Christine Hulmes
New member
I am sorry to say that I have the usual problem in that Google Play Store crashes every time I try to load it. I have a 7" Amazon Kindle Fire HDX bought a few months ago and since then I have had problems with the app in that when you go to settings-Applications-Manage All Applications-scroll down to Google Play Store and click on it I am faced with the Disable button ghosted out and unusable. The Force stop, Clear Data and clear cache are available. Can you suggest something for me to get access to this Disable button as it is stopping me clicking on it to Enable? I have tried to do what you suggest with the above post in that you uninstall updates to Google Play Store app fine. Every button I click on to do with enabling Google Play Store crashes the moment I try to click on it. I have even done a Factory Reset a few times. I am determined to get this app to work. Can you help in any way please? Thank you in advance.