1. Bret69's Avatar
    I have 2 new GSIIIs on my family's plan. Recently both started going directly to voicemail most of the time when a call is received. The phones are still on and appear to be active, but the calls don't come through. Has anyone else had this issue? Is there a fix?
    Thanks!
    11-26-2012 10:18 PM
  2. Jude526's Avatar
    Try recycling the phone. Remove the battery and the SIM for a few minutes (while still on) if that doesn't work call your carrier and see if they can reset your voicemail. Might have a glitch in the system.

    sent from either my HTC Rezound or my Samsung Galaxy 10.1 tablet
    11-26-2012 10:49 PM
  3. csierra72's Avatar
    My wife and I are having the same problem. Been going on for a few weeks.
    11-27-2012 09:51 AM
  4. daflake's Avatar
    My wife and I both had this problem with our iPhones where we lived. They worked great everywhere else, but would go directly to voice mail when we were at home. Contacted AT&T about it and they tried several things to fix the problem but never really got it resolved. It is likely not the phone but rather your carrier having a problem of some sort. I would give them a call and see what they can do.
    11-27-2012 10:44 AM
  5. Almeuit's Avatar
    I have 2 new GSIIIs on my family's plan. Recently both started going directly to voicemail most of the time when a call is received. The phones are still on and appear to be active, but the calls don't come through. Has anyone else had this issue? Is there a fix?
    Thanks!
    Try going to system settings > system update > and update the PRL and also update the profile. Reboot after completing both then see if you can receive calls.

    Sent from my Sprint S3 using AC forums
    Robin Kruger likes this.
    11-27-2012 11:25 AM
  6. Robin Kruger's Avatar
    It worked for me...problem solved thank you!
    09-12-2014 08:09 PM

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