Simply put that I am way beyond frustration. After ICS update, my epic 4g touch keeps dropping calls, searching for signals, and drains battery like crazy. About two weeks ago, there was smoke coming out of the micro usb charging port while it's charging. Fortunately, I was there. I unplugged it immediately. Since then, I never have it left my sight while it's charging.
Starting from last week, it shuts off randomly whenever I turn the 4g on. Battery from 90% to 2% in seconds. Restarted it, it backed to 60%. Restarted it again, it backed to 5%. Most importantly is that it can NOT be used because no mobile connection at all. (plus shuts off randomly).
Went to 7 different Sprint stores (in the past two days), none of them helped. All of them pointed to Samsung's ICS update messed up my phone and destroyed my phone. Most interestingly is that they not only did NOT help me but also try to sell me new phones. Why on the earth I have to buy a new phone because you guys destroyed my phone??? Well... I have couple GSM phones at home but because I am with Sprint and its CDMA protocol, I can use NONE of my GSM phones. It's time to back to AT&T. Oh! and the iPhone should be the best option. While a lot of people are wondering why people still wait in the line for the iPhone even though iPhone isn't feature rich as Samsung's phones do, think about those stupid things we have been facing. Frustration after frustration. Wasting our valuable time on the issues created by either carriers or manufacturers. And we, consumers, need to absorb all the pain. Just not worth it (and does NOT make any sense).
I used iPhone 3G when it came out in 08'. Apple swapped the phone 3 times for me whenever I faced issues with the phone. Now, I am with Samsung and Sprint, after 7 visits to 7 different stores (and two phone calls with Samsung Telecommunication America), I still haven't gotten my issues fixed (I am sending my phone to Samsung and this is the way they are handling with the carriers). Well done, Samsung. Well done, Sprint.
To be honest with you, customers do NOT care whose fault is (Samsung or Sprint). Since NONE of you want to fix the problems caused by one of you or all of you. We just feel like we are abandoned after you got us (buying your, Samsung, phone and having your, Sprint, service). Customers will leave and never come back again. It's a simple logic.
STOP KICKING THE BALL BACK AND FORTH. STAND UP AND FIX PROBLEMS FOR YOUR CUSTOMERS.
Starting from last week, it shuts off randomly whenever I turn the 4g on. Battery from 90% to 2% in seconds. Restarted it, it backed to 60%. Restarted it again, it backed to 5%. Most importantly is that it can NOT be used because no mobile connection at all. (plus shuts off randomly).
Went to 7 different Sprint stores (in the past two days), none of them helped. All of them pointed to Samsung's ICS update messed up my phone and destroyed my phone. Most interestingly is that they not only did NOT help me but also try to sell me new phones. Why on the earth I have to buy a new phone because you guys destroyed my phone??? Well... I have couple GSM phones at home but because I am with Sprint and its CDMA protocol, I can use NONE of my GSM phones. It's time to back to AT&T. Oh! and the iPhone should be the best option. While a lot of people are wondering why people still wait in the line for the iPhone even though iPhone isn't feature rich as Samsung's phones do, think about those stupid things we have been facing. Frustration after frustration. Wasting our valuable time on the issues created by either carriers or manufacturers. And we, consumers, need to absorb all the pain. Just not worth it (and does NOT make any sense).
I used iPhone 3G when it came out in 08'. Apple swapped the phone 3 times for me whenever I faced issues with the phone. Now, I am with Samsung and Sprint, after 7 visits to 7 different stores (and two phone calls with Samsung Telecommunication America), I still haven't gotten my issues fixed (I am sending my phone to Samsung and this is the way they are handling with the carriers). Well done, Samsung. Well done, Sprint.
To be honest with you, customers do NOT care whose fault is (Samsung or Sprint). Since NONE of you want to fix the problems caused by one of you or all of you. We just feel like we are abandoned after you got us (buying your, Samsung, phone and having your, Sprint, service). Customers will leave and never come back again. It's a simple logic.
STOP KICKING THE BALL BACK AND FORTH. STAND UP AND FIX PROBLEMS FOR YOUR CUSTOMERS.