So on Sunday, while out shopping for furniture, we noticed that the left side of her screen started turning pink. Even more interesting is that the pink areas seemed to match the spots that one's hand holds the phone (i.e. a long area along the side matching the "heel" of the hand, and a smaller spot near the top matching where the thumb rests). Gradually throughout the day, the pink spread out more and became more vivid.
Next morning, the phone screen was completely black. You could barely see the startup screen when turning it on (just the faintest blue), but the phone is completely unusable.
Is it possible for the heat from one's own hand to have caused damage to the screen in this way? She hadn't dropped the phone nor gotten it wet while we were out on Sunday. Just to be safe, I looked for the Liquid Damage Indicators, but could only find the one on the battery. The web seems to say the one under the battery on the actual phone should be just above the connectors, but the little square indentation where it supposedly goes is empty on her phone. Does Sprint replace that LDI with their own large sticker in the middle of the battery bay? In either case, the LDI on the battery is white, as is the large Sprint-labeled sticker inside. There is no pink in either to indicate water damage. Nor are there any scuffs to indicate it being dropped.
I'm just concerned that they won't give her a new phone. Her GS2 died only about a month ago due to a bad USB connector (wouldn't charge the battery), and so instead of paying the fee to replace it under the $8/month fee for the $99 deductible, she paid $149 for a GS3 that now has no screen.
Next morning, the phone screen was completely black. You could barely see the startup screen when turning it on (just the faintest blue), but the phone is completely unusable.
Is it possible for the heat from one's own hand to have caused damage to the screen in this way? She hadn't dropped the phone nor gotten it wet while we were out on Sunday. Just to be safe, I looked for the Liquid Damage Indicators, but could only find the one on the battery. The web seems to say the one under the battery on the actual phone should be just above the connectors, but the little square indentation where it supposedly goes is empty on her phone. Does Sprint replace that LDI with their own large sticker in the middle of the battery bay? In either case, the LDI on the battery is white, as is the large Sprint-labeled sticker inside. There is no pink in either to indicate water damage. Nor are there any scuffs to indicate it being dropped.
I'm just concerned that they won't give her a new phone. Her GS2 died only about a month ago due to a bad USB connector (wouldn't charge the battery), and so instead of paying the fee to replace it under the $8/month fee for the $99 deductible, she paid $149 for a GS3 that now has no screen.
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