04-15-2012 06:05 PM
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  1. crzycrkr's Avatar
    So even if you have insurance they won't replace phone for scratch on screen? Oh well, I ordered the steinheil ultra clear screen protector and hopefully it will hide the scratch.

    Sent from my SPH-D710 using Xparent Cyan Tapatalk
    You can make an insurance claim and pay your deductible and get a new phone, but you can't get it replaced under warranty for a scratch. You have to handle that through the insurance company, not Verizon.
    hawaiijedi likes this.
    01-05-2012 07:53 AM
  2. chazglenn3's Avatar
    Or Sprint in this case...
    crzycrkr likes this.
    01-05-2012 08:32 AM
  3. chazglenn3's Avatar
    Displex LCD Scratch Remover
    Idk if this stuff works, but it's worth a try. Anyone without insurance should probably get it.. But then again, it doesn't cover a scratch.. I had an Evo 4G with a scratch... Sucked a**! I feel your pain!! Never go out of the store again wout a screen protector & a case.. That was a lesson i definitely learned the hard way..

    Sent from my SPH-D710 using Tapatalk
    I would not use this on the E4GT screen...it has an oleo-phobic coating, and this stuff says not for coated surfaces.
    01-05-2012 08:35 AM
  4. Android32's Avatar
    If your phone is already busted up I think it's worth a try. This isn't what I was looking for though. I found some stuff around while back that did work. Or said it did. I'll try and find it again. See what you can come up with too. BbL

    Sent from my SPH-D710 using Tapatalk
    01-05-2012 10:38 AM
  5. hawaiijedi's Avatar
    I just got the steinheil protector but wanted to know if you guys could live with the scratch or would you guys try to get another phone. I am so annoyed about this 3mm scratch when I babyed this phone.

    Sent from my SPH-D710 using Xparent Cyan Tapatalk
    01-06-2012 12:03 AM
  6. denmcdon's Avatar
    I concur - if the E4gT had Gorilla glass then I'm certain they would promote that on the Samsung official website. I can't find any mention of it.
    Specs - Sprint Cell Phones SPH-D710 | Samsung Cell Phones

    I would love to be wrong, however I have only seen mention of Gorilla glass on non-official sites/blogs.
    Samsung SPH-D710 Galaxy S2 Epic Touch 4G (Samsung Within) Detailed Specs | Technical Specifications | PDAdb.net - Smartphone, Tablet, Netbook, PDA, PNA & Mobile Device Specifications Database
    01-09-2012 12:03 PM
  7. cluckkillerb's Avatar
    So even if you have insurance they won't replace phone for scratch on screen? Oh well, I ordered the steinheil ultra clear screen protector and hopefully it will hide the scratch.

    Sent from my SPH-D710 using Xparent Cyan Tapatalk
    Well that's easy enough to remedy, throw it on the ground if the scratches aren't enough!

    I'm convinced this phone has some defect gorrilla glass...or something. I was in a hurry at work and accidently put mine in my pocket with a pen for about an hr, now I have a small scratch dead in the middle of the screen...I've had other phones with Gorrilla glass and I couldn't scratch those if I tried!
    hawaiijedi likes this.
    01-09-2012 05:56 PM
  8. crzycrkr's Avatar
    Well that's easy enough to remedy, throw it on the ground if the scratches aren't enough!

    I'm convinced this phone has some defect gorrilla glass...or something. I was in a hurry at work and accidently put mine in my pocket with a pen for about an hr, now I have a small scratch dead in the middle of the screen...I've had other phones with Gorrilla glass and I couldn't scratch those if I tried!
    It probably wasn't the pen. Its far more likely there was a grain of sand or something else in your pocket that scratched it. Most metal out there isn't really a threat to GG
    hawaiijedi likes this.
    01-09-2012 06:57 PM
  9. jawshoeaw's Avatar
    It probably wasn't the pen. Its far more likely there was a grain of sand or something else in your pocket that scratched it. Most metal out there isn't really a threat to GG
    Its a myth about hardness scale determining whether you can scratch something. Any metal just about scratches any glass. Sand of course is worse. I have scratches all over my skyrocket after a couple hours with keys.

    Scratches are caused by pressure focused on small point. So copper, a soft metal, can scratch glass if the copper has sharp edge. Sand has some very sharp edges since crystalline material tends to fracture along faces, down to atom fine edges. Plus sand is hard - just makes it worse.
    04-15-2012 04:52 PM
  10. crzycrkr's Avatar
    Its a myth about hardness scale determining whether you can scratch something. Any metal just about scratches any glass. Sand of course is worse. I have scratches all over my skyrocket after a couple hours with keys.

    Scratches are caused by pressure focused on small point. So copper, a soft metal, can scratch glass if the copper has sharp edge. Sand has some very sharp edges since crystalline material tends to fracture along faces, down to atom fine edges. Plus sand is hard - just makes it worse.
    Myth? Not quite. Are there other factors? Of course. Yes, sharp edges of a softer metal could scratch glass, but not without significant force. Far more likely for grit in a pocket to scratch a screen than most other things. Especially if grit is pressed in between the screen and something else in the pocket.
    04-15-2012 06:05 PM
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