1. takehiro12's Avatar
    My phone has started the dreaded random reboots while not charging after the GB27 update. Sometimes while running an app, sometimes not. If I don't catch it right after the lock screen comes back up, it will loop through endless restarts and kill battery life in the process. I read on the forums that restoring factory settings does not fix the issue. I've swapped the battery for a brand new one, also removed the SD card and later put a new one in, but no change.

    Does anyone have any suggestions or experience resolving this? I'm about to break down and go to Sprint, but I'd rather not.
    04-11-2013 08:17 AM
  2. Golfdriver97's Avatar
    My phone has started the dreaded random reboots while not charging after the GB27 update. Sometimes while running an app, sometimes not. If I don't catch it right after the lock screen comes back up, it will loop through endless restarts and kill battery life in the process. I read on the forums that restoring factory settings does not fix the issue. I've swapped the battery for a brand new one, also removed the SD card and later put a new one in, but no change.

    Does anyone have any suggestions or experience resolving this? I'm about to break down and go to Sprint, but I'd rather not.
    Try to power down, reboot into recovery (Volume up and power at the same time until you see the samsung logo), and wipe cache. If that doesn't work try a factory reset, but I would do that in front of a Sprint rep.
    04-11-2013 09:05 AM
  3. takehiro12's Avatar
    Try to power down, reboot into recovery (Volume up and power at the same time until you see the samsung logo), and wipe cache. If that doesn't work try a factory reset, but I would do that in front of a Sprint rep.
    Thanks Golfdriver, I'll give it a shot by clearing the cache first. Why do the factory reset in front of a Sprint rep?
    04-11-2013 09:20 AM
  4. Golfdriver97's Avatar
    Thanks Golfdriver, I'll give it a shot by clearing the cache first. Why do the factory reset in front of a Sprint rep?
    My line of thinking was proof. If you did it in front of them and there is still problems, they can't deny it. Even if you do it then bring it in, they are going to do it anyway. The only other thing I can think of is to download the ROM, and install through ODIN.
    04-11-2013 09:53 PM
  5. takehiro12's Avatar
    My line of thinking was proof. If you did it in front of them and there is still problems, they can't deny it. Even if you do it then bring it in, they are going to do it anyway. The only other thing I can think of is to download the ROM, and install through ODIN.
    That's a good point. I'm skeptical of it working because of posts I've read on this issue, but it's worth a try. Basically I just need to keep this phone functional until I can upgrade to the S4
    04-12-2013 06:17 AM
  6. Golfdriver97's Avatar
    That's a good point. I'm skeptical of it working because of posts I've read on this issue, but it's worth a try. Basically I just need to keep this phone functional until I can upgrade to the S4
    Well, let us all know what happens.
    04-12-2013 09:23 AM
  7. takehiro12's Avatar
    Well, let us all know what happens.
    Yes I will. Made it through 24 hours without a single reboot so I'm hopeful the situation is improving.
    04-13-2013 12:36 PM
  8. Golfdriver97's Avatar
    Yes I will. Made it through 24 hours without a single reboot so I'm hopeful the situation is improving.
    That is a good sign. If this is the cure, here is what most likely happened. An update is like flashing a new ROM to your phone, it's just the carrier is doing it for you, so if there is a screwup, it's on them, not you. So, when the new ROM is being installed, it is preserving your data, which is known as a 'dirty install'. Dirty installs can cause problems like these because old data doesn't know what to do with the new ROM or vice versa. When you cleared the cache, you cleared up where some of those mistakes occur. What may have happened was the clearing of the cache didn't execute or partially so.
    04-13-2013 09:37 PM
  9. DiegoSalazar's Avatar
    I had the same problem when I updated through Kies. I was running GB24.
    Before the Kies update, I performed a backup because I guessed the jump to GB27 "might" cause problems.
    Sure enough! After the update was "successfully" installed, the phone would just keep rebooting endlessly. However, in my case, the battery would charge.
    I perused the forums, but wasn't able to find any specific info for this issue.
    So I did what I do, and rebooted into recovery mode. After clearing the cache, to no effect, I finally opted for the factory reset, and voila!
    Update to GB27 was automatically updated through Sprint. I have not flashed the phone. Am not currently in a plan. Using Google Voice.
    Samsung Galaxy SII Epic 4G Touch.
    04-15-2013 05:25 PM
  10. Carsten Soerensen's Avatar
    I have Galaxy Note II, the international version, was workin pefectly last week, but had the latest update pushed by Samsung last Saturday, and then started constantly rebooting and reinstalling update endlessly. Yesterday I reset to factory using KIES. KIES said the operation was successful, but now the phone repeatedly reboots even faster. I guess I have to return it to the shop for repair, and go back to my old Nokia Symbian phone for now.
    04-17-2013 09:46 AM
  11. takehiro12's Avatar
    I had the same problem when I updated through Kies. I was running GB24.
    Before the Kies update, I performed a backup because I guessed the jump to GB27 "might" cause problems.
    Sure enough! After the update was "successfully" installed, the phone would just keep rebooting endlessly. However, in my case, the battery would charge.
    I perused the forums, but wasn't able to find any specific info for this issue.
    So I did what I do, and rebooted into recovery mode. After clearing the cache, to no effect, I finally opted for the factory reset, and voila!
    Update to GB27 was automatically updated through Sprint. I have not flashed the phone. Am not currently in a plan. Using Google Voice.
    Samsung Galaxy SII Epic 4G Touch.
    My restart problem returned over the weekend so I did a factory reset too! After the endless process of restoring all my apps and data, the phone is running superbly with no reboots. Also, after the GB27 update my phone was usually warm to the touch with horrendous battery drain, now it's cool as a cucumber and the battery life is better than ever. I was going to rush out and reserve a S4 but now I'm in no hurry and want to enjoy Jelly Bean on this phone for awhile
    04-18-2013 11:22 AM
  12. Mochanic's Avatar
    Same exact thing here, constant reboots, horrible battery life, nothing but major problems! What is the easiest way to go back?
    06-12-2013 02:15 AM

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