years.. he had to pay 300 upfront for his Epic 4g and wait a decent while for some mail in rebate crap.. at the same time as a new customer with zero rep with Verizon.. I am getting 2 Fascinates for 2 cents...

    Fact of the matter is they have no history of being liberal with early upgrades like Verizon has, or even AT&T in some cases.

    My customer experience issues with them are from long ago.. and I'm pretty sure they were using an India call center.

    My brothers issues are old, and recent.. and the dropping of their customers for "complaining to much" wasnt to long ago.

    Even you yourself.. in the few posts I have read of yours explain how bad their customer service is even as your defending it.. I would simply be disgusted to the point I would have to cancel my service if they thought it was legit to charge customers 5.00 fee a month simply because they arent signed up for automatic billing??? are you kidding me ??

    Ive paid every single Verizon bill well before the due date.. because I'm a happy customer.. you seem to make them have to work to get it from you.. because you are an UNHAPPY customer.. if the customer isnt happy.. well then customer service isnt cutting it.

    I have called verizon with petty issues several times.. I was granted a 80 dollar credit simply for complaining about a coverage issue (which I blew out of proportion slightly.. but still the fact is they were extremely courtesy and were willing to do whatever they had to do to make sure I was happy)

    SPRINT DOES NOT DO THIS.

    they advertise 79.99 unlimited everything.. yet add 9.99 to almost every smart phone at this point.. thats pretty sad. The company has been doing horrible for a long time and now they have completely dropped wimax.. I cant imagine why anyone is sticking with this company unless either of these situations is present:

    1. they burnt their bridges with every other carrier.
    2. sprint is the only carrier available in their area.
    The only real complaint i have with them as of now is data speeds.
    Seems the system is getting over loaded and speeds will vary from a hundred kb down to just over a meg. The other day i was doing some testing and it was 1.8mb down.
    I called customer care Monday to get my MSL codes and i got it within a couple of minutes. No long wait on the phone, no transfers. The first rep verified my info and gave me the code. When i had a mogul it took me 3 calls. So i think they have made some improvements.
    You are right that i have complained about a few things. Spending limit fee and slow data speeds. But over all i am happy.
    I feel that for the price i am getting good service. I had ATT about 6 years ago, had a lot of dropped calls. I have a work phone now thats an iPhone 4 and seems nothing has changed. Still get dropped calls. I actually have almost full bars in my office with ATT, but with Sprint its 1 bar, and yet i seem to have to make my important or longer duration calls on my Sprint phone so i wont drop it.
    I have never used the other carriers so havnt burned my bridges with them.
    I guess its all perspective. If they were truly so bad i dont think they would be in business anymore.
    As far as them dropping wimax thats a good thing.
    As a company they were the first to implement a new technology so they could brand 4G. Not add some minor upgrade to boost speeds and call it 4G. I read on a wiki page somewhere about 4G and its terminology and i am not sure any carrier truly has it yet. I think right now its all about branding.
    Sprint had it first, tested it, found it wasnt to their liking, and are making the switch to a better technology.
    Its good to see consumers watching their bills, with several million customers, all it takes is a 1 dollar mistake on all the bills to make them a few billion bucks. I check every bill before i make a payment.
    Mistakes happen. In the past Sprint has been pretty good about correcting them. But they always ask me to make the payment and then they apply a credit to the next bill. Seems they cant adjust a bill once its been created. But i guess thats big business.

    Sprint has also changed up a lot of stuff with rebates. For a while they had it, got rid of it, it came back and now i think they are gone again. I remember waiting for my rebate on my EVO 4G. But now i think they dont have them anymore.

    I went to a Sprint / HTC Customer appreciation event last week in Dallas and spoke with a Sprint rep from their corporate HQ, and she said a lot of people are unhappy about the removal of the Premier Program sprint offered. But they are doing it to save money.

    Heres what matters to me. My bill is 59.99 plus 10 for smart phone plus 4.99 spending limit fee plus taxes. Averages to around 85 a month. I am ok with that. (well not the spending limit fee. LOL)
    I have friends on other carries with single line prices at or over 100 bucks.

    lets just agree to disagree. I like Sprint. You like ATT. Were both opinionated.

    EDIT Let me rephrase a tad bit. 4G branding as we know it applies to the different generations of system upgrades. To me Wimax is not 4G because it was not an upgrade to the existing 3G CDMA system. But since it does give faster data speeds it is 4G. Verizon and ATT are more true 4G because they are implementing LTE on their systems as a true upgrade to existing equipment. Sprint added a whole separate network. But with Sprint it hasnt crashed. With Verizon they have had 3 separate and complete data outages related to LTE failure. Thank you Verizon for helping everyone work out the bugs in LTE. By the time Sprint gets it hopefully it will be fixed.
    I am glad to see Sprint and the other carriers going with LTE, Long Term Evolution equipment. FYI, this is a great read, http://en.wikipedia.org/wiki/3GPP_Long_Term_Evolution
    Hopefully this will bring handset costs down over time so manufacturers wont have to make so many different versions of a phone with different chip sets and different band / type of radios in them.
    philly likes this.
    10-27-2011 08:44 AM
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