1. jhow2319's Avatar
    Hey guys,

    I'm new here & apologize for posting a question that I'm sure you've seen numerous times but I need some help. I'm attempting to upgrade my Samsung Galaxy epic 4g touch using Kies. I keep receiving the infinite update loop. After a couple of hours reading on different forums I decided to come here. I'm on a Mac 10.5.8 if that has anything to do with the problem. I've downloaded kies version 2.0.0.13023,my device is not rooted. Looking forward to any suggestions! I attempted to re download it, now I can't connect to kies. This software is a hassle.
    04-25-2013 06:47 PM
  2. Golfdriver97's Avatar
    Hey guys,

    I'm new here & apologize for posting a question that I'm sure you've seen numerous times but I need some help. I'm attempting to upgrade my Samsung Galaxy epic 4g touch using Kies. I keep receiving the infinite update loop. After a couple of hours reading on different forums I decided to come here. I'm on a Mac 10.5.8 if that has anything to do with the problem. I've downloaded kies version 2.0.0.13023,my device is not rooted. Looking forward to any suggestions! I attempted to re download it, now I can't connect to kies. This software is a hassle.
    Kies is pretty hit and miss when it comes to updating your phone through it. You best bet would be to find the zip file you need and flash it through recovery. You can search rwilco repository. there are a lot of stock ROM files that you can download. Best thing to do is download and place on an SD card, the as I said, install through recovery.
    04-25-2013 10:37 PM
  3. srkmagnus's Avatar
    Uninstall Kies, reboot the computer, reboot the phone, re-install Kies then connect and try again.

    If still no go, then you can go the route of downloading Odin and the appropriate file/package to flash the update to the device. The only problem is that Odin is useable with a Windows PC only. Heimdall works well for Macs but is not as straight forwards as Odin (in my opinion) so there may be more room for user error if you are not familiar with the program. Good luck.
    04-26-2013 09:01 AM
  4. vidroid's Avatar
    On my iMac (10.7.5) the Kies update never started the first time I tried it but it may have been because I had unchecked the option to transmit my computer's IP and other info to Samsung. When I tried it again after agreeing to this, it worked, though it was really slow - took more than an hour to download and update.
    04-27-2013 07:19 PM

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