1. Allyman's Avatar
    I have a few Samsung Galaxy S2's on my business account and I cancelled the service on one of the phones. I'd like to sell the phone, but in "Settings / About Phone / Phone #, Signal, Etc." my company's user name and the old phone number, IP address are still there. How can I remove all that info prior to selling it?

    Thank you!
    02-21-2013 02:48 PM
  2. sonicbluemustang's Avatar
    settings/ Privacy/ Factory reset
    02-21-2013 07:21 PM
  3. Allyman's Avatar

    Thanks for the suggestion, but I've tried that several times, including formatting the SD card and after Android has finished all the updates etc....all my private info is still there. My User Name (email address), phone number are still showing up.
    02-22-2013 02:26 PM
  4. ScottMGS's Avatar
    I'd guess that's something that Sprint might have to do for you.
    02-22-2013 04:02 PM
  5. asd216's Avatar
    Go into the stock recovery (hold volume up and power) till the phone reboots and use the volume keys to move and the power button to select and wipe everything. Should make the phone just like it came out of the box.
    Allyman likes this.
    02-24-2013 04:53 PM
  6. Allyman's Avatar

    Thanks for your advice, but I tried it 3 times. I held in both buttons till it rebooted. From the menu I selected "Wipe Data / Factory Reset". Then I selected "Yes---Delete all user data". Finally I select "Reboot system now". The 4G screen comes on for a while, then Sprint says "installing applications", then on the home page it says "Finalizing Android update". Finally it says it completed it successfully . I go back to: Settings / About phone / Status and it still shows that the phone's Service State is "In service", Mobile network state is Disconnected, my phone number still appears as does my "Username" and email address.

    Your suggestion sounded like a good plan, but I guess I'll have to run by a Sprint store and have them remove everything. Thanks again.
    02-25-2013 02:30 PM
  7. rraman3110's Avatar
    That information does not go away. Sprint has to intervene in order to remove that information. I bought a used phone from some dude and all his information was on their. I'm not the one to abuse this type information, but when I activated the phone on my account it updated the settings phone info with my own.
    02-25-2013 05:49 PM
  8. slinkies's Avatar
    When you do your factory reset and it boots back up stop putting in your Gmail account info just leave it at the get started screen cuz by putting that info in again it syncs with your account ergo putting your info back in the phone try that see if it works

    Sent from my Galaxy Nexus using Android Central Forums
    02-25-2013 07:01 PM
  9. Allyman's Avatar
    After the factory reset, I never put in any information at all. WiFi and 4 G were off and the SD card was removed. The first thing I did was was check the settings and the info was still there.

    I did finally resolve the issue by going to a Sprint corp. store. A tech also did the factory reset saying that would fix it, but everything was still there. Finally, he erased all the software / programming and re-installed it. He just said occasionally some phones are a bit more stubborn than others, and this was one of them.

    I now have a perfectly clean white Galaxy S II Epic 4 G Touch that I'll sell on eBay? Any ideas what it's worth?

    My thanks and appreciation to everyone who offered suggestions and advice!
    03-04-2013 11:28 AM
  10. androidluvr2's Avatar
    I now have a perfectly clean white Galaxy S II Epic 4 G Touch that I'll sell on eBay? Any ideas what it's worth?
    Check out what they are selling for on swappa.com and ebay.
    Allyman likes this.
    03-04-2013 11:51 AM
  11. Anthony Swift1's Avatar
    how did you do this exactly
    10-28-2013 08:52 PM
  12. Xavier P's Avatar
    My Sprint/Boost Samsung Galaxy S II / Epic 4G Touch does exactly the same thing. I tried the Factory Data Reset from the menu, and the Android wipe using the volume buttons, but the info remains. I had upgraded my S II to Jelly Bean so I don't really want to completely wipe it. I guess I'll sell it on ebay as is. The email address at Boost is one I never used, and what can anyone do with my phone number?
    03-26-2015 03:28 PM
  13. randalotto's Avatar
    Dial ##72786#
    TimmE, RyJoDetroit and Maxx Sound like this.
    04-18-2015 03:37 PM
  14. TimmE's Avatar
    Dial ##72786#
    Thanks for sharing that info. I was having the same issue and this cleared it up.

    Posted via the Android Central App
    04-21-2015 10:26 AM
  15. Maxx Sound's Avatar
    Dial ##72786#
    Now that is what I am talking about! Thank you. (rooted desire 601 now for sale)
    12-30-2015 08:49 AM
  16. Dino770's Avatar
    Quote Originally Posted by randalotto: Dial ##72786#

    Awesome! Thank you!!
    09-05-2016 12:23 PM
  17. 47z's Avatar
    After a hard reset on a galaxy S5 how do I get past the Samsung log in page for the old user of the phone?
    10-03-2016 12:09 PM
  18. B. Diddy's Avatar
    After a hard reset on a galaxy S5 how do I get past the Samsung log in page for the old user of the phone?
    You need to ask the prior owner for their Google account and password. This is Factory Reset Protection. The prior owner should have removed his/her Google account prior to the reset. If you can't get that information, then the phone is useless--sorry!
    10-03-2016 01:40 PM
  19. Dino770's Avatar
    I think you can use the back button, or home button, or there may be a skip or cancel button on the screen. I can't remember exactly but I know I was able to get past it without logging in. HTH
    11-25-2016 11:39 AM

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