1. songmn36's Avatar
    When I select the install button for an app from the Google Playstore, I receive the following error message "Error Error retrieving information from server: [rpc:s - 3]". I've tried factory reset, synching Google account, shut the device down, remove the battery, but nothing seems to work. When I go into the Application Manager, no apps are listed. Not sure what else I can do, or if this needs to go in for service. Any assistance would be appreciated.
    12-31-2013 07:00 PM
  2. srkmagnus's Avatar
    Remove your Google account from the phone then sign back in and try re-downloading it, see if that helps.

    Sent from my Nexus 5 using AC Forums mobile app
    Wine Mc likes this.
    01-02-2014 05:40 PM
  3. Karen Williams2's Avatar
    I am also getting the error message when trying to download apps from Play Store. I have been to att twice and they have removed and installed it again. I am still getting the error message on my Samsung S4
    01-03-2014 02:18 PM
  4. joshua archer's Avatar
    Same thing happened to me and this took care of it.
    Method 1:

    Open system settings
    Go to Applications (or Apps) >> All
    From all apps select Google Play Store >> Clear Cache and Uninstall updates
    Again, from All>>Download Manager >> Clear Cache and Data
    Finally, All >> Google Services Framework >> Clear Cache and Data
    Now, rerun Google play store.

    Now I'm able to download and update apps,
    beartenor1 and newtechy like this.
    01-05-2014 08:16 PM
  5. joshua archer's Avatar
    If Method 1 (Above ^) doesn't work, try this.

    Method 2:

    Go to system settings>> Accounts>>Google>>remove your Gmail account
    Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework and Download Manager (like in method 1)
    Now again go to settings>> Accounts>>Google>>Add your gmail account
    Restart your android and then accept all the Google terms and setup Google settings
    Rerun Google Play Store and update or install your app.
    01-09-2014 12:59 AM
  6. beartenor1's Avatar
    Finally, an answer that worked. The key was Uninstalling Updates for Google Play Store.
    01-16-2014 06:54 PM
  7. nayugala's Avatar
    I just had this problem today after they had wiped my phone and I was trying to update. I just removed my google account and re-input my google account details to sync all the settings again and it worked!
    01-17-2014 01:03 PM
  8. Neo7's Avatar
    I did Method 1 and it worked but now PlayStore INSTALLED list is blank and is not showing the list of Apps that require updating (Just the list is gone, Apps are still there and show under ALL).... If I manually update and app it then that App shows in the INSTALLED list Ok.
    Is there a way I can refresh my INSTALLED list ?

    Many thanks.
    Neo7
    01-17-2014 04:24 PM
  9. Neo7's Avatar
    Played with the Settings in PlayStore and signed into Samsung Account and next thing I know it's all working again..... go figure!
    01-17-2014 05:08 PM
  10. SammyJo5789's Avatar
    This fixed it!!! Thank you so much
    03-12-2014 11:34 AM
  11. Carlosdaman's Avatar
    Thanks -solution worked a treat and all well now
    04-26-2014 06:58 AM
  12. jchanin32's Avatar
    I just got a Samsung GT-P3113TG tablet and I am getting this same issue but I have tried all of the above and now it won't connect to the play store to see if this even worked.
    06-13-2014 01:38 PM
  13. Edward Vega's Avatar
    I got a galaxys2 and I have same problem
    06-24-2014 01:44 AM
  14. Sarangapani Sravan's Avatar
    When I select the install button for an app from the Google Playstore, I receive the following error message "Error Error retrieving information from server: [rpc:s - 3]". I've tried factory reset, synching Google account, shut the device down, remove the battery, but nothing seems to work. When I go into the Application Manager, no apps are listed. Not sure what else I can do, or if this needs to go in for service. Any assistance would be appreciated.
    07-13-2014 02:36 PM
  15. Sarangapani Sravan's Avatar
    07-13-2014 02:38 PM
  16. Steven Keller's Avatar
    Hello,
    I have tried both your fixes and had not luck, I am trying this on a galaxy note 8.0 GT-N5110.
    I also do not have the option button to uninstall updates for google play store.

    Any help would be great.

    SMK
    07-17-2014 09:10 AM
  17. Chacem's Avatar
    When I select the install button for an app from the Google Playstore, I receive the following error message "Error Error retrieving information from server: [rpc:s - 3]". I've tried factory reset, synching Google account, shut the device down, remove the battery, but nothing seems to work. When I go into the Application Manager, no apps are listed. Not sure what else I can do, or if this needs to go in for service. Any assistance would be appreciated.
    12-22-2015 03:27 PM

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